Openreach Reviews

Name: Openreach
Rating: 1.73

1.7 Rating 312 Reviews

18 %

of reviewers recommend Openreach

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1.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Open reach... Where do I start we are a business and booked moving broadband and phone in January and was told "oh you are in what we call gold property" meaning it's a real easy install.. arranged day 4th march sub contractor from MJ Quinn turns up 5 hours late looks at outside of building which is all one grd floor level " can't do that mate haven't got the right tools " and just drove off saying nothing more..the engineer looked like he had just got out of bed and was jist not interested ... I complain to our provider BT because you can't talk to Open reach ...I get a choice of choose my days 6th 7th 8th that's good i think... But oh no on the 6th get a txt canceling all and an agent will phone me shortly... That's 3 days ago nothing cal after call no one can tell me what is happening..open reach have the monopoly so just do what they want which is nothing...they should be called "Open don't reach" useless..”

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Posted 1 year ago

“Engineer turned up after 3 week wait without broadband to install full fibre. Once he completed job there was no internet coming from router, engineer says there was a fault with outside line but will definitely be working tomorrow as they will be working on the issue overnight. 7 days later still no Broadband, keep calling my new supplier (Plusnet) but keep getting same answer- we are waiting on a response from our supplier to complete the job. No idea why engineer couldn’t complete the job when he was here installing full fibre- so frustrating.”

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Posted 1 year ago

“Engineer damaged property. Now I am having to do all the work to find someone to repair the damage. They might give me the costs. Who knows.”

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Posted 1 year ago

“Always turn up with three vans - 2 crews sitting in the van . Who coordinates their work schedule, it’s crazy !!!”

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Posted 1 year ago

“Open reach failed to attend 8 consecutive appointments, had the audacity each time to attempt to charge us £140 for cancelling!!! I think I’m now at around 15 hours worth of phone calls. 6 months down the line and still no further on. The stress and time spent on this has been crippling to the business not to mention our mental state. Never in 40 years of running a business have we dealt with such an incompetent company.”

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Posted 1 year ago

“Can not speak to anyone”

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Posted 1 year ago

“I am ill, and nearly 80 years old, I live alone and need regular hospital care. I had to change to NOW BASICS because my previous provider would not accept it. It was arranged to change the contract on 18 January 2024 but my landline has not worked since that date. Openreach is said to be the problem but no explanation is given, just repeated, meaningless e-mails promising date after date which is then just ignored. Shameful. This locality has long had poor reception for mobile phones and the reception is poor and unreliable.”

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Posted 1 year ago

“I switched from BT to Vodafone due to Openreach's poor WiFi setup. Openreach visited 4 times without success, but Vodafone, connected to a different setup company, fixed it in just one visit.”

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Posted 1 year ago

“Absolutely disgusting conduct, uneducated chat people, no reply to complaint email regarding trespassing and spraying my property with no consent mission impossible style by 2 females, no note through the door to inform me of works, I am not even their customer, this is work for a neighbour, 3 emails, 2 lots of engineers out on the property and still no correspondence. I repeat the questions in my email. WHY HAVE I NOT HAD ANY CORRESPONDENCE THROUGH MY DOOR EXPLAINING WHAT IS NEEDED TO BE DONE AND TO OBTAIN PERMISSION. WHY DO YOU THINK THIS IS ACCEPTABLE BEHAVIOUR. WHAT ARE YOU GOING TO DO TO AMEND YOUR WORKING PROTOCOLS TO RECTIFY THIS BEHAVIOUR GOING FORWARD.”

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Posted 1 year ago

“Driving on the M62 today near Elland Road Leeds at 11:48 and a sign written Openreach Vauxhall Movano van (Reg number DL23 TXC) that was entering onto the motorway via the slip road gave me some road rage because I didn't move into the outside motorway lane to let him enter onto the motorway via his rules. The rules state that the road user entering the motorway via a slip road should adjust their speed and position to suit the motorway traffic when entering as per the following - Joining the motorway (259) Joining the motorway. When you join the motorway you will normally approach it from a road on the left (a slip road) or from an adjoining motorway. You should give priority to traffic already on the motorway check the traffic on the motorway and match your speed to fit safely into the traffic flow in the left-hand lane not cross solid white lines that separate lanes or use the hard shoulder stay on the slip road if it continues as an extra lane on the motorway, remain in the left-hand lane long enough to adjust to the speed of traffic before considering overtaking -After blowing his horn at me he then started to gesticulate at the side of me has he passed inferring that I was a Wan*er. I tried to contact someone at Openreach to complain but that would appear impossible. Will probably have to put the dashcam video on YouTube.”

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Posted 1 year ago

“We have openreach persons on our land and they will not give us contact number for management until they finish doing the work. They are doing work that they said they would NOT be doing! This is very stressful and upsetting. I would rather not give them any stars but the men doing the work are just doing their job!!”

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Posted 1 year ago

“got new fibre cable installed by open reach through Vodafone and the engineer installed the cable across our bedroom window which we cant open now because of the obstruction, open reach are probably the worst company I have ever dealt with, weeks after install complaint raised with vodafone and open reach and we have still had no contact with how this issue will be resolved just keep getting run around from call centres around the world”

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Posted 1 year ago

“They rearranged my appointment 5times for fibre installation, no messages nothing”

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Posted 1 year ago

“When the job isn’t straight forward, the engineers can bounce the job off to each other for months without anything be holding them accountable.”

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Posted 1 year ago

“Been waiting for six weeks for a replacement pole to be fitted keep getting told waiting for delivery for it so still waiting beyond a joke”

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Posted 1 year ago

“I moved house on mid October. The Openreach Engineer called to install box outside my house. The Engineer then called to do the necessary work inside my property. He found he could not get a connection because there was a problem with the box that Openreach had installed. I have been waiting for 7 weeks to have this fault corrected. I have called Sky numerous times only to be told that they are monitoring the situation. They have done nothing to bring this to a conclusion. Absolutely disgraceful service. if I could give them a minus rating, I would.”

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Posted 2 years ago

“We a raised the complain about engineer behaviour and work he carried out. By email they keep saying "we passed it to manager to deal with this matter" now 3 times. Trying to contact them for about 8 weeks. No response or any progress ,very unreliable company by look of it.”

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Posted 2 years ago

“Openreach came to fit fibre to our house and had to rebook as we had a flat roof at the front of the property. They came again fitted the outer line to the house ready for the engineer to come to fit the internal equipment. The internal equipment booking day came and our engineer 8am - 1pm arrived around 5.30 but did get everything fitted and was fine. He left saying it would be live overnight. Anyway 36 hours later and 4/5 phonecalls to Utility warehouse and openreach and the engineer himself leaves us with openreach saying our file just shows problem with fitting due to flat roof not complete. The fact I have a fully installed router with flashing lights all green other than 1 red internet light tells me they are wrong and only need to make the line live. Despite spelling this out again and again we are told we have to wait another 8 days for an engineer to finish the job. Which will be a waste of his time as the job is done but openreach system has just not been updated correctly. I cannot believe that there is not a simple fix to this situation that could be achieved by a call to the engineer who completed the job in the first place with a reference to our address. Quite simply poor quality service.”

Openreach 1 star review on 22nd November 2023

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Posted 2 years ago

“Third time engineer has failed to attend. Claimed they had requested a PTW they never emailed or posted one for two months finally received one six days ago returned it within an hour and then they cancelled the visit without informing me or my internet company. I tried for two months to tell then they had to dig a trench to put the bloody cable in 🤦‍♂️”

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Posted 2 years ago

“Was supposed to turn up 8-2 clock then he the engineer. Said at 5 clock he couldn’t find the adress and said he phoned and number was off what a load of codsswallop. Worst company. Ever. The engineers. From this company must be still in school.”

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Posted 2 years ago

Openreach is rated 1.7 based on 312 reviews