Openreach Reviews

Name: Openreach
Rating: 1.72

1.7 Rating 300 Reviews

17 %

of reviewers recommend Openreach

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1.7

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	22.75 minutes

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sky broadband was awful. Your engineer, Jerome, was superb. I live in Chadwell Heath, RM64SL and would like my thanks passed onto him. He found so many faults in the wiring in the house and also faults outside in the network. He worked tirelessly for hours and insisted he would fix the problem. He did, and my broadband went fron 15 MBPS to 69 MBPS. I wanted to give him £20 as a genuine thankyou which he refused but thanked me for the offer. He really is a gentleman and rare to find such ethical behaviour these days. Thanks Jerome.”

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Posted 1 year ago

“Ee let me down, the people to save me were Openreach So as not to bore, took 2 months via EE to get broadband. Finally, Openreach did everything they could (not contractor M J QUINN) to help. Shout out to engineer Zac, Matthew and Craig who went above & beyond particularly Craig who owned the problem from start to finish. Thanks so much for saving me from massive stress”

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Posted 1 year ago

“The company was very helpful, they also called me 3 or 4 times regarding my internet connection, asking if everything was in order. I would like to thank them very much and wish them good luck.”

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Posted 1 year ago

“An elderly parent living alone with medical issues depends on a working landline for their lifeline alarm to work. The line failed, was reported via the phone link and a message reported that it would be fixed one week hence. When I questioned it and explained the situation, the matter was raised to priority as a welfare concern, and the line was fixed in less than 24 hours. The engineer was very pleasant and checked thoroughly that everything was working. Special thanks to Jyoti whose help on the telephone, and whose understanding, empathetic approach and a thorough approach to getting the situation resolved, has prevented the family from having another six days of worry, and has saved a person in their nineties from being afraid in case of any eventualities. Thank you so much.”

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Posted 1 year ago

“Today, by chance, I engaged in conversation with two Openreach engineers, Musa Huseyin & Jack Tracey outside my house. I explained that I had been waiting through TalkTalk for full fibre for 6 months! Talktalk had kept me fully informed. We realised that all the wiring was in place in my house. The engineers asked if they could test the system in my house. I agreed. Both engineers were extremely courteous, professional and were keen to ensure the system was working. I was delighted with the outcome. Musa and Jack are an asset to the company.”

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Posted 1 year ago

“F5antastic service efficient polite phoned ahead because they had to attach the fibre optic on a large pole we have engineers then a 3rd arrived to make sure everything was OK well done openreach!”

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Posted 1 year ago

“VAN KWOFIE best engineer at open reach fixed problem many before could not Thankyou”

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Posted 1 year ago

“Steve the Engineer solved and fixed the problem in under an hour. Excellent service in Dunstable”

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Posted 1 year ago

“I know there are a lot of people who have had issues with Open Reach and we did wait 4 days for an engineers, but the team sent were fantastic. Two engineers check all cables to the cabinet, then fault found from the pole to the house, replacing a defective cable to the house. 1.5 days of good effort, both exceptionally polite and professional. Finally they had it working but were still committed to getting up the best connectivity, so they continued tuning and test to give use the service available. So 10/10 for those engineers, great work, thank you so much.”

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Posted 1 year ago

“Just had full fibre installed by a very pleasant young man from Carrickfergus called Darryl. Nothing seemed to phase him and he helped me set up my video doorbell. 5 stars”

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Posted 1 year ago

“We have recently had fibre broad band installed in our property by Openreach through TalkTalk. The OpenReach technician, Jonathan, arrived at the time promised and ascertained where we required it to terminate in the house. He was polite. well informed and carried out the work quietly and cleanly. At the end of the installation, he made certain that all our equipment was connected satisfactorily and even connected some himself. The quality of any company depends upon their employees and in view of all of the adverse reviews of Openreach maybe we were lucky to have technician Jonathan do the work for us.”

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Posted 1 year ago

“The overall experience from open reach has been abysmal given that I was supposed to be on full fibre 28 September. 21december after 9 th didifferent engineer visits I finally have full fibre to my home. Don’t get excited ……. It isn’t working and apparantly I need an N11 engineers visit which has just been booked for 16 January 2024. Fantastic…… NOT….. that is 110 days later than service was supposed to be on. OK rant over…… good bit is that my engineer who attended was from Kelly communications.. He was the epitome of quality….. polite & friendly….. very professional in every way…. An ambassador for openreach. So every cloud has a silver lining”

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Posted 1 year ago

“The young man who came to fit our broadband was outstanding. Connor Kemp was a credit to your company he was so professional he made a really neat job very knowledgeable and friendly. I would highly recommend x”

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Posted 1 year ago

“The open reach engineer Robert Hampton went more than that extra mile we all hear about! He was extremely efficient, knowledgeable and helpful well beyond his remit! Absolutely nothing was too much trouble. Very courteous and considerate. In fact he called, out the blue, to make sure everything he had installed some days ago were working? They do! Now that’s my honest experience !”

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Posted 1 year ago

“Just like to say a huge thank you to Lewis for installing my parents broadband today, he was very polite and friendly and made it look easy, definite 10/10 !!!”

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Posted 1 year ago

“Pleasant courteous and did a really good job would not leave untill problem was sorted and it wasn’t easy so thank you to Colin who came to Horsham Saturday 12 -8-23 @8.00am Roffey”

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Posted 2 years ago

“My engineer, Peter Chard, called out to us this morning at 8.30 am - first class service, helpful and contacted me 3 times to keep me updated - cannot recommend his expertise enough. Thank you Nikki B”

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Posted 2 years ago

“The engineer arrived less than 24 hours after being called out. He was very helpful and found the fault and repaired it quickly. Thank you . Albert Mott.”

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Posted 2 years ago

“I was very happy with the service I received. Amend was courteous, efficient, and very quick. He should have had his hi-viz jacket washed, though!”

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Posted 2 years ago

“Engineer Sean sorted BT broadband problems today, no fuss, friendly and informative”

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Posted 2 years ago

Openreach is rated 1.7 based on 300 reviews