“Love onbuy, Ive bought a good few things of here and now and the service and quality of the items are really good. Free delivery and fast delivery. Thank you onbuy for being brilliant!! I HIGHLY RECOMMEND‼️”
“I was nervous to try this because I wasn't sure that the offer to supply was genuine, the price being much lower than elsewhere. The product I brought was not something that could be a cheap reproduction. I was more than delighted when I received these items in New condition. I will certainly be using this site again as a go to place to check out other items I intend to purchase.”
“Onbuy make me very happy because I ordered Rodney's or welding rods and they delivered and very crispy and very confidently to my door I'm very very happy and I would recommend this company again to other people any other review you can ask me a question on it as a steel fabricator”
“First time experience buying and ordering from OnBuy.com. Great service and product arrived was exactly as it was described. I do wish the delivery arrived earlier but it did state the time of delivery when I ordered it.”
“My order from OnBuy.com is very good service brilliant communication am pleased I came across this site would highly recommend to anyone would definitely use again thank you OnBuy.com for the wonderful service you provide.”
“First time purchase and I have nothing but praise for every step of the way from placing the order to receipt of the goods. I will not hesitate to use you again when the opportunity arrives.”
“Abysmal service. I ordered something from a seller and still haven't received it after over a week. According to their own estimates, it should have reached me by now. I have tried to cancel the order but, despite submitting a cancellation request and sending several messages, the seller won't respond, even after 48 hours. I am seriously concerned I will not get my money back.
And as for OnBuy themselves, they are next to useless. Firstly, they take ages to reply back to you. I contacted them about this issue and had to wait practically a whole day before they responded. It's ridiculous to keep a customer waiting like this. And, when they did respond, they didn't do anything useful. Just contacted the seller like I had done and the seller still didn't respond. When I complained using their chat service, they didn't seem interested and just tried to pass the buck on to Paypal to try and get my money back. So, secondly, despite the fact that the seller has used their site to conduct their transaction, OnBuy take no responsibility at all and even refuse to help you get your money back. At least, eBay has buyer protection and they will step in when something like this happens. There is no buyer protection at all on OnBuy it seems.
And, furthermore, when you follow their instructions on their website to raise a dispute with Paypal, you've got to have a Paypal account to be able to do it. So, without that, you've got no way of being able to get your money back. This is despite what OnBuy "reassures" you about on their website. OnBuy should be telling potential customers that it's best to have a Paypal account if you want to make a purchase. And when you complain to OnBuy about this, they don't want to know and just wash their hands of it all. They're absolute charlatans.
So, avoid like the plague. I strongly advise using a more reputable and helpful business instead.”
“Shopped around for a Air Fryer, OnBuy had the cheapest price for the model I was after. Delivery was fast, I would recommend them as I have used them several times without any problems.”
“We bought a £47 rug and were charged £33.98 delivery to the North of Scotland, crazy for a small 1.2M x 1.7M rug
Will not use this company again and will advise everybody to do the same.”
