“I love these frames. This is the second time I've ordered from Opposite Wall, and I have been with my purchase each time. Good quality, quick service. What's not to like?”
“I am very happy with the frames I purchased. The quality is very good, and they are well wrapped for mailing. There is even a protective film on both sides of the plexiglass. My posters fit perfectly!”
“I'm currently not super happy with my order because one of the frames that I ordered is broken. Also, I just received 3 separate "Share your experience with us" emails. I'm not at home right now (I'm at work) so I'm unable to provide a picture of the broken frame. Also, I reached out to customer service yesterday but have not heard back yet.”
“I have requested a return for my purchase. Part of the reason for the return request is that the frame is not performing as expected. After carefully removing the film from the acrylic and placing my art in the frame, I noticed a lot of particles between the acrylic and the art. I removed the art and dusted the acrylic; this scratched the acrylic. Using a feather duster, I tried to clean the frame and the acrylic but to no avail. Particles still remain, as the frame seems to be shedding small pieces of wood.
I purchase three two-packs and would like to return the entire shipment. I will leave it to your discretion if you choose to refund all or a portion of my purchase.”
Hello,
Thank you for your feedback and for bringing this to our attention.
We place a high value on providing you with a service that meets your expectations, and we sincerely apologize for the inconvenience.
A customer service representative has already contacted you to assist you with this problem. Thank you for your interest in our store, and have a pleasant day!
Regards
The Opposite Wall Team
