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OLDIES.com Reviews

4.7 Rating 19,409 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,409 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mary
Verified Reviewer
“Terrible experience. I ordered a CD on Sept. 17. I understood I would not be getting it until October because they had to obtain it from overseas. But now it is Nov. 8 and when I check the status, it still says the order is being processed. They charged me on Sept. 17 and almost 8 weeks later, there is no indication of when, or even whether, I will ever receive it. I called and asked to cancel and they refused. When I asked to speak to a manager they out me on hold for so long I eventually hung up. Now it seems I will have to go through my credit card company to get a chargeback. I order CD from discogs all the time and never had a bad experience.”
Helpful Report
Posted 8 months ago
Jr
Unverified Reviewer
“I ordered an album in aug. No LP no refund ! Their 3-5 biz days to ship is a joke !”
Helpful Report
Posted 8 months ago
Gregory I
Verified Buyer
“Won't ship until you threaten to contest the charge on your card with your bank, then tries delay tactics”
Helpful Report
Posted 9 months ago
We’re sorry to hear about your frustration, Gregory. Your order was received late in the day on Friday, October 17. The item you selected was clearly marked as requiring 3–5 business days for processing, as it ships from an off-site warehouse. Your order shipped on Friday, October 24 — within that stated timeframe — and was delivered shortly thereafter. We understand that waiting for an order can be disappointing, but your shipment was processed and delivered as promised. If you have any further questions, please don’t hesitate to contact us directly at customer-serivce@oldies.com or 610-649-7565 so we can assist you personally.
Posted 9 months ago
Michael H
Verified Buyer
“Extremely slow shipping! Very rude customer service reps. This shows me that this company doesn’t value their customers. My rating is ZERO STARS out of 5 !!!”
Helpful Report
Posted 9 months ago
Michael K
Verified Buyer
“You are sure not like you used to be.”
Helpful Report
Posted 9 months ago
Will S
Unverified Reviewer
“Sent to completely delivered to wrong address. Address my given on order and on credit card charge! was Will Skinner. 1424 N Broadway #190. Santa Maria, CA”
Helpful Report
Posted 10 months ago
Mr. Skinner, We can confirm with 100% certainty that we shipped to the address that you provided us during the checkout process. As per the email already sent to you, the package is on the way back to us. Please contact us at 1-800-336-4627 to make arrangements for reshipment. Best, CUSTOMER SERVICE DEPT OLDIES.com
Posted 10 months ago
Suraj C
Verified Buyer
“Flase advertising on the picture. This was a single case DVD not the box xset like pictured.”
Helpful Report
Posted 11 months ago
Adam G
Verified Buyer
“I have been a customer of Oldies for years. Recently they refused to cancel an order they had forgotten to ship for over a month. This is a terrible policy and it will cost them business.”
Helpful Report
Posted 11 months ago
John V
Verified Buyer
“Thank you for the prompt response, the delay is no problem I was just wondering.”
Helpful Report
Posted 11 months ago
Mark W
Verified Buyer
“Placed my order super quickly after a new sale was posted. Very large order, did not even get half the items I ordered, was not notified and am still waiting for my refund. I won’t be ordering anything from this company again.”
Helpful Report
Posted 1 year ago
Alice H
Verified Buyer
“I searched for the movie Kid Boots (1926) starring Eddie Cantor for 35 years. My enjoyment of the movie was hindered by the fact that the DVD went blurry every three minutes! Need I say that a new DVD should be crisp and clear? So far, I am extremely disappointed by the products of Oldies.com to say the least!”
Helpful Report
Posted 1 year ago
Kevin S
Verified Buyer
“everything was fine except - THE CD INSET CONTAINS AN ADVERTISEMENT FOR THE SOUTHERN POVERTY LAW CENTER - REALLY ? WAS THIS NEEDED???”
Helpful Report
Posted 1 year ago
Hi Kevin, Thank you for your recent order and for taking the time to leave a review. We wanted to kindly clarify that we are a reseller, not the manufacturer or producer of the CD you received. We have no control whatsoever over any inserts, advertisements, or additional materials that a label like Elektra/WEA (or any other label) may choose to include inside their factory-sealed products. As a retailer, our role is simply to deliver authentic, brand-new merchandise — exactly as it arrives from the manufacturer. We respectfully request that you consider updating your review to reflect your experience with our service rather than penalizing us for something we had no involvement in. We work hard to offer excellent service, and it’s disheartening to see a 1-star rating over something completely outside of our control. Thank you for your understanding, and please let us know if we can assist you with anything else. Best regards, OLDIES.com Customer Service Department
Posted 1 year ago
Carrie Z
Verified Buyer
“Customer Service Sucks”
Helpful Report
Posted 1 year ago
Hi Carrie, We're sorry to hear you're unhappy. We’ve reviewed your order, which was placed on April 11th and delivered to the exact address you provided at checkout. We did receive a message from you after the delivery occurred, letting us know the address was incorrect. Unfortunately, once a package has been shipped and delivered, we're unable to intervene or reroute it retroactively. We understand how frustrating that can be and always recommend double-checking address details before finalizing an order to avoid issues like this. If you have any other concerns, we’re happy to help. —OLDIES.com Customer Service Team
Posted 1 year ago
Howard R
Verified Buyer
“Merchandise sent to wrong address despite two previous orders to correct address. System not completely updated. Four hour bus trip required to ick up.”
Helpful Report
Posted 1 year ago
Dear Mr. Roux, Thank you for your feedback, and we're very sorry to hear about the inconvenience you experienced. We’ve reviewed your order and can confirm that it was shipped to the exact address provided during the checkout process. This address was displayed at multiple points during your transaction, including your order confirmation email, and the package was successfully delivered to that address by USPS. If the address needs to be updated or corrected for future orders, we recommend reviewing it carefully during checkout to ensure accuracy. We understand how frustrating this situation must have been—especially given the extra effort it took on your part—and we truly appreciate your continued business. If there's anything else we can assist with, please don't hesitate to reach out. Sincerely, Customer Service Team Oldies.com
Posted 1 year ago
Dave E
Verified Reviewer
“These people put my order on hold for no apparent reason. I've been waiting for weeks as it sits there.”
Helpful Report
Posted 1 year ago
James H
Verified Buyer
“First time order , Website has incorrect information about the item I ordered and when I pointed that out, the email responses were condescending and less than professional. Phone service was fine, but I won’t be ordering from them again.”
Helpful Report
Posted 1 year ago
Nicholas C
Verified Buyer
“2nd time they have delivered to the wrong address after they admitted they'd screwed up the first time they did it again, I'm hundreds of dollars out of pocket and still no records”
Helpful Report
Posted 1 year ago
We're really sorry to hear that this happened again, and we completely understand your frustration. We sincerely regret the technical issue that resulted in an incorrect postal code being used on your shipments. This appears to be a rare and unexpected error, and we are actively working with our shipping software provider to investigate and prevent it from happening again. As per our email response, we'll be back in touch with a resolution as soon as we have an update.
Posted 1 year ago
Customer
Verified Buyer
“You sent me the wrong CD! I have never heard of a group called "a-ha"! I thought I ordered a CD from the Associations!”
Helpful Report
Posted 1 year ago
Tim
Verified Reviewer
“IT TOOK 41 DAYS from order to delivery to receive the CD's I ordered. I called multiple times throughout this delay to only be told "I don't know when they will ship - there's nothing I can do". After about 3 weeks, I tried to cancel the order and buy from someplace else. However, they apparently don't do any refunds or cancellations after an order has been placed or 'sent to the floor' - and it is 'out of their hands' according to customer service. Honestly, probably the worst customer service I've encountered. I'd highly recommend going elsewhere to find CD's....”
Helpful Report
Posted 1 year ago
Alan C
Verified Buyer
“I have not received any of my order yet.”
Helpful Report
Posted 1 year ago
Dear Mr. Church, I hope this message finds you well. According to USPS tracking, your order was marked as delivered on October 28th to the address you provided at checkout. However, we understand that situations like this can happen, and we’re here to help. We recommend reaching out to your local USPS post office, as they may be able to provide more information regarding the delivery. If you’re unable to resolve the issue with USPS, please don't hesitate to contact us at 1-800-336-4627, and we’ll be happy to assist you further. Thank you for your understanding, and we apologize for any inconvenience this may have caused. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
OLDIES.com is rated 4.7 based on 19,409 reviews
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