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OLDIES.com Reviews

4.7 Rating 19,409 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,409 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Customer
Verified Buyer
“I was surprised and subsequently disappointed that it took 7 days from when I placed my order online to when I received an email from Oldies that it was being shipped. That is way too long for a company that has some of their DVDs overpriced, the lengthy processing time puts any future purchases over the edge, and I plan on switching to Elvis. PS- the Postal delivery was not the issue.”
Helpful Report
Posted 2 years ago
Thanks for the feedback. We clearly indicated that it would be 5-7 business days before we could ship this order because of the lead time on the studio made-on-demand titles you had on here. For items like this, we indicate additional processing time on each item's product detail page, as well as during the checkout process. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Customer
Verified Buyer
“You sent my DVDs to the wrong address. I spent over $42 dollars, and nearly lost my entire purchase because of your company's error. If I did not have the best Post Office, in my city, with the best staff, someone else would be enjoying my $42+ dollars purchase. I'm so done with Oldies.com.”
Helpful Report
Posted 2 years ago
We can tell you with 100% certainty that we shipped your order to the mailing address that you provided us during the checkout process! If we can be of assistance, please reach out to our Customer Service Department at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Richard F
Verified Buyer
“I ordered a dvd. However, after I placed the order, I realized that I had my former address on it. I contacted the company to say if the order’s address can be changed. I was told that once it was placed, no changes can be made. I moved out of state so honestly think I will not see my dvd.”
Helpful Report
Posted 2 years ago
Raskey
Verified Reviewer
“I ordered a cd on July 11th. I have called three time to question why it has not shipped. They have finally told me that they are waiting for the cd from an outsource. I tried to cancel the entire order, but they would not let me. I was not under the impression that they outsourced. Very disappointing.”
Helpful Report
Posted 3 years ago
Richard S
Verified Buyer
“Far too many dixie land music Bad Mix”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I did not order what I received. I contacted customer support and they just said that I had indeed ordered what I received. But I know what I ordered and it was not what I received. I am not crazy. Something very strange happened.”
Helpful Report
Posted 3 years ago
Mr. Price, We had a Customer Service Supervisor check the original order against what was picked, invoiced and shipped to you. ***It was an exact match.*** We did indeed ship you what you had ordered. You are welcome to return any unopened item(s) within 30 days of receipt, as per our Return Policy. A copy of our Return Policy can be found online here: http://www.oldies.com/help/returnpolicy.cfm If you wish the discuss the matter further, please contact us at 1-800-336-4627 and request to speak with a Customer Service Supervisor. Best regards, CUSTOMER SERVICE DEPT. OLDIES.com
Posted 3 years ago
Kieran
Unverified Reviewer
“I ordered 4 records, all came in damaged covers, 1 was unplayable. I emailed customer service and was told I needed to call their customer service during their business hours. When I called, I was told a replacement was being shipped and given an ETA. After another 2 weeks waiting I contacted customer service again and was told nothing is being shipped and they won't honor a return. Don't waste your time, their packaging is terrible so if your order is damaged they won't do anything about it. I have email chains and phone logs to support this review.”
Helpful Report
Posted 3 years ago
Kieran, First off, we are sorry that your order arrived damaged and that one LP had a manufacturer defect. As we told you, ***we're more than happy*** to make this right. When you contacted us, you mentioned nothing about the damage, and a return label was issued for the single defective item. We never promised that a replacement for one item (or the entire order) would be sent before the return was received, or without requiring a return at all. We are more than willing to offer you a pre-paid return label for the entire order, and we'll replace what we're able to replace upon receipt of the return. If we can't replace -- or if you don't want to replace -- we'll ***certainly*** issue a refund. We communicated this to you and asked that you contact us to speak with a Customer Service Supervisor. You refused to do so, and made threats about posting negative reviews everywhere, which you've done . Our offer still stands... contact us at 1-800-336-4627 and ask to speak with a Customer Service Supervisor... we'll make things right, as promised. Best regards, CUSTOMER SERVICE DEPT OLDIES
Posted 3 years ago
Customer
Verified Buyer
“I opened the box for the DVDs and there were none in the case.”
Helpful Report
Posted 3 years ago
Thanks for reaching out. Please contact us at 1-800-336-4627 for assistance with this matter. As we sell brand-new, studio-issued stock, there's no reason that something like this would happen. No matter the reason, we'll make things right. Give us a call. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
Laurence M
Verified Buyer
“Take too long for the order to arrive”
Helpful Report
Posted 3 years ago
You had studio made-on-demand titles on your order. As such, we indicated it would be 5-7 business days before the order could ship, and 2-8 business days after shipment for delivery. We shipped it in 6 business days, and it was delivered to you two business days after delivery. "Estimated delivery Tuesday, July 4th 2023 to Friday, July 14th 2023" -- your order was delivered on July 6th. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
Ralph H
Verified Buyer
“2 of 3 would not play, would not get past opening.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I was given one price, then it was raised twice. The CD was delivered broken. Will have to rethink using you. I was charged for UPS and it was delivered USPS, why was that?”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I've ordered from them twice. The first time, they sent me a really warped record and a CD instead of a record (I don't own a CD player). It took weeks to get a refund. I must be a glutton for punishment because I tried to order from them again. One of the records I ordered wasn't shipped and no explanation was provided. This time they refunded my $ quickly. However, another record was obviously used and scratched. Their response was "we don't sell used records." However, in this case they did. Customer service is terrible and, in my experience, they sell a lot of defective items. AVOID!”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“was less than what I expected”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Not what I ordered”
Helpful Report
Posted 3 years ago
Sean O
Unverified Reviewer
“Worst quality recording on vinyl ever! Sounds like it was recorded from a cell phone wrapped in aluminum foil! couldn't be more disappointed!”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“You charged me for 2 andvi only wanted one. I emailed you about it but never heard from you. So i am sending tkem back”
Helpful Report
Posted 3 years ago
Mark B
Verified Buyer
“I ordered 4 magazines that were in stock at the time I ordered them , and a day later I get issued a partial refund with no explanation and then I only received 1 of the 4 I ordered , not happy”
Helpful Report
Posted 3 years ago
Jeffery H
Verified Buyer
“Bad customer service, maybe bad timing because of move of their warehouse but bad communication on their part, won't be back!!”
Helpful Report
Posted 3 years ago
Gail C
Verified Buyer
“i havent received it yet dont know why you are emailing a review!”
Helpful Report
Posted 3 years ago
Brandon P
Verified Buyer
“Half of the items I ordered were out of stock, I was missing one item and got a duplicate of another item, I was credited not refunded for the out of stock items (like i'd want to shop there again). There is no where on the website I could see the credit. The phone operator said the only proof I have of the credit is on my invoice. I asked for a refund of the credit. I was told I would get the refund. We'll see. I didn't even want to deal with the duplicate/missing items.”
Helpful Report
Posted 3 years ago
OLDIES.com is rated 4.7 based on 19,409 reviews
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