OLDIES.com Reviews

Name: OLDIES.com
Address: 203 Windsor Rd, Pottstown, Pennsylvania
Rating: 4.65

4.7 Rating 17,957 Reviews

91 %

of reviewers recommend OLDIES.com

4.7

Based on 17,957 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Tell us how OLDIES.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OLDIES.com 5 star review on 2nd April 2024

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Short 1 cd that i paid for but didn't get, said nothing about it.”

Helpful Report

Posted 1 year ago

“I Only received 8 of the 12 items I ordered and for which I paid yet the email I received says the order was delivered. NO mention that it might be a partial order. I tried to call on March 25th and a recording says they were moving and no one available in customer service until April 5th. Also, no one would be available either to respond to emails or talk on the phone. I can perhaps understand why they might not be able to answer phones but to not have anyone to answer emails in 2023 is really bad business. I was on a cruise recently in Antarctica and could answer emails. I know Philly has gotten bad but really that bad?? BAD CUSTOMER SERVICE. That being said, their prices are good and they have a good selection.”

Helpful Report

Posted 1 year ago

“I would have rated this much higher had I not received an unsolicited request for a damned review.”

Helpful Report

Posted 1 year ago

“I have not received 3 orders. I ordered 13 items in December and I am missing three. They so far have sent two packages. Each time saying that everything was delivered but they weren't. I called and they said, "Oh, it's on backorder." Ok? So like... let me know then instead of giving me a receipt saying that I paid for everything and that everything was in the package but it wasn't. Super unorganized and unprofessional customer service. I will be calling soon about my three missing CDs.”

Helpful Report

Posted 1 year ago

“I recentlymade a 160.00 order and when I was selecting my items ..these items appeared available and I just received my order yesterday and out of 212 items ..all I received was seven items. This was sooo disappointing especially when you are awaiting your order and then to be shocked or saddened that this had happened without much of an explanation.”

Helpful Report

Posted 1 year ago

“The picture listed for the vinyl I purchased showed a signature on the vinyl cover, but the vinyl I received had no signature. Additionally, the website told me the vinyl would arrive 2-10 days after it shipped, but never gave me estimates for processing time, so I ended up waiting 9 days just for it to be shipped out. I was impressed with the amiability of the staff member Bernie when I called, and the vinyl seems to be in good condition, but wish I hadn’t had the hassle and they hadn’t set a false expectation with an incorrect image.”

Helpful Report

Posted 1 year ago

“I ordered online and only received 5 of 10 items, which is not the first time this has happened. It came without explanation as to why the items were not shipped. This is a poor way to operate a business for the paying consumers. Called customer service and was told items are out of stock, but website shows items are available. Go figure.”

Helpful Report

Posted 1 year ago

“Although I wasn’t expecting a perfect record the one I received has a punch through the sleeve. Not a deal breaker by any means but this one looked like it was done with a rusty spoon. Not sure if I’ll order from here again”

Helpful Report

Posted 1 year ago

“Mailed me someone else's order. They immediately e-mailed me a return label when I contacted them. We will have to wait and see how long it takes to get my correct order.”

Helpful Report

Posted 1 year ago

“I did not have the best experience with this website. I should've just stuck to Amazon. They had a special edition print of something I wanted "in stock." Turns out I ordered the item and then all of sudden, it wasn't in stock anymore. The whole reason I used this site was for this and it turned out to not happen. I won't be shopping here again sadly.”

Helpful Report

Posted 1 year ago

“Packaging is pretty poor, two of my records arrived with dented corners. One never arrived and I was later told it was out of stock AFTER I called about it. No email or text saying it won't be coming. Finally got a refund 6 days after everything was delivered, again no email or text letting me know.”

Helpful Report

Posted 1 year ago

“Ordered 2 items, one received.”

Helpful Report

Posted 1 year ago

“I received a disc that doesn’t play. I would like to exchange it for the same disc but one that works. I call them but they don’t respond. So I can’t give them a good rating”

Helpful Report

Posted 1 year ago

“They did not ship one of the movies I ordered. I ordered 3 movies, (2) old $4 movies (movies you would find in the $.99 bargain bin) and one $.99 on sale movie (that you would pay $5 for). They also charged $7 for shipping. However they only shipped 2 of the movies, the more expensive movies and still charged the same amount for Shipping. They did not notify me they were not shipping one of the movies, or the reason for not shipping it. On there website, it still shows they have 5 copies of the movie they did not ship “available.””

Helpful Report

Posted 1 year ago

“Not sure why I received what I did in the mail, but it wasn't what I ordered. No explanation enclosed in package.”

Helpful Report

Posted 1 year ago

“On the one hand, oldies stocked a product I was looking for at a very good price. However, I paid extra to get faster delivery and then my order took so long to process that it arrived after predicted arrival window.”

Helpful Report

Posted 1 year ago

Based on what you ordered and the method of shipment you selected, we estimated a delivery date on or prior to December 29th. According to USPS, it delivered on December 31st. We are sorry that we did not meet the projected delivery date for this order. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 1 year ago

“The movie was just fine but the cost and the wait to get it was not worth it”

Helpful Report

Posted 1 year ago

“1st time I used this service and received a incomplete item that was a Christmas gift for my brother revolts me”

Helpful Report

Posted 1 year ago

“Usually I’m very happy with my orders, and have been a repeat customer for a while. And any order with multiple items are packed in a box with adequate padding inside. This order all 5 CDs were squeezed into a plastic envelope with minimal built in padding. Amazingly only one of the three CDs in plastic clamshell cases got smashed(the other two cd sets came in cardboard boxes). Of course the one that broke was a 4-CD set with an unusual cd case. So because it was poorly shipped, I’ll get stuck paying shipping back…resulting in me having to deal with a post office right before Christmas and having the flu. Guess I’ll try Amazon and see if I can find a replacement case”

Helpful Report

Posted 1 year ago

“I ordered 101 Country Greats specifically for Faron Young's It's Four in the Morning, as shown on the CD table of contents. When I played the cut I got Hello Walls, not It's Four in the Morning. I paid 13.98 for a song I didn't get but was advertised. The rest of the order was fine, but I resent being mislead.”

Helpful Report

Posted 1 year ago

OLDIES.com is rated 4.7 based on 17,957 reviews