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OLDIES.com Reviews

4.7 Rating 18,885 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,885 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rick A
Verified Reviewer
“I recently ordered a cd and after updating my billing and shipping I found out that the shipping address was not updated. I emailed and called and was told there was nothing I could do. They couldn't correct my information and they wouldn't cancel the order so I could start again. I'm totally disappointed and will not use this company again.”
Helpful Report
Posted 1 month ago
Har J
Verified Buyer
“Great to find different and hard to find items, HOWEVER, bad at customer service, bad at refunding money when appropriate and bad at taking away rewards and credit and discount earned”
Helpful Report
Posted 1 month ago
Adam K
Verified Buyer
“Placed an order for 15 items during a clearance event. Only received 2 of the items. Was unclear whether other items were coming later or not. Wrote to customer service (which responded within 24 hours) and heard they'd be on backorder for 30 days, so I had hope of fulfillment. However, I got a refund less than 24 hours later, meaning, presumably that I won't be getting any of the other items I ordered. That was a bummer.”
Helpful Report
Posted 2 months ago
David P
Verified Buyer
“I ordered about 25 items. I just received my shipment. There were only 4 items. The rest were canceled. Not good.”
Helpful Report
Posted 2 months ago
James G
Verified Buyer
“Website doesn’t update. Most of my order was out of stock. I was still charged the additional shipping for items that were out of stock and didn’t ship.”
Helpful Report
Posted 2 months ago
Joe B
Verified Buyer
“it's not an "oldie" at all.”
Helpful Report
Posted 4 months ago
Bruce C
Verified Buyer
“Was charged $7.98 “freight” for a single $5 cd ( had ordered 2 cds). Way out of line!”
Helpful Report
Posted 6 months ago
John P
Verified Buyer
“I ordered 15 items online which were in stock at the time that I paid for them. When I received my package there were only 11 items in the box. No explanation or apology, etc. I assume that the missing items were out of stock by the time that they shipped my package. They waited almost a week before shipping my order so its no wonder that some of the items that I ordered were out of stock.”
Helpful Report
Posted 6 months ago
Melvin M
Verified Buyer
“case that CD came in was broken”
Helpful Report
Posted 11 months ago
John G
Verified Buyer
“The wait time for shipping sucks!!!”
Helpful Report
Posted 1 year ago
Alan W
Verified Buyer
“I have been a fan of Oldies.com for quite sometime, but lately (I believe there may have been a management or ownership change there) ... lately I have run into numerous issues with misrepresention of items, stocking issues, customer service who have had theire hands tied by corporate, and other issues that have tainted my purchasing experience and desire to order in the future. Please contact me at 917-270-6572 or email at ride2rock@aol.com to discuss and rectify those ongoing issues. My name is Alan Wolmark and I would love the opportunity to talk to you. Thanks”
Helpful Report
Posted 1 year ago
Wayne S
Verified Buyer
“Order #1337857 Shipment #1339683 Everything about the order process was ok EXCEPT one problem. 4 out of 12 items ordered were not chipped. I called customer service. First Problem: I placed the order May 26. It was delivered June 7. That is 12 days. Very slow. Second problem: The order says it shipped on May 30. No messages mentioned the fact that the order shipped short and 4 items would not be in the box. When I talked to customer service, I was told that the receipt would say what was backordered. It did not. Now, when I ordered the missing item, your inventory onscreen said there were 5 left. I ordered 4. I have people depending on me to get them those 4 items. IF you had told me on May 30 the item was backordered, I could have told my people then. So what am I going to tell them now? You people dropped the ball on my order. We are very disappointed.”
Helpful Report
Posted 1 year ago
Michael M
Verified Buyer
“Customer service is bad, they just dont care.”
Helpful Report
Posted 1 year ago
For order #1336408, we received this order on 4/30. Based on the product you ordered, we stated it would ship in 3-5 business days, with a delivery prior to 5/17. Your order shipped 100% complete on 5/6 and delivered on 5/10 -- a full week earlier than promised. If we can be of any further service, or if you were unhappy about your purchase, please don't hesitate to contact us at Customer-Service@oldies.com. Thanks again for the order ~ we appreciate your business.
Posted 1 year ago
Michael N
Verified Buyer
“plastic cd holders are broke at hinges on several purchases”
Helpful Report
Posted 1 year ago
Gary T
Verified Buyer
“You are very slow.”
Helpful Report
Posted 1 year ago
M. B
Verified Reviewer
“DVD From Airwolf, The Complete Series lacks volume and has no subtitles. Waste of money.”
Helpful Report
Posted 1 year ago
Terry T
Verified Buyer
“Titles purchased sometimes get deleted from the shipment without any notice. Free economy shipping should be called pony express. Expect more than a month for some orders to arrive. Order processing status way too long. You either have it or you don’t, just put it in a box already.”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“Just a complaint about how the 4 disc of music arrived. I know that as a company you have nothing to do with how the cd case may break but it does call attention that some center hubs that hold the music in place are sturdier than others. The manufacturer of these cases must take into account that cds get shipped and should design a cost effective way of ensuring that the discs don't fall off the hub and end up breaking off the tines with the shifting of the loose cds. The old solid-hubs were better.”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“I was sent a wrong item and one of the items is totally missing, i called about the issue and was told I would get a refund and I'm not seeing a refund”
Helpful Report
Posted 1 year ago
Sam V
Verified Buyer
“why in god's name did you put these obnoxious ass gooey stickers on the nice slipcovers of my blu rays 😭 if y'all stop doing that then i'll order from you again but for now it's a NO!”
Helpful Report
Posted 1 year ago
OLDIES.com is rated 4.7 based on 18,885 reviews
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