Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and easy to order”

Helpful Report

Posted 2 years ago

“My experience in optical express store Blantyre, was made to feel at ease a soon as I entered store, staff very helpful and cheery. Eye test done very professionally”

Helpful Report

Posted 3 years ago

“I found they were honest and straight in there explaining of wether I required my cataract doing, as I felt Happy about the first contact with them I decided to go ahead. They were very professional all the way throughout including the coved respect. Thankyou From Robert Chapman”

Helpful Report

Posted 3 years ago

“First time ordering my lenses and very impressed by how simple it has been to do. The price was a pleasant surprise also. Long may it continue”

Helpful Report

Posted 3 years ago

“I Keith Ellis has had lens replacement with Optical express and the service I got from barnsley and meadowhall was first class on Friday 5th March I had my surgery in Manchester Bridgewater was just the same first class I was in theatre for 40 minutes when I got up off the bed I looked at my watch and I could see my watch which I have not seen without my glasses the transformation is unbelievable I have got my life back been able to see with out glasses it like having a new toy I just can't believe it I want to thank everyone who where involved giving me my eyes back and Michelle and Simon at Barnsley looking after me for the years I have worn glasses there service is first class yours great full Keith.Ellis (CAN'T STOP SMILING)”

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Posted 3 years ago

“surgery on sat 20th feb 2021- (multifocal lens). I was so anxious before the surgery i nearly backed out but with the support i received from everyone at bridgewater i decided to go ahead (still very anxious to say the least). Everything was explained to me in detail and i had so much support from Chris. All i can say is excellent support and would highly recommend Optical Express for any eye surgery. After only one day i had better than 20 20 vision. Should have done it along time ago. Well worth the £7,200 i paid. I am so happy i dont have to wear glasses anymore. Thank you so much to everyone at Bridgewater, Manchester”

Helpful Report

Posted 3 years ago

“Had lens replacement 10 days ago in St Vincent st Glasgow . Very professional service from initial consultation to the operation . Staff were first class and highly informative . The results so far have been excellent and I look forward to more improvement in the coming weeks . I must commend Zavannah on putting me at ease throughout the process she was very reassuring and knowledgeable and I would have no hesitation in recommending her and the rest of the team . Thanks Guys . Drew ☺️”

Helpful Report

Posted 3 years ago

“Easy to order”

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Posted 3 years ago

“Good price”

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Posted 3 years ago

“I purchased new spectacles in September, having had problems with double vision . The optometrist in the kilmarnock branch was marvellous. Very thorough, informative, and pleasant.I was very reassured and happy with the care she took. My husband, who is over eighty, and having problems finding spectacles that were comfortable, and right for him had the problem solved by Ryan, whose knowledge and expertise were wonderful. He recommended spectacles for him explaining what was right for my husband .I have to say that we were both very happy with the service we received. Well done to the marvellous staff in Kilmarnock THANK YOU”

Helpful Report

Posted 3 years ago

“I had laser eye surgery done at optical express in Airedale house in leeds, i was nervous at first but everyone made me feel at ease thank you to everyone who works at optical express especially Mr Mohammed Kazmi who was brilliant one of the best surgeons for Lasik treatment!”

Helpful Report

Posted 3 years ago

“Had laser eye surgery done at airedale house in leeds it was really good i was nervous at first but they made me feel at ease thank you to everyone at optical express for the advice and support and especially to Dr Mohammed Kazmi who is the best laser eye lasik surgeon”

Helpful Report

Posted 3 years ago

“Bought contacts online with no hassle very easy and smooth transaction would recommend”

Helpful Report

Posted 3 years ago

“Excellent assessment and care from Sarah , the optometrist in Bearsden. Diagnosed my emergency eye condition accurately and referred me to hospital. She also provided me with glasses and contact lenses and I can honestly say my vision have never been so good. This coupled with a friendly, kind and professional manner makes Sarah a superb clinician. I thoroughly recommend her.”

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Posted 4 years ago

“I was extremely happy with the service i received in Liverpool 1 from Katherine who did a glasses repair nothing was too much trouble very good customer experience”

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Posted 4 years ago

“I was very happy with my eye test , at the Perth branch. The optician was very thorough,and also the staff who helped me choose my frames ,were very helpful. That is why i always go back to this store.”

Helpful Report

Posted 4 years ago

“Oh wow, optical express was an absolute experience. I didn’t personally go in for the consultation. I was accompanying my cousin Hayat who is looking to get the laser eye surgery. Anita who welcomed us in was superb, her customer service led us leaving the place with more than a smile. She should definitely be commended on her great customer service, an honourable woman. Because of her and the Amazing staff at Optical express in Harley street, we will surely be looking further into this place. Thank you Again Anita. Great woman and exceptional service’s.”

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Posted 4 years ago

“This is for the 2 girls in motherwell allison and hope optom are very good at there job great personal service thank you cg”

Helpful Report

Posted 4 years ago

“I am extremely happy with the I design lasik treatment I received at the optical express clinic in Harley street! I now have vision better than 20/20 and no more uncomfortable contact lenses! A big thanks to Kinga who was always very welcoming and friendly! She explained the procedure and put me at ease.”

Helpful Report

Posted 4 years ago

“Good service in Meadowhall branch. nice store in a great location, had a really big selection of frames to choose from, Jake was very helpful, thank you 😊”

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Posted 4 years ago

Optical Express is rated 4.7 based on 4,200 reviews