“the hotel was closed on arrival and although they put us up in another hotel that had no electric for one day, smelt of sewerage for three evenings the restaurant was shut for two days water on and of for three day when I contacted on the beach after the so called holiday they offered me five percent on another holiday with them this was not good enough this holiday cost us a lot of Money for the hotel not b open is disgraceful would not book or recommend on the beach to anyone we should have had are money back not been offered five percent of another holiday with a company that let us down .....”
“I bought the holiday after the Thomas Cook bankruptcy. ONB charged me £500 for the deposit and then decided to call me 5PM to inform that the holiday would cost extra £480 (on top of the total price). They did not allow me to make the payment next day so I cancelled the holiday with them. Its been a week ago. So far no refund, no explanation and no possibility to buy another holiday somewhere else.
BUNCH OF THIEVES.”
“OnTheBeach are the worst company I have unfortunately ever has the misfortune to deal with. Practices are unethical and they operate with zero customer care. I wish I had never booked with them and recommend everyone avoids.
At the time of writing I have had no response to my complaint; the ethics and customer contempt appear to go right to the top of the organisation.
Thomas Cook customers - I guess you are going through enough stress at the moment - make sure you don’t jump out of the frying pan into the OnTheBeach fire!”
“Booked for Tenerife in January this year which included a Thomas cook flight, to celebrate my husband's birthday and 30th wedding anniversary. Instead of offering alternative flight, they completely cancelled the holiday.I trued contacting them but to no avail, inly to discover they had put the holiday back up on their sight for DOUBLE what we paid. I will never use them again. I hope all holiday companies doing this loose future custom because they can't be trusted.”
“Well for starters they lied. My friend booked last October for Hotel Sandos Monaco— we wanted the 25% off offer for Spa Treatments- However when we arrived at Hotel , we were informed that we do not have the offer- it’s now called Wellness Package which at no time in 11 months were we informed!!!! On The Beach said we’d been upgraded to Deluxe room( not true!) all rooms are the same!!! My friend had a medical emergency and hey!- On The Beach profess to have emergency in resort telephone number!- Good luck with that one!- unable to get through!!!!! Were told by On The Beach they have rep- no they don’t- not even a file with information! We e-mailed time and time again but then found On The Beach had written “ Case Closed” So Pelletier ABTOL it is And Ombudsman. Book with this third party at your peril- I will never book on line again- travel agents— I can’t be bothered posting all the in- depth issues we had but I think you get the picture?!”
“Thought I'd give these a go as cheaper,never again ended up costing us more not clear on baggage which ended costing a fortune for extra luggage at airport,in the very very small print u have to pay an admin fee of £5 for every payment,beware of this company and really check the small print definitely won't use again”
“We paid for a package holiday which included return transfers to our hotel. After a 10 hour flight to Cancun we discovered that our transport had been cancelled and we were left stranded at the airport. With fear and a language barrier it was a difficult time. The office for on the beach was closed as we arrived at 10pm uk time. We had no choice but to pay an extortionate amount of fares to get us to our hotel. This left us concerned about what else could go wrong with our booking. Obviously this warranted a complaint to On the beach. Which added insult to injury as they didn't have the decency to refund us for our taxi fare let alone uphold our complaint for compensation for the distress caused. We are so disappointed.”
“I strongly advise nobody book a holiday with this thieving, lying company! I have spent almost a week and about 5 hours on the phone trying to get a deposit back for a holiday that was never available in the first place (after being assured that it was) As soon as I paid my deposit they told me it was never available. They have told me lie after lie, and to add insult to injury have still not refunded me the full amount I have paid them!
I strongly advise everyone to NOT USE THIS COMPANY”
“the holiday was fine but the transfer bus back failed to turn up, told to get taxi would be refunded on return. Numerous emails to customer service but after 5 weeks still no refund!”
“AVOID Appalling customer service, website unusable to get boarding passes so got charged £110.00 at the airport to board and we were not the only ones, there was baggage issue so we had to book another bag at the airport. On the return home we could not access the website due to website issues, we again were not the only ones, On The Beach team advised us we needed to book another bag on the way home, their info was wrong..., but they don't care !!! So we had paid for 2 bags out and got told to buy another on the way home so we paid £24 for a 3rd bag that was not needed all because of bad advice from On The Beach Team , we book 3 holidays a year and have never ad this issue, if you book with this appalling company be prepared for the holiday to cost way more, ours cost an extra £134.00 the lady next to me had paid an extra £250.00. The worst company ever”
“On the Beach.com just phoned me to let me know that the holiday that we booked and paid for in full was no longer available. The family are in bits.They are a 3rd party booking agent who sell holidays that they don't actually have. Once you've paid your fee, behind the scenes they then try and book it for you and if they fail (and they often do) you get your holiday cancelled. What a horrible set of people.”
“Unacceptable behaviour by On The Beach who have kept the refund from the hotel but not passed back to me after I left the hotel as was a disgrace.
Calls recorded and when I asked for the taxi refund to go to another hotel have been blanked.
Shall have no alternative but to take the matter to ABTA and Small Claims Court.
Shall NEVER use this company again.
Utter disgrace as they are quids in as they got the refund from the hotel.”
“Stay away, people!
We've booked a holiday way in advance, and we had to cancel for work related reasons. Still, we had to pay hundreds of pounds unused airport transfers, even if we've cancelled 6 months in advance!!
Disgusting company - taking advantage of any situation!”
“I have used on the beach many times previously, but we weren’t happy with the holiday we have just returned from......I have written to them with no response at all, nor a retuned phone call as promised while we were abroad. Very poor customer service”
“Beware everyone that books through On the Beach. They are registered with ABTA, however when you get miss sold a holiday through false advertising, you get no response from these cowboys. And to top it off they then use a third party to supply your apartment. The trouble then comes when you find out the third party is not even covered by ABTA regulations. A total con and an absolute disgrace these people can get away from their responsibilities. Check all paperwork and ensure you are fully covered. Don't waste your hard earned cash on these incompetent fraudsters.”
“Started off great but as time went bye they failed to comunicate. Seemed once they got the full payment they didnt want to know. Family was left stranded in resort after failing to be picked up by transfer operator and had to take taxi at our cost. Transfer company wont reply and last email to On the beach was read and closed without any reply from them. Disgraceful attitude, rubbish customer service and they should be inverstigated.”
“If there was a very very poor rating it would be to good for this awful company. I am owed over £450 for a holiday THEY cancelled in November 2015. They originally advised 28 days but 3 months later still no money back and claiming it will be another 28 days minimum. They will take no responsibility what so ever and are blaming Easyjet for the problem saying they have not refunded them so they will not refund me !! Does this not tell you something about the company and maybe its financial status, do you really want to entrust your money to a company like this. Terrible company should never be trading.
Avoid at all costs.”
