Openreach Reviews

"Horrible service, booked in for 23\/05 instalation of fiber, however, after several sms confirming booking for the date, on the 22\/05 changed booking to 30\/05. Since I was at work, I couldn't respond on time. Also I was given time to confirm till 4pm, but they changed the booking at 3.30pm. I have taken leave for the 23\/05 and now again 30\/05, who will pay lost salary? No option to call or complain. The worst service ever! BTW if we were to cancel, they change \u00a3200. Where is the fairness in that. The ISP provider \"Onestream\" said they have no control and nothing can be done about it. So it's absolutely rubbish the service from both ends. I am willing to support my claim with evidence."

"Horrible service, booked in for 23\/05 instalation of fiber, however, after several sms confirming booking for the date, on the 22\/05 changed booking to 30\/05. Since I was at work, I couldn't respond on time. Also I was given time to confirm till 4pm, but they changed the booking at 3.30pm. I have taken leave for the 23\/05 and now again 30\/05, who will pay lost salary? No option to call or complain. The worst service ever! BTW if we were to cancel, they change \u00a3200. Where is the fairness in that. The ISP provider \"Onestream\" said they have no control and nothing can be done about it. So it's absolutely rubbish the service from both ends. I am willing to support my claim with evidence."

"Horrible service, booked in for 23\/05 instalation of fiber, however, after several sms confirming booking for the date, on the 22\/05 changed booking to 30\/05. Since I was at work, I couldn't respond on time. Also I was given time to confirm till 4pm, but they changed the booking at 3.30pm. I have taken leave for the 23\/05 and now again 30\/05, who will pay lost salary? No option to call or complain. The worst service ever! BTW if we were to cancel, they change \u00a3200. Where is the fairness in that. The ISP provider \"Onestream\" said they have no control and nothing can be done about it. So it's absolutely rubbish the service from both ends. I am willing to support my claim with evidence."

"Absolutely shocking . They blocked my drive for 3 days without notice or apology. The Openreach complaint process is hard to navigate and after inadequate response I escalated to the Openreach CEO office . They had to be prompted to respond at all and seemingly not interested in my complaint."

"A wooden communication pole owned by Openreach has been loaded with full-fibre cables and boxes, and is used by flocks of birds to roost. The disease ridden bird droppings are coating cars and footpaths\/driveways.\r\nThey put a few cable ties on the pole last year but it hasn't stopped the birds.\r\nNow, Openreach are refusing to carry out bird-proofing.\r\nCars are coated within very short times."

"If anyone is having an full fibre install or any engineer visits soon, be wary if you get assigned engineer called Emma.. waited in all day for her arrival. Was then told Between 1-6pm, called her at 6pm to see if she was on her way and maybe running late.. no answer so called EE direct.. she said to EE I refused entry and cancelled appointment at 6:01pm! No contact at all from her. \r\n\r\nNow have to wait till September for another engineer!! Shocking behaviour (maybe don\u2019t like working in the rain but very unprofessional to say the least)"

"Is this parking even legal - across my pavement. Definitely not on any emergency. Portree, Urquhart Place, today. Carpark within a few feet!"