Openreach Reviews

Name: Openreach
Rating: 1.71

1.7 Rating 286 Reviews

17 %

of reviewers recommend Openreach

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1.7

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	22.75 minutes

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An elderly parent living alone with medical issues depends on a working landline for their lifeline alarm to work. The line failed, was reported via the phone link and a message reported that it would be fixed one week hence. When I questioned it and explained the situation, the matter was raised to priority as a welfare concern, and the line was fixed in less than 24 hours. The engineer was very pleasant and checked thoroughly that everything was working. Special thanks to Jyoti whose help on the telephone, and whose understanding, empathetic approach and a thorough approach to getting the situation resolved, has prevented the family from having another six days of worry, and has saved a person in their nineties from being afraid in case of any eventualities. Thank you so much.”

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Posted 1 year ago

“Today, by chance, I engaged in conversation with two Openreach engineers, Musa Huseyin & Jack Tracey outside my house. I explained that I had been waiting through TalkTalk for full fibre for 6 months! Talktalk had kept me fully informed. We realised that all the wiring was in place in my house. The engineers asked if they could test the system in my house. I agreed. Both engineers were extremely courteous, professional and were keen to ensure the system was working. I was delighted with the outcome. Musa and Jack are an asset to the company.”

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Posted 1 year ago

“F5antastic service efficient polite phoned ahead because they had to attach the fibre optic on a large pole we have engineers then a 3rd arrived to make sure everything was OK well done openreach!”

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Posted 1 year ago

“VAN KWOFIE best engineer at open reach fixed problem many before could not Thankyou”

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Posted 1 year ago

“Steve the Engineer solved and fixed the problem in under an hour. Excellent service in Dunstable”

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Posted 1 year ago

“I know there are a lot of people who have had issues with Open Reach and we did wait 4 days for an engineers, but the team sent were fantastic. Two engineers check all cables to the cabinet, then fault found from the pole to the house, replacing a defective cable to the house. 1.5 days of good effort, both exceptionally polite and professional. Finally they had it working but were still committed to getting up the best connectivity, so they continued tuning and test to give use the service available. So 10/10 for those engineers, great work, thank you so much.”

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Posted 1 year ago

“Just had full fibre installed by a very pleasant young man from Carrickfergus called Darryl. Nothing seemed to phase him and he helped me set up my video doorbell. 5 stars”

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Posted 1 year ago

“We have recently had fibre broad band installed in our property by Openreach through TalkTalk. The OpenReach technician, Jonathan, arrived at the time promised and ascertained where we required it to terminate in the house. He was polite. well informed and carried out the work quietly and cleanly. At the end of the installation, he made certain that all our equipment was connected satisfactorily and even connected some himself. The quality of any company depends upon their employees and in view of all of the adverse reviews of Openreach maybe we were lucky to have technician Jonathan do the work for us.”

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Posted 1 year ago

“The overall experience from open reach has been abysmal given that I was supposed to be on full fibre 28 September. 21december after 9 th didifferent engineer visits I finally have full fibre to my home. Don’t get excited ……. It isn’t working and apparantly I need an N11 engineers visit which has just been booked for 16 January 2024. Fantastic…… NOT….. that is 110 days later than service was supposed to be on. OK rant over…… good bit is that my engineer who attended was from Kelly communications.. He was the epitome of quality….. polite & friendly….. very professional in every way…. An ambassador for openreach. So every cloud has a silver lining”

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Posted 1 year ago

“The young man who came to fit our broadband was outstanding. Connor Kemp was a credit to your company he was so professional he made a really neat job very knowledgeable and friendly. I would highly recommend x”

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Posted 1 year ago

“The open reach engineer Robert Hampton went more than that extra mile we all hear about! He was extremely efficient, knowledgeable and helpful well beyond his remit! Absolutely nothing was too much trouble. Very courteous and considerate. In fact he called, out the blue, to make sure everything he had installed some days ago were working? They do! Now that’s my honest experience !”

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Posted 1 year ago

“Just like to say a huge thank you to Lewis for installing my parents broadband today, he was very polite and friendly and made it look easy, definite 10/10 !!!”

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Posted 1 year ago

“Pleasant courteous and did a really good job would not leave untill problem was sorted and it wasn’t easy so thank you to Colin who came to Horsham Saturday 12 -8-23 @8.00am Roffey”

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Posted 1 year ago

“My engineer, Peter Chard, called out to us this morning at 8.30 am - first class service, helpful and contacted me 3 times to keep me updated - cannot recommend his expertise enough. Thank you Nikki B”

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Posted 2 years ago

“The engineer arrived less than 24 hours after being called out. He was very helpful and found the fault and repaired it quickly. Thank you . Albert Mott.”

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Posted 2 years ago

“I was very happy with the service I received. Amend was courteous, efficient, and very quick. He should have had his hi-viz jacket washed, though!”

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Posted 2 years ago

“Engineer Sean sorted BT broadband problems today, no fuss, friendly and informative”

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Posted 2 years ago

“I had an ongoing issue with my Sky Broadband and Steve was the second BT open reach engineer to visit me in Uxbridge and resolved the issue swiftly and was exceptionally helpful and friendly. My line had a fault and after testing in my property and outside the fault was immediately fixed! I was 9 days without wifi thankfully Steve sorted it all out! Thank you for resolving the issue so quickly and being so helpful! Credit to BT for having such wonderful engineers!”

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Posted 2 years ago

“I had a phoneline cut through accidentally during plastering work. They came next day and fixed it in about forty minutes. The only thing I'd say was I didn't no they were arriving so I almost missed them as I was going out. Excellent service overall.”

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Posted 2 years ago

“Outstanding service today a engineer was here four hours he checked everything called a college to go up the pole for safety resolved the issue I had with broadband . Five star plus service Well done and Thankyou bt open reach and the lady who helped me on chat before getting enginner was so helpful five stars to Thankyou”

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Posted 2 years ago

Openreach is rated 1.7 based on 286 reviews