Openreach Reviews

Name: Openreach
Rating: 1.73

1.7 Rating 312 Reviews

18 %

of reviewers recommend Openreach

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1.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We moved into a new bungalow We moved into a new bungalow. They sent 2 guys to fit a master socket. We told them where we wanted the socket, but they told us they had to do it to the nearest place. They rushed and didn't fit it properly, so it fell off the wall. Contacted Openreach, as we didnt want it in the bedroom and they told us there would be a charge. We reminded them that we had requested it to be in the sitting room and not the bedroom in the first place. Basically, we were then fobbed off. We phoned SKY, who agreed with us that we should have had it in the main room, so it could reach our skybox, and they put us back through to a guy who was supposed to be a little bit higher up the tech support. Openreach said they would put in a request to have it moved and we should hear back within 24 hrs. Never heard anything again. It's been a week or so. We complained to SKY. Not sure why are they partnering with these people when they are upsetting good customers? We are now going to decide whether to cancel our SKY subscription and go with Virgin citing this sloppy BT company as the reason. A complaint is also going to BT and Sky. Its left us with no signal to the TV, skybox and the router hanging off the wall in a place we don't need a wireless signal”

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Posted 4 years ago

“The Engineer demanded money upfront or he won't fix it this was illegal and theft and customer service you can't get hold of them and they constantly lie a useless and non care horrific company , i swiped to virgin the best”

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Posted 4 years ago

“After Openreach excavated the path outside my property with no warning or notice, blocking my Drive every time, they damaged my electric gate motor.I tried to put claim in but the insurance claim company said as i had no proof, i had no claim. so it cost me £450 to replace plus fitting. They then had to come back 2 more times, as the council condemned the work each time, also on both these times them stil never bothered to notify me so my drive was blocked off again !!!!”

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Posted 4 years ago

“Engineer failed to turn twice and no communication with me. Wasted time sitting in when I needed to be at work. Third engineer requested amendment on booking and no one informed me. Sat at home wasted time having taken urgent leave from work which placed me in a really difficult position.”

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Posted 4 years ago

“Just useless but what can you do you have to deal with them and they know it. They should be heavily fined for the standard of service they provide or they should be forced to close down and let someone who wants to do the job do it.”

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Posted 4 years ago

“No one turned up . No internet. 2 months with BT and problems I have never had . Also first time I have had to call an engineer.”

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Posted 4 years ago

“5 weeks without a dial tone or broadband and nothing but lies and excuses from Openreach. This company should be investigated and shut down, no more telecoms monopoly!!”

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Posted 4 years ago

“You are going to be very frustrated and regretful with using OpenReach.”

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Posted 5 years ago

“A company what is a shambles they tell you more lies like the isp. They put a new wire up on my house which was a shambles .They a complete joke and suppose to make things better in my experience made things worse . suppose to be Fibre more like normal broadband 5 times faster yeah right !!! They also have capped my line speed which ive found out and the line is worse than what I had and you call these engineers more like clowns . .”

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Posted 7 years ago

“Almost impossible to get in touch, constant problems, careless engineers.”

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Posted 7 years ago

Openreach is rated 1.7 based on 312 reviews