Openreach Reviews

Name: Openreach
Rating: 1.72

1.7 Rating 300 Reviews

17 %

of reviewers recommend Openreach

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Metrics

1.7

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	22.75 minutes

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an ongoing issue with my Sky Broadband and Steve was the second BT open reach engineer to visit me in Uxbridge and resolved the issue swiftly and was exceptionally helpful and friendly. My line had a fault and after testing in my property and outside the fault was immediately fixed! I was 9 days without wifi thankfully Steve sorted it all out! Thank you for resolving the issue so quickly and being so helpful! Credit to BT for having such wonderful engineers!”

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Posted 2 years ago

“I had a phoneline cut through accidentally during plastering work. They came next day and fixed it in about forty minutes. The only thing I'd say was I didn't no they were arriving so I almost missed them as I was going out. Excellent service overall.”

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Posted 2 years ago

“Outstanding service today a engineer was here four hours he checked everything called a college to go up the pole for safety resolved the issue I had with broadband . Five star plus service Well done and Thankyou bt open reach and the lady who helped me on chat before getting enginner was so helpful five stars to Thankyou”

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Posted 2 years ago

“I want to praise my open reach engineer colin for such a brilliant service so polite and genuine really helpful 11/10 customer service ! -”

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Posted 3 years ago

“My phone line and internet went down Tuesday I was told it would be Thursday A guy came not from openreach and said it was outside so would contact openreach I saw an openreach guy outside my flat and went downstairs he was fixing another flat but came up to look at mine And said it was outside and he would ask for a visit Friday I was out all day and when I returned I had a card left from the same openreach guy called graham And he had seen my job was now on the system so he took it And fixed it, but also left a very kind note explaining that he had taken the job this was worthing West Sussex and graham Went out of his way to help get my system back”

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Posted 3 years ago

“I gave Louis and Dan top rating. Did a great job, were polite, ultimate professionals. They deserve recognition.”

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Posted 3 years ago

“My hubby came home on Monday night to tell me that the phone cable had snapped from the telegraph pole on the opposite side of the road and was lying in our garden. Well that was the internet down too - not happy. I called Open Reach and a lovely young lady came out to see what she could do. Well because of the busy road we are on it would be Sunday morning before it could be fixed as she would need another person to help her and to watch the road for her. I explained that I need the internet for peters work and also my CPAP machine is connected up to the hospital. She got onto her control team and arranged that she would come out at 5AM this morning and get it done when the road was quiet. Well guess what happened!!!! SHE TURNED UP AT 5AM WITH A COLLEAGUE AND PROMPTLY GAVE US BACK OUR INTERNET . Now that’s what I call customer service -what a girl. Thank you OPENREACH XXXXXXXXXX”

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Posted 4 years ago

“An openreach engineer came to set up my fibre plus, he had to drill, cut branches, get up on ladders, been nice to people, well I really applaude them. Nice and felt appreciated”

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Posted 4 years ago

“I would like to say that we had fantastic service from your engineer, Jon from Malvern. He was professional, enthusiastic and extremely helpful, I would not hesitate to recommend him”

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Posted 4 years ago

Openreach is rated 1.7 based on 300 reviews