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OLDIES.com Reviews

4.7 Rating 19,331 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,331 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kevin F
Verified Buyer
“Item arrived damaged and it's taken weeks trying to get a replacement. The Customer Service is HORRIBLE - emailed for assistance and they told me to call, then the person who issues the return labels is out of the office for several days, then they are taking an extended holiday which delays sending the replacement even more. AVOID THIS COMPANY AT ALL COSTS!!!!!!!”
Helpful Report
Posted 2 years ago
Roger B
Verified Buyer
“For the money paid -- shipping is lousy”
Helpful Report
Posted 2 years ago
Customer
Verified Buyer
“I ordered 6 selections on vinyl. 3 were received as ordered. 2 of the selections were sent as CD's not vinyl LP's as ordered. One vinyl selection was already opened when I received it and both of the LP's were defective. ( I am assumming that oldies sale new items and not used). I am returning the 3 items above (2 incorrect, and 1 defective).”
Helpful Report
Posted 2 years ago
Michael M
Verified Buyer
“Items missing, bent, or damaged. Items orderd then pulled because inventory not up to date.”
Helpful Report
Posted 2 years ago
Paul B
Verified Buyer
“Ordered a cd it was damaged, sent it back Postal service delivered it, I never got a promised refund.”
Helpful Report
Posted 2 years ago
Thomas G
Verified Buyer
“Poor customer service.”
Helpful Report
Posted 2 years ago
We are sorry that we were unable to accomodate your request to change the delivery address on your order *after* it had been shipped and was already enroute to you.
Posted 2 years ago
Customer
Verified Buyer
“Order said delivered but I didn't receive it”
Helpful Report
Posted 2 years ago
Mary S
Verified Buyer
“Two weeks ago… I tried to purchase some items … I would also click the into cart but when I would go to cart … it would show EMPTY cart & then I would try to put the item# and I could not get into the system… tried to log in … I was sent a LOG IN WITH ONE CLICK….. 10X’s and was just being sent to LOG IN !!!! I gave up OLDIES lost a $75 sale !!!!”
Helpful Report
Posted 2 years ago
Sky D
Verified Buyer
“Bad customer service. Send the correct titles or offer a simple return process.”
Helpful Report
Posted 2 years ago
Werner E
Verified Buyer
“Charged my credit card for stuff I didn't buy. Not once, not twice - four times. Customer service is run by Zombies trying to confuse you. Run, run fast from these crooks. Don't take my word for it, check out all the other complaints online.”
Helpful Report
Posted 2 years ago
CHARLES E
Verified Reviewer
“I ordered for the FIRST time paid the extra 13 dollars for QUICK delivery,still took TWO phone calls and TWO weeks to get TWO items.dont pay the extra money,you wont get it quicker”
Helpful Report
Posted 2 years ago
Clayton H
Unverified Reviewer
“Horrible customer service! 21 days processing! Advertising 2-4 day shipping! Refusing refund for 30 BUSINESS days! Two weeks before Christmas! Unbelievable! Extremely rude employees and “manager””
Helpful Report
Posted 2 years ago
We show this order has been cancelled because the item was pulled from sale in the U.S., we're assuming this was due to a manufacturing issue or defect. A refund is pending, you should see it posted back to your PayPal account within the next 2-3 business days.
Posted 2 years ago
Chrissy
Unverified Reviewer
“Horrible company! Its been several weeks and my order still hasnt been processed! Customer service is horrible also! Dont order from them as it will take months to recieve anything if you ever even recieve it.”
Helpful Report
Posted 2 years ago
We are sorry, but we have no record of any purchase being made by you. Drop us an email at customer-service@oldies.com and we will be more than happy to research and respond.
Posted 2 years ago
Nick
Verified Reviewer
“Purchased a vinyl album at reduced price then received a cancellation email from them when they didn’t want to fulfil at that price”
Helpful Report
Posted 2 years ago
Customer
Verified Buyer
“What I ordered was for a cd. They had the wrong format. It was listed as a CD. It was actually a cassette tape. I just decided to keep it.”
Helpful Report
Posted 2 years ago
Frank A
Verified Buyer
“Order incomplete Missing "The girl can't help it" Paid for a complete order. You might start hiring left handed employees so they can fill a correct order! Geez!”
Helpful Report
Posted 2 years ago
Hello, Frank. We don't know why you're giving us one star out of five. As per the invoice included with your shipment, this item was backordered. We have additional stock enroute, and anticipate that this will ship to you in the coming days. You emailed us about the status, and we replied to your email within the last few hours. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
RpJ
Unverified Reviewer
“Be Aware Money hungry scammers company knows how to defuse the transactions received only one cd out of 4 cds because out of stock refund refund back out of 69.02 posted for four cds I never received but only one they sent me fir another charge of same amount of credit of 24.33 very odd same a the credit they give back from 69.02 that already posted to my bank account statement, they confuse the whole transaction to make money ,I’ll shop Amazon next time there lot better for buying cds Good luck”
Helpful Report
Posted 2 years ago
You were only charged for what was shipped. In the event of multiple shipments, you'll see separate charges to your credit card for each shipment sent. We reviewed your transaction, and you were indeed only charged for what we shipped you. Best regards, CUSTOMER SERVICE DEPT OLDIES
Posted 2 years ago
Customer
Verified Buyer
“I was surprised and subsequently disappointed that it took 7 days from when I placed my order online to when I received an email from Oldies that it was being shipped. That is way too long for a company that has some of their DVDs overpriced, the lengthy processing time puts any future purchases over the edge, and I plan on switching to Elvis. PS- the Postal delivery was not the issue.”
Helpful Report
Posted 2 years ago
Thanks for the feedback. We clearly indicated that it would be 5-7 business days before we could ship this order because of the lead time on the studio made-on-demand titles you had on here. For items like this, we indicate additional processing time on each item's product detail page, as well as during the checkout process. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Customer
Verified Buyer
“You sent my DVDs to the wrong address. I spent over $42 dollars, and nearly lost my entire purchase because of your company's error. If I did not have the best Post Office, in my city, with the best staff, someone else would be enjoying my $42+ dollars purchase. I'm so done with Oldies.com.”
Helpful Report
Posted 2 years ago
We can tell you with 100% certainty that we shipped your order to the mailing address that you provided us during the checkout process! If we can be of assistance, please reach out to our Customer Service Department at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Richard F
Verified Buyer
“I ordered a dvd. However, after I placed the order, I realized that I had my former address on it. I contacted the company to say if the order’s address can be changed. I was told that once it was placed, no changes can be made. I moved out of state so honestly think I will not see my dvd.”
Helpful Report
Posted 2 years ago
OLDIES.com is rated 4.7 based on 19,331 reviews
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