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OLDIES.com Reviews

4.7 Rating 19,103 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 19,103 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joseph W
Verified Buyer
“Talked to Val recently about my order concerning a mistake that was made by her. The wrong quantity was put in on line. When I checked early, I called right away and mentioned it to Val who told me that I had to order separate the other item I wanted & still pay postage on both with a quantity of 2 when I only wanted one”
Helpful Report
Posted 21 hours ago
Ben S
Verified Buyer
“I only ordered 1/3 of what I had intended to order because oldies.com kept changing the price in the cart. The website would show one price as I'm shopping, and then a higher price. When I put an item in my cart. I called them about this and the representative that answered initially insisted this could never happen but then admitted that it was happening when I gave them explicit examples. I don't know if this is an unintentional software bug or intentional deception, but it has led to me distrusting oldies.com. I am still going through the items I purchased. I am happy with what I've unwrapped so far. As a physical media collector and lover of older and independent hard to find movies, I'll likely be back, reluctantly.”
Helpful Report
Posted 2 weeks ago
David R
Verified Reviewer
“The products offered are great. The prices are great. Where Oldies falls short is in the amount of time it takes to ship the order. I can't believe all the reviews that say how quickly they received their order. I placed an order on 12/3/25 and on 12/15/25 I received an email saying my order had shipped. On 12/16/25 I tracked my order on USPS tracking site and was told a shipping label had been created on 12/15/25 but the item was not yet in possession of the Post Office. This has happened the last 2 years at Christmas. Unacceptable and I'm through.”
Helpful Report
Posted 3 weeks ago
Claude B
Verified Buyer
“Too long for orders to arrive unlike Amazon that is 2-5 days.”
Helpful Report
Posted 1 month ago
Maurice R
Verified Buyer
“Didn't receive my package 😔”
Helpful Report
Posted 2 months ago
Steve N
Unverified Reviewer
“You guys did good……I just didn’t know about the thirty day back order policy. Still, I really like your website.”
Helpful Report
Posted 3 months ago
David L
Verified Buyer
“For the price that is charged for the shipping and handling, I would expect the package to arrive a lot quicker than it did.”
Helpful Report
Posted 4 months ago
Hi David, thank you for sharing your thoughts. Your order was received on Saturday, 8/23, when our offices were closed for the weekend, and shipped out promptly on Tuesday, 8/26. USPS delivered it within four business days, ahead of our estimated delivery of 9/8. While the order did arrive faster than promised, we understand how important shipping speed feels, and we’ll continue working to make our process as efficient and cost-effective as possible. We hope, however, that you’ll reconsider your decision to rate us only 2 out of 5 stars, as we did meet—and even exceed—our delivery commitment in this case.
Posted 4 months ago
Rick A
Verified Reviewer
“I recently ordered a cd and after updating my billing and shipping I found out that the shipping address was not updated. I emailed and called and was told there was nothing I could do. They couldn't correct my information and they wouldn't cancel the order so I could start again. I'm totally disappointed and will not use this company again.”
Helpful Report
Posted 5 months ago
Har J
Verified Buyer
“Great to find different and hard to find items, HOWEVER, bad at customer service, bad at refunding money when appropriate and bad at taking away rewards and credit and discount earned”
Helpful Report
Posted 5 months ago
Adam K
Verified Buyer
“Placed an order for 15 items during a clearance event. Only received 2 of the items. Was unclear whether other items were coming later or not. Wrote to customer service (which responded within 24 hours) and heard they'd be on backorder for 30 days, so I had hope of fulfillment. However, I got a refund less than 24 hours later, meaning, presumably that I won't be getting any of the other items I ordered. That was a bummer.”
Helpful Report
Posted 6 months ago
David P
Verified Buyer
“I ordered about 25 items. I just received my shipment. There were only 4 items. The rest were canceled. Not good.”
Helpful Report
Posted 6 months ago
James G
Verified Buyer
“Website doesn’t update. Most of my order was out of stock. I was still charged the additional shipping for items that were out of stock and didn’t ship.”
Helpful Report
Posted 6 months ago
Joe B
Verified Buyer
“it's not an "oldie" at all.”
Helpful Report
Posted 8 months ago
Bruce C
Verified Buyer
“Was charged $7.98 “freight” for a single $5 cd ( had ordered 2 cds). Way out of line!”
Helpful Report
Posted 10 months ago
John P
Verified Buyer
“I ordered 15 items online which were in stock at the time that I paid for them. When I received my package there were only 11 items in the box. No explanation or apology, etc. I assume that the missing items were out of stock by the time that they shipped my package. They waited almost a week before shipping my order so its no wonder that some of the items that I ordered were out of stock.”
Helpful Report
Posted 10 months ago
Melvin M
Verified Buyer
“case that CD came in was broken”
Helpful Report
Posted 1 year ago
John G
Verified Buyer
“The wait time for shipping sucks!!!”
Helpful Report
Posted 1 year ago
Alan W
Verified Buyer
“I have been a fan of Oldies.com for quite sometime, but lately (I believe there may have been a management or ownership change there) ... lately I have run into numerous issues with misrepresention of items, stocking issues, customer service who have had theire hands tied by corporate, and other issues that have tainted my purchasing experience and desire to order in the future. Please contact me at 917-270-6572 or email at ride2rock@aol.com to discuss and rectify those ongoing issues. My name is Alan Wolmark and I would love the opportunity to talk to you. Thanks”
Helpful Report
Posted 1 year ago
Wayne S
Verified Buyer
“Order #1337857 Shipment #1339683 Everything about the order process was ok EXCEPT one problem. 4 out of 12 items ordered were not chipped. I called customer service. First Problem: I placed the order May 26. It was delivered June 7. That is 12 days. Very slow. Second problem: The order says it shipped on May 30. No messages mentioned the fact that the order shipped short and 4 items would not be in the box. When I talked to customer service, I was told that the receipt would say what was backordered. It did not. Now, when I ordered the missing item, your inventory onscreen said there were 5 left. I ordered 4. I have people depending on me to get them those 4 items. IF you had told me on May 30 the item was backordered, I could have told my people then. So what am I going to tell them now? You people dropped the ball on my order. We are very disappointed.”
Helpful Report
Posted 1 year ago
Michael M
Verified Buyer
“Customer service is bad, they just dont care.”
Helpful Report
Posted 1 year ago
For order #1336408, we received this order on 4/30. Based on the product you ordered, we stated it would ship in 3-5 business days, with a delivery prior to 5/17. Your order shipped 100% complete on 5/6 and delivered on 5/10 -- a full week earlier than promised. If we can be of any further service, or if you were unhappy about your purchase, please don't hesitate to contact us at Customer-Service@oldies.com. Thanks again for the order ~ we appreciate your business.
Posted 1 year ago
OLDIES.com is rated 4.7 based on 19,103 reviews
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