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Optical Express Reviews

4.7 Rating 4,201 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

4.7

Based on 4,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Optical Express 1 star review on 24th September 2021

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not having a really bad prescription I was able to see a lot during the surgery which freaked me out a lot, other than that the surgery went well, my healing is still ongoing with a dry right eye, but overall I am very pleased with not having to wear glasses that were getting in the way of my hobbies.”

Posted 10 years ago

“From beginning to end, I was looked after with care and everything was clearly explained at every stage. The difference in lifestyle is amazing. After just one eye had been treated I was amazed to find I was adjusting a tiny screw without spectacles without thinking - not just seeing the screw but the groove in it! All the staff at Southampton and in London have been friendly, making you very relaxed about the procedure. Thank you.”

Posted 10 years ago

“Optical Express staff across the courtry have really looked after me during my treatment. You feel that everyone is interested in your well being and the success of your treatment. The actual operation is fast and painless and the eyesight improvement is immediate. Oh what a joy to be able to read without searching for spectacles! Something I havent been able to do for 20 years.”

Posted 10 years ago

“turned out to be better than expected and did not go through any hardship”

Posted 10 years ago

“lost for words. See the world in HD. Best experiance ever”

Posted 10 years ago

“I was intiallly anxious about the whole procedure but was reassured in confidence firmly and promptly.The professionalism of the staff and surgeons gave me cause to go ahead with the surgery immediately and reaffirmed any concerns I had in pretence to my procedure.”

Posted 10 years ago

“Beyond expectations and increased condidence and quality of life.”

Posted 10 years ago

“The treatment has been life changing”

Posted 10 years ago

“best thing I have ever done”

Posted 10 years ago

“fantastic, i was really impressed with the surgery, and the aftercare. I would encourage everyone with sight problems to get surgery with optical express”

Posted 10 years ago

“Has given me a new confidence, thank you so much.”

Posted 10 years ago

“I was nervous at first, but once I had the surgery, my eyes feel better and i can see clearly with no issues. The optomestrist that seen me has been very helpful and has given me advice regarding dry eyes.”

Posted 10 years ago

“I've been very happy with my surgery at all stages; staff have been very helpful and answered any and all questions I had, and have always been very welcoming.”

Posted 10 years ago

“The process was very smoothly run by vision express staff. Whilst there was some discomfort for a couple of hours after the Operation, I am very pleased with the longer term benefits of being able to see without my lenses. I save time every day and really enjoy my outdoor activities now.”

Posted 10 years ago

“I was nervous at first but had friends who had come here years ago. The service I got was excellent and reassureed me throughout. I have absolutley no regreats and have already reccommeded it to friends.”

Posted 10 years ago

“amazing. its such a great feeling being able to see. i was so worried about having it done, but am so glad i did. all the staff were wonderful and very helpful. the after care is also great. thank you”

Posted 10 years ago

“From start to finish, all staff have been very friendly and reassuring. I felt like I was in safe hands and was kept informed about each part of the procedure. I experienced no pain at all, only a little dryness. I would recommend Laser Eye Surgery with Optical Express to everyone that can't see the time on the alarm clock in the morning or tell what the bottle says in the shower without picking it up first. So so worth every penny.”

Posted 10 years ago

“I would really recommend Optical Express to anybody that is hoping to get laser eye surgery done. I was made comfortable from the moment I thought about getting it done. The staff, in store and over the phone, were very helpful. Even when I panicked over silly things they would reassure me and would book in an appointment to ensure that everything was OK and there was nothing to worry about. I felt I was in very safe hands and today I can say that I am truly glad that I have had the laser eye surgery done and moreover I am glad that I chose Optical Express to get it done through.”

Posted 10 years ago

“Brilliant the best thing i have done and would recommend to anyone to have it done. I was apprehensive to start but the staff were helpful and reassuring all the way through treatment and aftercare”

Posted 10 years ago

“This is the best decision I have made, I still cannot believe I can see normally wiithout the aid of glasses of any type. The operation was quick and painless, Dr David Teenan was very professional and took the time to speak to me prior to each eye operation and put me at ease. Everyone at the clinic was so friendly, patient and supportive especially as I was extremely nervous. The aftercare is excellent, at all the Optical Express shops. I would have no hesitation to recommend this operation to anyone who wears glasses. I would like to say a big thank you to David Teenan, Derrick in Edinburgh, Jennifer from Kirkcaldy and all the staff involved in my care”

Posted 10 years ago

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Optical Express is rated 4.7 based on 4,201 reviews