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OLDIES.com Reviews

4.7 Rating 17,905 Reviews

91 %

of reviewers recommend OLDIES.com

Company Reviews

Product Reviews

4.7

Based on 17,905 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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OLDIES.com 5 star review on 2nd April 2024

OLDIES.com 5 star review on 13th March 2024

OLDIES.com 5 star review on 9th March 2024

OLDIES.com 5 star review on 14th October 2023

OLDIES.com 5 star review on 29th September 2023

OLDIES.com 5 star review on 5th September 2023

OLDIES.com 5 star review on 7th August 2023

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 selections on vinyl. 3 were received as ordered. 2 of the selections were sent as CD's not vinyl LP's as ordered. One vinyl selection was already opened when I received it and both of the LP's were defective. ( I am assumming that oldies sale new items and not used). I am returning the 3 items above (2 incorrect, and 1 defective).”

Posted 3 days ago

“Items missing, bent, or damaged. Items orderd then pulled because inventory not up to date.”

Posted 2 weeks ago

“Ordered a cd it was damaged, sent it back Postal service delivered it, I never got a promised refund.”

Posted 4 weeks ago

“Poor customer service.”

Posted 1 month ago

We are sorry that we were unable to accomodate your request to change the delivery address on your order *after* it had been shipped and was already enroute to you.

Posted 1 month ago

“Order said delivered but I didn't receive it”

Posted 1 month ago

“Two weeks ago… I tried to purchase some items … I would also click the into cart but when I would go to cart … it would show EMPTY cart & then I would try to put the item# and I could not get into the system… tried to log in … I was sent a LOG IN WITH ONE CLICK….. 10X’s and was just being sent to LOG IN !!!! I gave up OLDIES lost a $75 sale !!!!”

Posted 1 month ago

“Bad customer service. Send the correct titles or offer a simple return process.”

Posted 1 month ago

“Charged my credit card for stuff I didn't buy. Not once, not twice - four times. Customer service is run by Zombies trying to confuse you. Run, run fast from these crooks. Don't take my word for it, check out all the other complaints online.”

Posted 1 month ago

“I ordered for the FIRST time paid the extra 13 dollars for QUICK delivery,still took TWO phone calls and TWO weeks to get TWO items.dont pay the extra money,you wont get it quicker”

Posted 3 months ago

“Horrible customer service! 21 days processing! Advertising 2-4 day shipping! Refusing refund for 30 BUSINESS days! Two weeks before Christmas! Unbelievable! Extremely rude employees and “manager””

Posted 4 months ago

We show this order has been cancelled because the item was pulled from sale in the U.S., we're assuming this was due to a manufacturing issue or defect. A refund is pending, you should see it posted back to your PayPal account within the next 2-3 business days.

Posted 4 months ago

“Horrible company! Its been several weeks and my order still hasnt been processed! Customer service is horrible also! Dont order from them as it will take months to recieve anything if you ever even recieve it.”

Posted 4 months ago

We are sorry, but we have no record of any purchase being made by you. Drop us an email at customer-service@oldies.com and we will be more than happy to research and respond.

Posted 4 months ago

“Purchased a vinyl album at reduced price then received a cancellation email from them when they didn’t want to fulfil at that price”

Posted 4 months ago

“What I ordered was for a cd. They had the wrong format. It was listed as a CD. It was actually a cassette tape. I just decided to keep it.”

Posted 6 months ago

“Order incomplete Missing "The girl can't help it" Paid for a complete order. You might start hiring left handed employees so they can fill a correct order! Geez!”

Posted 6 months ago

Hello, Frank. We don't know why you're giving us one star out of five. As per the invoice included with your shipment, this item was backordered. We have additional stock enroute, and anticipate that this will ship to you in the coming days. You emailed us about the status, and we replied to your email within the last few hours. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 6 months ago

“Be Aware Money hungry scammers company knows how to defuse the transactions received only one cd out of 4 cds because out of stock refund refund back out of 69.02 posted for four cds I never received but only one they sent me fir another charge of same amount of credit of 24.33 very odd same a the credit they give back from 69.02 that already posted to my bank account statement, they confuse the whole transaction to make money ,I’ll shop Amazon next time there lot better for buying cds Good luck”

Posted 6 months ago

You were only charged for what was shipped. In the event of multiple shipments, you'll see separate charges to your credit card for each shipment sent. We reviewed your transaction, and you were indeed only charged for what we shipped you. Best regards, CUSTOMER SERVICE DEPT OLDIES

Posted 6 months ago

“I was surprised and subsequently disappointed that it took 7 days from when I placed my order online to when I received an email from Oldies that it was being shipped. That is way too long for a company that has some of their DVDs overpriced, the lengthy processing time puts any future purchases over the edge, and I plan on switching to Elvis. PS- the Postal delivery was not the issue.”

Posted 6 months ago

Thanks for the feedback. We clearly indicated that it would be 5-7 business days before we could ship this order because of the lead time on the studio made-on-demand titles you had on here. For items like this, we indicate additional processing time on each item's product detail page, as well as during the checkout process. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 6 months ago

“You sent my DVDs to the wrong address. I spent over $42 dollars, and nearly lost my entire purchase because of your company's error. If I did not have the best Post Office, in my city, with the best staff, someone else would be enjoying my $42+ dollars purchase. I'm so done with Oldies.com.”

Posted 8 months ago

We can tell you with 100% certainty that we shipped your order to the mailing address that you provided us during the checkout process! If we can be of assistance, please reach out to our Customer Service Department at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 8 months ago

“I ordered a dvd. However, after I placed the order, I realized that I had my former address on it. I contacted the company to say if the order’s address can be changed. I was told that once it was placed, no changes can be made. I moved out of state so honestly think I will not see my dvd.”

Posted 8 months ago

“I ordered a cd on July 11th. I have called three time to question why it has not shipped. They have finally told me that they are waiting for the cd from an outsource. I tried to cancel the entire order, but they would not let me. I was not under the impression that they outsourced. Very disappointing.”

Posted 8 months ago

“Far too many dixie land music Bad Mix”

Posted 9 months ago

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OLDIES.com is rated 4.7 based on 17,905 reviews