“Awful company. I have used this company before and believed them to be trustworthy. Now comes Covid and they are treating customers so badly. We only booked accommodation, I do understand a package holiday is better protected, but as our hotel is CLOSED and we all know they won’t have paid yet, we are due a refund! They are not interested and tell us to use our insurance. Why should we, when they are the ones who cannot fulfill the booking that was paid to them! Remember the companies that let us down!”
“Can only comment on my experience obviously. Went last year with a group, my friend did booking. Enjoyed the hol so booked myself, first time ever booking on line, all went smoothly and great hol. Our hol this year was cancelled due to covid. We were sent several emails prior asking if we wanted to cancel or wait. We choose to wait. Was bit worried as unable to contact OTB, however they sent emails asking for patience and I finally received full refund day after travel date. We had paid balance on full at point of booking. My advice would be read everything before you click, its cheaper to book flight extras direct with flight company as
OTB add admin cost. Be careful to check price before clicking and check small print, be aware they do add a small admin fee. I still found them cheaper than a travel agent on high Street. As example of flight extras we paid priority and guaranteed seating for £60 total for two but through Ryanair direct. I'm light packer so happy with 10kg cabin bag”
“TAKE THAT STAR AWAY!!!
AVOID AVOID!!!!!!!!
Have been trying to contact them through e-mail, phone & messaging for nearly 2 months & have not received one reply! They cancelled my sons holiday & e-mailed him stating that on his request the holiday was confirmed cancelled, charging £320 for the privilege!! They are thieves!!! Read the Trustpilot reviews!!!
STAY CLEAR!!! This company needs to be investigated! Customer service is non existent!!”
“Have used this company for several years without a problem.couldnt make March 2020 holiday due to Norovirus.this happened before all the covid 19 lockdown.despite repeated request for relevant paperwork,which can be done via email,so I can complete my travel insurance claim,and their promise that I would receive it within 56 days,yes 56 days,I still haven’t received it and we are out over £2300 pounds.they just don’t care and I will,NEVER use or recommend them again.absolutely disgusted.”
“I booked a holiday for Easter Sunday to go to turkey I did not cancelled it and they write me an email to say I cancelled 🤐🤐🙄🙄🤬
I have been trying to get in contact with someone and there phone lines are on a automatic system!!
Long story shot I paid £1090 got my family Snd was told by email I’m only getting £3 refund!!! I am fuming with these people!!! I work hard I need my money back!!! Someone advise this!!!!
I will never book with them again!!’ 🙄🙄😶😶”
“We booked to go to Cyprus at the end of March making one payment of £313.18 at the end of Feb - we were due to pay final instalment on the 17th March, we received an email from them on the 13th saying that the holiday was cancelled due to Covid19 - we asked if we would get a full refund and they said yes. After several more messages we got a refund of £2 - I thought this was a mistake so contacted them and asked why- they replied stating that we had not paid the full amount we would not get back what we paid out initially- but they cancelled due to virus that kills people- no one could have predicted this happening why should we be penalized for this - its disgusting what is happening, it's our money not theirs - I've been in touch with ABTA.”
“My daughter cancelled her holiday due to covid19 they have only given her a partial refund. And still took another £200 from her bank. Even after she cancelled it. She saved hard to have this holiday. Some thing has to be done about this rip off company. THE WORST COMPANY EVER
👉👉👉👉AVOID👈👈👈👈”
“Don't use trying to cancel holiday or change date not even paid off holiday only paid first installment of 120 and they are trying to tell me if i cancel I have to pay 600+ for flights and now being told to ring Ryanair to change flights why would we change flights when we don't even have a date this company are rubbish and I can't cancel so I will be ringing bank to put a payment stop on this company I refuse to pay for something I am not receiving and I am giving them 6 months notice to cancel absolute joke”
“Unbelievable rip off merchants they are profiting from people’s cancelled holidays and the covid-19 pandemic by taking admin fees of £100 off people to get you your own refund back to covid outbreak, and then only giving you a credit note when all other companies such as jet 2 and TUI are giving full refunds steer clear of these rip off con merchants will never use these again.”
“Remember the days when you could ring OTB and speak to a human, when I tried to get through to cancel an up coming payment and also the holiday due to illness the auto reply said they were busy and to send a message to be then told they would reply in 48 hours meaning the payment would go through before contact. So I cancelled through there website and they added the payment plus £30 per person for cancellation charges. They used to be good but are now a load of sharks and only interested in new bookings. The only sell second hand holidays anyway so you are better booking direct with an airline or a well known Greek operator who provide fab service.”
“Feel as though, I would like to respond, by a comment being said, reviews are all lies 😲 my experience of booking a holiday through OTB is 100 %. Do not understand, how and why, it was said my booking was going to be £185. more, and disabled friend ended up paying £62. More, yet same holiday, same dates, flights were showing up cheaper, and this was whilst I was on the phone to somesome. I asked, why this was, and it could not be explained.”
“I was charged £174.79 for a Ryan Air flight that actually cost £137.79 when I checked in ? Beware the scams and absolute nonsense charges by them - book with someone transparent as they lie and overcharge, then don’t reply!”
“Booked holiday with disabled friend, at same time via website, friend got phonecall next day, saying price had gone up by £62.00, checked my booking, OTB, had booked a flight for me for 2days before the dates I booked, was not contacted about this. Cost over £30 in phonecalls, to be told nothing can be done, as holiday was all booked. Eventually got a response via messenger, to be told if i wanted date, i had booked, it was going to cost an extra £184. I totally disagreed with this cost, as this was not my fault, ended up paying and extra £85, felt I had no option to pay the extra, as friends booking had all gone through, as friend would be charged a huge fee to cancel her holiday. Would never ever use this company again, toral rip off.”
“I booked a holiday with this company only for them to increase the price within 2hrs. After booking, I got an email that the holiday booking was taken and in Pending state. Two hrs later I got a telephone call; they said the hotel price had gone up so I had top pay more if I wanted to go ahead. I refused and the holiday was cancelled. Never again this company!
btw they aslo have a hidden charge of 4.95 GBP for each payment you make to them - they call it transaction fee.”
“Never normally write reviews but on the beach are pure dog sh*te company quote you a price you pay deposit then the contact you saying the price has gone up I wish no stars where available
You have decent holiday company like Thomas cook going out of business when
On the beach
Runs there business like reggie and Ronnie
The old fashion bait and switch technique
S.o.b
Give you low price the bait and then try switch
I cancelled costing me a cancellation fee
But I would rather pay that than deal with these scumbags”
“If I could give these zero stars I would.
If you want to book a family holiday then book through a reputable agent. There are hidden costs everywhere. Not only do they offer a far cheaper price on their website than you actually get offered, the flights booked for you are the lowest possible options Avaible meaning if you want to add extras such as pre-booked seats, baggage, priority boarding you have to do it through their website and they massively inflate prices. Some examples. Ryan air flight – If you want to add a 10KG bag £120PP. Pre booked seats £55 PP. These prices are not what Ryan air charge. They also charge Admin fees for everything you do. So, on top of the extortionate prices above they also add £30 admin fee? Also, if you want to contact them you have to call them and you WILL be put on hold for at least 30 mins, charged at 13p per minute (roughly £4). Daylight robbery”
“every review is false! you book a holiday make sure you can go ! also make sure names are correct! if not ring hotel and emirates etc correctly to by pass fee from otb , people just moaning for making incorrect financial decisions when they should of though of the cost!”
