OLDIES.com Reviews

Name: OLDIES.com
Address: 203 Windsor Rd, Pottstown, Pennsylvania
Rating: 4.65

4.7 Rating 17,933 Reviews

91 %

of reviewers recommend OLDIES.com

4.7

Based on 17,933 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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OLDIES.com 5 star review on 2nd April 2024

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Christmas carols CD in Spanish was sent president’s history.”

Helpful Report

Posted 1 year ago

“They should get a minus. Shipped the wrong product and wouldn’t replace in a timely manner. Poor customer service. Also took almost 2 weeks to receive the wrong order.”

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Posted 1 year ago

“I ordered a CD two months ago and they sent me the wrong CD. I still haven't been able to receive back a refund. I sent back the wrong CD and still no credit to my account. This is horrible service for refunds.”

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Posted 1 year ago

“I used a $75 gift certificate. When I used it on my order, it appeared to be accepted. However, when I received the order, a receipt was included and it showed that the GC was not accepted. I checked my bank statement and confirmed I was overcharged. When I called to get this error fixed, the service rep had a difficult time understanding what my concerns were. They told me that they would have to take care of my problem later after things on their end slowed down and then call me back to take care of it. Not pleasant. After not hearing back for a week, I called customer service again. I was told the overcharge had been corrected and I should be receiving paperwork by mail. When I asked how I would be getting my money returned, the service rep laughed at me. Terrible customer service. Will not be shopping with you again nor recommending to friends and family.”

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Posted 1 year ago

“I ordered an elephant cookie jar and there was no head and the body is smashed.”

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Posted 1 year ago

“I ordered a vinyl record and was sent a completely different one! Ok, mistakes happen. But then I call to have the problem fixed and they say they can't get me a new one in time for Christmas, my refund is going to take a while because the manager has to approve it and "she has quite a few of these to go through" and THE COST OF SHIPPING WON'T BE REFUNDED. Also, I can't talk to anyone about the shipping (which was almost 10 bucks for 1 item) because no managers are there right now, I'll have to call back tomorrow. I guess they pay people to take orders around the clock but not to fix problems they make. I will never be ordering from here again.”

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Posted 1 year ago

“They sent me something I didn't order. Had to reorder. Would like a credit on my account.”

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Posted 1 year ago

“Way too slow. I orders 3 DVD's 4 days ago and the order still hasn't been shipped! Not impressed!”

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Posted 1 year ago

“I got the wrong album”

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Posted 1 year ago

“How come when I place an order the cd is in stocks. Invoice says it shipped, then when I received package not when but 2 discs are missing. These are Christmas gifts !!!! VERY FRUSTRATING !!!!”

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Posted 1 year ago

“I paid $16 for premium shipping of 2 cds that were sent by mailing envelope. It should have been delivered in 1-3 days according to the website. It was delivered in 5 days. A nice scam. Nothing premium about my delivery.”

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Posted 1 year ago

“received different product”

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Posted 1 year ago

“Received a destroyed partial catalog in the mail (not their fault), was looking forward to ordering for Christmas using Premium shipping. I can't look at a computer screen for very long, so I prefer catalogs. Called their "order" number to order a new catalog, and was told there was NOTHING they could do, and I would just have to wait ANOTHER MONTH for another catalog. I guess CHRISTMAS SHOPPING IS NOT A PRIORITY WITH THEIR COMPANY. I called their sales department back and Spoke with a Meghan (Megan?) and explained that I have AGE-RELATED VISUAL ISSUES and cannot read a webpage for more than a couple minutes, thinking SURELY they would be like"Oh, we would be happy to get a catalog right out to you!" NOPE! Meghan (Megan?) said that since I could not use the website, I would HAVE TO PAY $4.95 FOR A CATALOG! AGE-BASED DISCRIMINATION AND FAILURE TO ACCOMMODATE A DISABILITY in the operation of their business is NOT the way to operate. MOST OF THEIR CUSTOMERS are OLD, and it seems that they think we deserve second-class treatment! I'm a rich OLD fart that was prepared to spend $750-$1000 EACH on gifts from oldies.com for all my friends, and they have LITERALLY TOLD ME THAT THEY COULD NOT CARE LESS!”

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Posted 1 year ago

“Dvd played them stopped, frozed.”

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Posted 1 year ago

“When ordering online I assumed, like I'm sure most people do, that the item listed is available. One of the CDs was not and I would not have ordered either CD if I had known that. There was no explanation when I received the one CD only and the response to my email request to customer service was very long and difficult to understand. I had to call to find out what happened. I will never order from this company again.”

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Posted 1 year ago

“When I put it in to watch, it shows weird static like images, then it plays, it played less than 30 minutes and it just stopped and continue to play. I can’t watch the rest of the movie… it just stopped he sees Susie Carter name on a bed and is still frozen. It won’t play on”

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Posted 1 year ago

“Maybe it's my fault. Maybe I didn't read all the description. I thought I was purchasing Season One. Instead, it was just a DVD of four episodes. Not the episode I wanted to see.”

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Posted 1 year ago

“Three out of the five cd's I received had cracked/chipped plastic cases! I was given a french speaking CD I did not order. Shipping process needs to change to protect the CD's. Lee B.”

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Posted 1 year ago

“It was advertised as a double feature, yet only offered one of the two films on the dvdr, which on top of that was by the worst quality I have seen. Complete waste of my money, to say nothing of false advertising.”

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Posted 1 year ago

“Slow to ship and did not fill the order of all items. Only sent 7 out of 8 items and did not even tell me if the other is coming.I will consider before ordering again!”

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Posted 1 year ago

OLDIES.com is rated 4.7 based on 17,933 reviews