“My “mushroom lookout” print arrived quickly and was packaged well to protect it. The colours were perfect and it looks great in our bathroom at the cabin!”
“Je pensais recevoir un cadre en bois et il ressemble à un cadre en aluminium. Le plexiglass ne donne pas un beau fini. Un peu déçu. L’image est belle.”
Bonjour!
N'hésitez surtout pas à contacter notre service à la clientèle pour n'importe quel problème lié à vos commandes, nous sommes disponibles pour vous aider rapidement ! Il est possible de faire un échange si le produit ne vous convient pas :)
L'équipe Opposite Wall
“As a trade partner, I've been disappointed with Opposite Wall. Their wallpapers are beautiful but they do not always match online photos and samples. We ordered for a client and what we received was drastically different and duller, and there was no accountability from our trade rep. Their online calculator was also wrong, so not only did we have to pay for another roll, we also had to pay for our installer to come back a second date, all with no help or support from customer service. This is not what we are used to as interior designers working with trade partners.”
Hello!
We are so sorry that you had these issues.
We recommend purchasing a sample of the same wallpaper material to avoid this from happening. Our two wallpaper material do not have the same white which do not absorb colors the same way.
It is also important to count for overages, especially when not placing the wallpaper yourself. We tried to make our wallpaper as easy to use as possible so anyone can install it following our guide!
Thank you for sharing your feedback.
We will contact you to find a way to make it up for the inconvenience.
Opposite Wall Team
“I bought an 18x24 poster at the Adele show in Las Vegas and I thought it looked too squeeze in a frame the same size. I needed a 24x36 photo mat with an 18x24 cutout and I found one here that was pretty affordable. I'm so happy with the result and it looks very premium. The paper mat is of great quality and shipping was fast!”
“Incapable de rejoindre le service à la clientèle pour un retour. J’ai envoyé 3 courriels et aucun retour du service à la clientèle. Plus jamais je vais faire affaire avec ce magasin”
Hello,
Thank you for your feedback and for bringing this to our attention.
We place a high value on providing you with a service that meets your expectations, and we sincerely apologize for the inconvenience.
A customer service representative has already contacted you to assist you with this problem. Thank you for your interest in our store, and have a pleasant day!
Regards,
“Beau produit abordable et de belle qualité, avec beaucoup de choix de finition. Les cadres vont parfaitement avec mes affiches !
Découvert sur Amazon, j'ai préféré commander avec Opposite Wall directement pour encourager un entreprise d'ici.”
“Service très agréable, le carton était libellé d'une mention "fragile" et les produits à l'intérieur très bien emballés, avec tube réutilisable pour le poster, ce qui est très utile je trouve. Le coût est assez élevé mais justifié au vu de la qualité du service et des produits.”
