“Pharmacy 4U have provided an exceptional service. In particular telephone contact to discuss and agree delivery of alternative blue product as pink sold out. They will be my go to pharmacy for future products.”
“I appreciate that it's not your fault but royal mail but I ordered from you in an emergency and you were the only one who said I would receive my goods by at least the Tuesday.
They arrived on the Thursday!! I then had received mine from my GP, very disappointed”
“Excellent service. The product I ordered is sold in bottles. I have ordered from other pharmacies previously and received broken bottles. When my parcel arrived, I was delighted to find that they were extremely well packed and the box they were in was an appropriate size so there was no chance that they could be rattling around.
I will definitely be ordering from this company again”
“Purchased an item. Completed all the details, selected my address from entering the postcode. Received an email from royal mail can't deliver incomplete address. It was complete when I placed my order. Got in touch with Pharmacy 4U. Response was it was my fault, oh there was 'cookies', accepted no responsibility, no apology. I requested a refund because they were going to charge me again for delivery, I'm still waiting for my refund. I wouldn't recommend this company, customer service appalling.”
Hi Sarah,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating delivery issues can be. When an order is placed, the address information entered by the customer is used exactly as provided during checkout. In some rare cases, technical issues such as cookie or browser errors can affect how this information is saved — which may have contributed to the incomplete address being passed to Royal Mail.
That said, we're sorry if our response came across as unhelpful. Our aim is always to resolve issues fairly, and we do regret if you felt this wasn’t the case. If you've requested a refund and it's still outstanding, please rest assured this will be processed promptly. If you could kindly contact our support team again with your order number, we’ll make sure it’s actioned without further delay.
We appreciate you bringing this to our attention and will use it to improve our service going forward.
“I ordered a lotion and it game with the lotion open and had gotten all inside the box packaging and when I tried to get a return the website kept logging me out additionally the time restrictions on returns made it more difficult with this. This exprience was upsetting and made me hesitant to order again in the future”
Dear Anonymous,
Thank you for your feedback, and we're truly sorry to hear about your experience.
Receiving a product in that condition is not acceptable, and we understand how frustrating it must have been — especially when facing issues with the return process. We’re currently reviewing our website’s login and return features to ensure smoother access and a better overall experience.
While our returns policy does have time restrictions to help us process claims efficiently, we always aim to be fair and supportive where genuine issues arise. We would be happy to look into this for you — please reach out to our customer service team with your order details, and we’ll do our best to make it right.
We value your feedback, and hope to have the chance to restore your trust in us.
“Delivery was prompt. I ordered two of the same item. First item was correct, but second item which should have been the same as first was a different product.”
“My order was delivered within 4 days and arrived safely by post. The items were breakable but were secured in cardboard and placed in a cardboard box. No chance of an accident! Post Office emailed about delivery times. Great shopping.”
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