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OLDIES.com Reviews

4.7 Rating 19,158 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,158 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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ABC
Verified Reviewer
“Terrible service in a world filled with other options is why I can't recommend anyone purchase from this site. I made a purchase for multiple movies and my order took over a month to deliver and the one movie I actually wanted was not included, I contacted customer service and was told that the movie I was missing needed 30 days to deliver as it was an over seas item? BUT again my purchase did take over 30 days and the item was not included. Oldies.com then told me they would hold my money for another 30 days AND that was no guarantee that I would even get the item I paid for, then to cap it all they never replied to my request for clarification and instead refunded my money that they were holding without notification. So at the end of the day I never received the product I actually wanted (I only purchased the lot I did to cross the threshold for free shipping) and the order took over 30 days for no reason at all as they never even had the product they sold me. I will never purchase from this company again and I urge you to consider your other online options when purchasing physical media.”
Helpful Report
Posted 6 days ago
Thank you for your feedback. We’d like to clarify a few important points for context. The item in question was clearly marked on the product page as a special order title, meaning it must come in from an overseas supplier before it can ship. These items carry estimated lead times and are subject to international transit and customs processing, which can be unpredictable. That information is displayed prior to purchase so customers can make an informed decision. In your direct communication with us, you indicated that you had not noticed the special order designation at the time of purchase. We understand how that can be frustrating, but the designation was present on the listing. When your order shipped, the special order item had not yet arrived from the supplier. During our correspondence, we specifically stated: we would reach out to the issuing supplier for an update, and if it did not appear that we would be receiving the item, we would cancel it right away. You replied in the affirmative to that approach — and that is exactly what we did. When it became clear that fulfillment was unlikely within a reasonable timeframe, the item was cancelled and refunded. We did not hold funds beyond our stated policy, and you were not charged for an item we could not supply. We understand the disappointment when a hard-to-find international title cannot be fulfilled, especially when it was the primary reason for the order. However, we followed our long-standing special order policy and the agreed-upon course of action in this case.
Posted 6 days ago
Suze
Verified Reviewer
“Horrible! Placed large order. Received one small item- and even that was not correct- and none of my other items were ever sent!. Company refused to resolve, despite me contacting them several times. Credit card did chargeback.”
Helpful Report
Posted 1 month ago
We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened. According to our records, the order was shipped in full and marked as delivered by the carrier. After you reported that the package had been stolen after delivery, we provided clear instructions on the next steps and specifically asked that you contact us by phone so a supervisor could assist further. Unfortunately, we never received a follow-up call. Instead, a chargeback was initiated with the credit card issuer before we had the opportunity to complete the review process or explore possible resolutions together. While we understand how frustrating a stolen package can be, once a chargeback is filed, the matter is transferred out of our hands and must be handled through the card issuer. We remain committed to helping customers resolve issues whenever possible and encourage anyone experiencing a delivery problem to contact us directly so we can work toward a solution.
Posted 1 month ago
Paul H
Verified Reviewer
“I placed an order on 12/8. It has still yet to be processed or shipped despite being charged. I have reached out to customer service several times with zero response or updates. At this time it appears this site is fraudulent and a scam”
Helpful Report
Posted 2 months ago
Jack H
Verified Reviewer
“Misleading shipping information and poor customer service unfortunately. I selected "premium shipping" (1-3 days) on an item with a caveat revealed after I paid that the 1-3 days estimation was AFTER the item was shipped. I then called to understand the situation, and an employee who couldn't care less (and didn't know a good deal of the company's policies) let me know that it would take 2-4 days for the item to even be shipped -- so if you're paying $15 for 1-3 premium shipping that's truly 3-7 days. He was efficient in finding my order but had the charisma and respect of a potato chip. I'm sure the products are in good condition and shipped well but customer service and shipping costs / advertisement are definitely a 1/5 star.”
Helpful Report
Posted 2 months ago
You placed this order less than 24 hours ago. As indicated, the item that you ordered typically ships 3-5 business days after you place your order. The method of shipping that you select during checkout determines the delivery time *after* the order has left our warehouse. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 months ago
RMM
Verified Reviewer
“Placed order for several holiday gifts six weeks ago. Received one item in late November. Followed up with the company on whereabouts of the rest of my order. Was told the entire order was “delivered.” They gave the tracking number of the one CD that was sent. Company was extremely uncooperative leading me to believe they have gone downhill. They may offer a large, rare selection, but if they are going to be dishonest and keep money for products they never tender to the customer, this is not reputable. I repeatedly told them the order received was only one CD in small packaging, and they ignored me and did nothing to fulfill my remaining order or accommodate me with a credit. Really felt like this was a business practice of theirs given how rude and dismissive they were.”
Helpful Report
Posted 2 months ago
Stanley J
Verified Buyer
“i got 2 defective movies out of 5 that i ordered. they will not send me any prepaid label and i have to stand in postal lines and put out money for packing materials and to hope they pay me back in the end, i am a disabled vet with a few medical "problems" w/o the added stress. i am paying for things out of my control. i have been a customer for over 10 years. thanks for the loyalty!!!!!!!!!”
Helpful Report
Posted 2 months ago
Mary
Verified Reviewer
“Terrible experience. I ordered a CD on Sept. 17. I understood I would not be getting it until October because they had to obtain it from overseas. But now it is Nov. 8 and when I check the status, it still says the order is being processed. They charged me on Sept. 17 and almost 8 weeks later, there is no indication of when, or even whether, I will ever receive it. I called and asked to cancel and they refused. When I asked to speak to a manager they out me on hold for so long I eventually hung up. Now it seems I will have to go through my credit card company to get a chargeback. I order CD from discogs all the time and never had a bad experience.”
Helpful Report
Posted 3 months ago
Jr
Unverified Reviewer
“I ordered an album in aug. No LP no refund ! Their 3-5 biz days to ship is a joke !”
Helpful Report
Posted 3 months ago
Gregory I
Verified Buyer
“Won't ship until you threaten to contest the charge on your card with your bank, then tries delay tactics”
Helpful Report
Posted 3 months ago
We’re sorry to hear about your frustration, Gregory. Your order was received late in the day on Friday, October 17. The item you selected was clearly marked as requiring 3–5 business days for processing, as it ships from an off-site warehouse. Your order shipped on Friday, October 24 — within that stated timeframe — and was delivered shortly thereafter. We understand that waiting for an order can be disappointing, but your shipment was processed and delivered as promised. If you have any further questions, please don’t hesitate to contact us directly at customer-serivce@oldies.com or 610-649-7565 so we can assist you personally.
Posted 3 months ago
Michael H
Verified Buyer
“Extremely slow shipping! Very rude customer service reps. This shows me that this company doesn’t value their customers. My rating is ZERO STARS out of 5 !!!”
Helpful Report
Posted 3 months ago
Michael K
Verified Buyer
“You are sure not like you used to be.”
Helpful Report
Posted 4 months ago
Will S
Unverified Reviewer
“Sent to completely delivered to wrong address. Address my given on order and on credit card charge! was Will Skinner. 1424 N Broadway #190. Santa Maria, CA”
Helpful Report
Posted 5 months ago
Mr. Skinner, We can confirm with 100% certainty that we shipped to the address that you provided us during the checkout process. As per the email already sent to you, the package is on the way back to us. Please contact us at 1-800-336-4627 to make arrangements for reshipment. Best, CUSTOMER SERVICE DEPT OLDIES.com
Posted 5 months ago
Suraj C
Verified Buyer
“Flase advertising on the picture. This was a single case DVD not the box xset like pictured.”
Helpful Report
Posted 6 months ago
Adam G
Verified Buyer
“I have been a customer of Oldies for years. Recently they refused to cancel an order they had forgotten to ship for over a month. This is a terrible policy and it will cost them business.”
Helpful Report
Posted 6 months ago
John V
Verified Buyer
“Thank you for the prompt response, the delay is no problem I was just wondering.”
Helpful Report
Posted 6 months ago
Mark W
Verified Buyer
“Placed my order super quickly after a new sale was posted. Very large order, did not even get half the items I ordered, was not notified and am still waiting for my refund. I won’t be ordering anything from this company again.”
Helpful Report
Posted 8 months ago
Alice H
Verified Buyer
“I searched for the movie Kid Boots (1926) starring Eddie Cantor for 35 years. My enjoyment of the movie was hindered by the fact that the DVD went blurry every three minutes! Need I say that a new DVD should be crisp and clear? So far, I am extremely disappointed by the products of Oldies.com to say the least!”
Helpful Report
Posted 9 months ago
Kevin S
Verified Buyer
“everything was fine except - THE CD INSET CONTAINS AN ADVERTISEMENT FOR THE SOUTHERN POVERTY LAW CENTER - REALLY ? WAS THIS NEEDED???”
Helpful Report
Posted 9 months ago
Hi Kevin, Thank you for your recent order and for taking the time to leave a review. We wanted to kindly clarify that we are a reseller, not the manufacturer or producer of the CD you received. We have no control whatsoever over any inserts, advertisements, or additional materials that a label like Elektra/WEA (or any other label) may choose to include inside their factory-sealed products. As a retailer, our role is simply to deliver authentic, brand-new merchandise — exactly as it arrives from the manufacturer. We respectfully request that you consider updating your review to reflect your experience with our service rather than penalizing us for something we had no involvement in. We work hard to offer excellent service, and it’s disheartening to see a 1-star rating over something completely outside of our control. Thank you for your understanding, and please let us know if we can assist you with anything else. Best regards, OLDIES.com Customer Service Department
Posted 9 months ago
Carrie Z
Verified Buyer
“Customer Service Sucks”
Helpful Report
Posted 10 months ago
Hi Carrie, We're sorry to hear you're unhappy. We’ve reviewed your order, which was placed on April 11th and delivered to the exact address you provided at checkout. We did receive a message from you after the delivery occurred, letting us know the address was incorrect. Unfortunately, once a package has been shipped and delivered, we're unable to intervene or reroute it retroactively. We understand how frustrating that can be and always recommend double-checking address details before finalizing an order to avoid issues like this. If you have any other concerns, we’re happy to help. —OLDIES.com Customer Service Team
Posted 10 months ago
Howard R
Verified Buyer
“Merchandise sent to wrong address despite two previous orders to correct address. System not completely updated. Four hour bus trip required to ick up.”
Helpful Report
Posted 11 months ago
Dear Mr. Roux, Thank you for your feedback, and we're very sorry to hear about the inconvenience you experienced. We’ve reviewed your order and can confirm that it was shipped to the exact address provided during the checkout process. This address was displayed at multiple points during your transaction, including your order confirmation email, and the package was successfully delivered to that address by USPS. If the address needs to be updated or corrected for future orders, we recommend reviewing it carefully during checkout to ensure accuracy. We understand how frustrating this situation must have been—especially given the extra effort it took on your part—and we truly appreciate your continued business. If there's anything else we can assist with, please don't hesitate to reach out. Sincerely, Customer Service Team Oldies.com
Posted 11 months ago
OLDIES.com is rated 4.7 based on 19,158 reviews
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