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OLDIES.com Reviews

4.7 Rating 18,885 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,885 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Woodrow J
Verified Buyer
“Some damage to elaism dvd disc others all right singled Woodrow Johnson”
Helpful Report
Posted 1 week ago
Leigh B
Verified Buyer
“A bit disapointed that some of the CDs were in slipcases as opposed to jewel cases.”
Helpful Report
Posted 1 month ago
David B
Verified Buyer
“The selection is great (only one movie I'm, looking for and haven't found so far). The only complaint I have is the time it takes to process orders. I ordered a few movies on 6/30 and it's now 7/07 and my order hasn't been even processed yet.”
Helpful Report
Posted 1 month ago
Hey David. Thanks for the feedback! We do indicate the processing time required both on the item's detail page and during checkout. Some products come from other warehouses, and some products are studio made-on-demand items... both require additional processing time. The order that you wrote about does contain a studio made-on-demand item, and was tagged as requiring 5-7 business days prior to shipment. If you have any questions, please drop us an email -- we're more than happy to respond! Best, CUSTOMER SERVICE DEPARTMENT OLDIES.com
Posted 1 month ago
James P
Verified Buyer
“we got all the CD's we ordered”
Helpful Report
Posted 2 months ago
Abraham S
Verified Buyer
“Mostly satisfied with my our purchases A CD arrived with jewel case cracked, broken and usable”
Helpful Report
Posted 3 months ago
Michael F
Verified Buyer
“Why does it take so long to process the order? It takes almost four weeks to receive it here.”
Helpful Report
Posted 4 months ago
Hello, Michael. You placed this order on the afternoon of March 26th. The item was marked as requiring 3–5 business days prior to shipment, and we shipped your order on April 1st via USPS. It was delivered to you on April 7th. Your order was delivered within 8 business days. We understand your concern about the timing. While it may feel longer when factoring in weekends and transit time, your order was processed and shipped within the expected timeframe for this item. We do our best to clearly communicate processing windows on each product page, and we’re always working to speed things up where possible. We appreciate your patience and value your feedback.
Posted 4 months ago
Sergio U
Verified Buyer
“It took longer than I have expected.”
Helpful Report
Posted 5 months ago
Doug K
Verified Buyer
“The product was fine but took the USPS 8 days to get it here. That's ridiculous. Plus their tracking is a joke. Offer UPS or FedEx for faster delivery. THE USPS sucks!”
Helpful Report
Posted 6 months ago
Athanasios M
Verified Buyer
“Prices were good. Poorly packed by someone who doesn't own any vinyl. All corners bumped from bad packing and package arrived 50% open because it was carelessly taped.”
Helpful Report
Posted 6 months ago
John H
Verified Buyer
“Slow shipping this time.”
Helpful Report
Posted 6 months ago
Thanks for your feedback. We understand how important timely shipping is, and we truly appreciate your order. Looking at the details, we received your order on 1/25 and shipped it on 1/31, which was within the estimated (5) business days listed for this particular order. We do our best to provide accurate shipping estimates on each product’s detail page, as some items ship immediately while others take additional time due to sourcing from different warehouses or special-order status. That said, we’re always looking to improve, and we appreciate your input. We’d love the opportunity to make things right and hope you’ll consider updating your review. If there’s anything else we can do for you, please let us know!
Posted 6 months ago
Art F
Verified Buyer
“Placed a large order it arrived quickley but was sent a record I didn't order and not sent one I ordered. I called to straighten out the order. I was told I would be emailed a rerturn mail label in 2-3 days. Waited a week, return label not sent. Called again this time spoke to a supervisor this time, was told the same thing. Waited a week still no return label, called again and spoke to the same supervisor. This time I let them know if I didn't receive the return label I would contact Paypal. Finally received the return label. I also received a refund as requested 2 days later. Wrong item that was sent was not even close to what was ordered, listed 15 were available in stock. When asked when this would be mailed they said it was on backorder, and restock date could'nt be given. Due to poor customer service won't be ordering from them again.”
Helpful Report
Posted 6 months ago
James J
Verified Buyer
“To aii oldies out there do no ORDER anything on Friday, Saturday, Sunday, or any holiday. You will not have it in three days.”
Helpful Report
Posted 8 months ago
Roger M
Verified Buyer
“Ittooktoolongfordellver”
Helpful Report
Posted 11 months ago
Hello, Roger. Based on what you ordered, we estimated that your order would ship in 3-5 business days, and deliver to you between Friday, September 20th 2024 and Thursday, September 26th 2024. According to USPS tracking, it delivered to you within the stated delivery window. If you have any further questions, or we can be of further service, please let us know. CUSTOMER SERVICE DEPT OLDIES.com
Posted 11 months ago
David D
Verified Buyer
“Took a bit longer than I thought 🤔”
Helpful Report
Posted 11 months ago
Cecil B
Verified Buyer
“Product is great but shipping is awfully slow.”
Helpful Report
Posted 11 months ago
Customer
Verified Buyer
“a Little slow on getting them OUT !”
Helpful Report
Posted 1 year ago
Based on the items that you ordered, we estimated delivery between Friday, March 8th 2024 and Wednesday, March 20th 2024. According to carrier tracking, the order delivered to you on Thursday, March 14th.
Posted 1 year ago
Willie B
Verified Buyer
“To date purchase not completed!!”
Helpful Report
Posted 1 year ago
Ned W
Verified Buyer
“I have not experienced any problems with ordering, pricing or delivery. I have experienced substancial lack of availabilty. Otherwise, I would have given 4 stars.”
Helpful Report
Posted 1 year ago
John H
Verified Buyer
“Slow shipping and did not advise of a choice not available or back ordered and no refund yet.”
Helpful Report
Posted 1 year ago
Robert K
Verified Buyer
“Great selections and good prices. The problem is acknowledging the order and when shipped. They give an unrealistic time frame for this as it always take more than 2 weeks to just ship the order and then another week to recieve it.”
Helpful Report
Posted 1 year ago
OLDIES.com is rated 4.7 based on 18,885 reviews
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