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OLDIES.com Reviews

4.7 Rating 18,737 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,737 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mary S
Verified Buyer
“Two weeks ago… I tried to purchase some items … I would also click the into cart but when I would go to cart … it would show EMPTY cart & then I would try to put the item# and I could not get into the system… tried to log in … I was sent a LOG IN WITH ONE CLICK….. 10X’s and was just being sent to LOG IN !!!! I gave up OLDIES lost a $75 sale !!!!”
Helpful Report
Posted 1 year ago
Sky D
Verified Buyer
“Bad customer service. Send the correct titles or offer a simple return process.”
Helpful Report
Posted 1 year ago
Werner E
Verified Buyer
“Charged my credit card for stuff I didn't buy. Not once, not twice - four times. Customer service is run by Zombies trying to confuse you. Run, run fast from these crooks. Don't take my word for it, check out all the other complaints online.”
Helpful Report
Posted 1 year ago
CHARLES E
Verified Reviewer
“I ordered for the FIRST time paid the extra 13 dollars for QUICK delivery,still took TWO phone calls and TWO weeks to get TWO items.dont pay the extra money,you wont get it quicker”
Helpful Report
Posted 1 year ago
Clayton H
Unverified Reviewer
“Horrible customer service! 21 days processing! Advertising 2-4 day shipping! Refusing refund for 30 BUSINESS days! Two weeks before Christmas! Unbelievable! Extremely rude employees and “manager””
Helpful Report
Posted 1 year ago
We show this order has been cancelled because the item was pulled from sale in the U.S., we're assuming this was due to a manufacturing issue or defect. A refund is pending, you should see it posted back to your PayPal account within the next 2-3 business days.
Posted 1 year ago
Chrissy
Unverified Reviewer
“Horrible company! Its been several weeks and my order still hasnt been processed! Customer service is horrible also! Dont order from them as it will take months to recieve anything if you ever even recieve it.”
Helpful Report
Posted 1 year ago
We are sorry, but we have no record of any purchase being made by you. Drop us an email at customer-service@oldies.com and we will be more than happy to research and respond.
Posted 1 year ago
Nick
Verified Reviewer
“Purchased a vinyl album at reduced price then received a cancellation email from them when they didn’t want to fulfil at that price”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“What I ordered was for a cd. They had the wrong format. It was listed as a CD. It was actually a cassette tape. I just decided to keep it.”
Helpful Report
Posted 1 year ago
Frank A
Verified Buyer
“Order incomplete Missing "The girl can't help it" Paid for a complete order. You might start hiring left handed employees so they can fill a correct order! Geez!”
Helpful Report
Posted 1 year ago
Hello, Frank. We don't know why you're giving us one star out of five. As per the invoice included with your shipment, this item was backordered. We have additional stock enroute, and anticipate that this will ship to you in the coming days. You emailed us about the status, and we replied to your email within the last few hours. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
RpJ
Unverified Reviewer
“Be Aware Money hungry scammers company knows how to defuse the transactions received only one cd out of 4 cds because out of stock refund refund back out of 69.02 posted for four cds I never received but only one they sent me fir another charge of same amount of credit of 24.33 very odd same a the credit they give back from 69.02 that already posted to my bank account statement, they confuse the whole transaction to make money ,I’ll shop Amazon next time there lot better for buying cds Good luck”
Helpful Report
Posted 1 year ago
You were only charged for what was shipped. In the event of multiple shipments, you'll see separate charges to your credit card for each shipment sent. We reviewed your transaction, and you were indeed only charged for what we shipped you. Best regards, CUSTOMER SERVICE DEPT OLDIES
Posted 1 year ago
Customer
Verified Buyer
“I was surprised and subsequently disappointed that it took 7 days from when I placed my order online to when I received an email from Oldies that it was being shipped. That is way too long for a company that has some of their DVDs overpriced, the lengthy processing time puts any future purchases over the edge, and I plan on switching to Elvis. PS- the Postal delivery was not the issue.”
Helpful Report
Posted 1 year ago
Thanks for the feedback. We clearly indicated that it would be 5-7 business days before we could ship this order because of the lead time on the studio made-on-demand titles you had on here. For items like this, we indicate additional processing time on each item's product detail page, as well as during the checkout process. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
Customer
Verified Buyer
“You sent my DVDs to the wrong address. I spent over $42 dollars, and nearly lost my entire purchase because of your company's error. If I did not have the best Post Office, in my city, with the best staff, someone else would be enjoying my $42+ dollars purchase. I'm so done with Oldies.com.”
Helpful Report
Posted 1 year ago
We can tell you with 100% certainty that we shipped your order to the mailing address that you provided us during the checkout process! If we can be of assistance, please reach out to our Customer Service Department at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
Richard F
Verified Buyer
“I ordered a dvd. However, after I placed the order, I realized that I had my former address on it. I contacted the company to say if the order’s address can be changed. I was told that once it was placed, no changes can be made. I moved out of state so honestly think I will not see my dvd.”
Helpful Report
Posted 1 year ago
Raskey
Verified Reviewer
“I ordered a cd on July 11th. I have called three time to question why it has not shipped. They have finally told me that they are waiting for the cd from an outsource. I tried to cancel the entire order, but they would not let me. I was not under the impression that they outsourced. Very disappointing.”
Helpful Report
Posted 1 year ago
Richard S
Verified Buyer
“Far too many dixie land music Bad Mix”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“I did not order what I received. I contacted customer support and they just said that I had indeed ordered what I received. But I know what I ordered and it was not what I received. I am not crazy. Something very strange happened.”
Helpful Report
Posted 1 year ago
Mr. Price, We had a Customer Service Supervisor check the original order against what was picked, invoiced and shipped to you. ***It was an exact match.*** We did indeed ship you what you had ordered. You are welcome to return any unopened item(s) within 30 days of receipt, as per our Return Policy. A copy of our Return Policy can be found online here: http://www.oldies.com/help/returnpolicy.cfm If you wish the discuss the matter further, please contact us at 1-800-336-4627 and request to speak with a Customer Service Supervisor. Best regards, CUSTOMER SERVICE DEPT. OLDIES.com
Posted 1 year ago
Kieran
Unverified Reviewer
“I ordered 4 records, all came in damaged covers, 1 was unplayable. I emailed customer service and was told I needed to call their customer service during their business hours. When I called, I was told a replacement was being shipped and given an ETA. After another 2 weeks waiting I contacted customer service again and was told nothing is being shipped and they won't honor a return. Don't waste your time, their packaging is terrible so if your order is damaged they won't do anything about it. I have email chains and phone logs to support this review.”
Helpful Report
Posted 1 year ago
Kieran, First off, we are sorry that your order arrived damaged and that one LP had a manufacturer defect. As we told you, ***we're more than happy*** to make this right. When you contacted us, you mentioned nothing about the damage, and a return label was issued for the single defective item. We never promised that a replacement for one item (or the entire order) would be sent before the return was received, or without requiring a return at all. We are more than willing to offer you a pre-paid return label for the entire order, and we'll replace what we're able to replace upon receipt of the return. If we can't replace -- or if you don't want to replace -- we'll ***certainly*** issue a refund. We communicated this to you and asked that you contact us to speak with a Customer Service Supervisor. You refused to do so, and made threats about posting negative reviews everywhere, which you've done . Our offer still stands... contact us at 1-800-336-4627 and ask to speak with a Customer Service Supervisor... we'll make things right, as promised. Best regards, CUSTOMER SERVICE DEPT OLDIES
Posted 1 year ago
Customer
Verified Buyer
“I opened the box for the DVDs and there were none in the case.”
Helpful Report
Posted 1 year ago
Thanks for reaching out. Please contact us at 1-800-336-4627 for assistance with this matter. As we sell brand-new, studio-issued stock, there's no reason that something like this would happen. No matter the reason, we'll make things right. Give us a call. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
Laurence M
Verified Buyer
“Take too long for the order to arrive”
Helpful Report
Posted 1 year ago
You had studio made-on-demand titles on your order. As such, we indicated it would be 5-7 business days before the order could ship, and 2-8 business days after shipment for delivery. We shipped it in 6 business days, and it was delivered to you two business days after delivery. "Estimated delivery Tuesday, July 4th 2023 to Friday, July 14th 2023" -- your order was delivered on July 6th. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 1 year ago
Ralph H
Verified Buyer
“2 of 3 would not play, would not get past opening.”
Helpful Report
Posted 1 year ago
OLDIES.com is rated 4.7 based on 18,737 reviews
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