Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got new glasses for my son in the Carluke, South Lanarkshire shop. Staff exceptionally helpful, especiallyJane and this helped my son be more relaxed during his eye test and the picking of new glasses.”

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Posted 5 years ago

“Very easy to navigate around the web page & very competitive pricing”

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Posted 5 years ago

“Unfortunately I had an accident that left my glasses badly scratched. I took them into optical express in Derby and saw Ross. He was so helpful and pleasant and got on with the task of ordering replacement lenses. The lenses arrived very quickly and Ross was able to fit them perfectly. He made a rather unpleasant experience (the accident) much easier to cope with. Thanks Ross.”

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Posted 5 years ago

“Very calming atmosphere n lovely staff,I totally felt at ease with my cup of hot chocolate.my husband had his eye consult here in St Albans and the way he was treated by the lovely ladies made me decide to have my eyes done too. I’d totally recommend them to all who ask.”

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Posted 5 years ago

“Having worn glasses since I was a child (7 years old) I had toyed with the idea of surgery for a couple of years. I am very long sighted and have a pretty high prescription +7.5 for distance with an extra +1 for reading making my varifocal specs +8 for reading. I also had a history of a squint since childhood. I attended Optical Express store at Merry Hill and had the initial consultation with Carly and Sheena (the optomostrist) was told that I would not be suitable for laser surgery although could have Lens Replacement surgery. The cost was £6900.00. It was with some trepidation I decided to go forward with this - to be absolutely honest I felt pretty frightened about the whole thing. I requested to be referred to Manchester St Johns primarily because my sister in law had had successful surgery there a few years previously. I was therefore referred to consultant Mr Gonzalez at St Johns Manchester. I attended pre-surgery appointment and was given very thorough eye examination on high tech machinery. Mr Gonzalez suggested I do a trial of contact lens to see if I could adapt to Monovision. (One eye corrected to distance and the other to near vision) . If `I was able to adapt to Monovision then it was the best chance of making me completely glasses free, otherwise I would need to have correction for distance and accept the fact that I would need a weak pair of glasses for reading. Apparently because of my history of squint Monofocal lens implants were going to be best for me. What I didn’t realise at this time was that swimming is absolutely out of the question for a few weeks after surgery - Mr Gonzalez advised me under no circumstances should I even contemplate any risk of getting swimming pool water in my eyes until all Post Operative healing was complete. He was very firm about this - I already had a beach holiday booked and therefore had to cancel the surgery dates until after my holiday - this was all done without any problem. In the mean time the Merry Hill store fitted me with contact lens and I wore them for several days - it didn’t take me long to decide to opt for Monovision correction. Surgery days arrived (each eye a week apart) and I was absolutely terrified, but the staff at Saint Johns Manchester could not have been better. They really helped put me at ease, answered al, questions I had and at times helped alleviate nerves by making me laugh. The operation itself was totally painless and very quick (I was In Theatre around 15 - 20 minutes each eye) I am now several days Post Op having completed surgery for both eyes. I can’t begin to explain how it’s made me feel - the difference in my vision is absolutely astounding. Even though the healing process isn’t yet complete I can already do everything without specs - reading driving tv - my eyes adjust without any issues. After a lifetime of glasses it’s totally liberating. Words cannot express enough thanks to all those who helped me on this journey, Mr Gonzalez, Anasthetic Staff, Nurses, Admin Staff Etc at Saint Johns Manchester, and to both Carly (who just held everything together for me) and Sheena the optomostrist at Merry Hill Store of Optical Express. All of you played your part in doing something wonderful - you changed a persons life for the better. My Grateful thanks to all of you”

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Posted 5 years ago

“Unfortunately was not suitable for the laser treatment et cetera but the staff in Donegal place Belfast where so helpful. I can’t thank them enough for their patience when doing all my tests to see if I was suitable. If you’re considering getting this treatment and have doubts I would say make an appointment and get your eyes checked and hopefully you’ll be one of the lucky ones and can be treated. Many thanks William”

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Posted 5 years ago

“Both Rahul and Rakhee were excellent is providing me with the correct glasses for near and long vision. The previous consultant provided glasses that had long vision only so were useless - the manager of the branch was useless too at White City - but thanks to Rahul and Rakhee spotting the error I now can see. Well done guys but you were let down by sloppy management including an uncaring regional manager. Would I use you again - yes but would want to only meet with Rahul and Rakhee.”

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Posted 5 years ago

“I had lense replacement eye surgery on the 18th August at Manchester, Saint John Street, this company is super professional, I was incredibly nervous but had no need to be, everybody that works there are so tuned into their job, I am delighted with the results, the best investment of cash I have ever spent, all my friends are asking about how it was, the staff were brilliant. Highly recommended, this company is the real deal”

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Posted 5 years ago

“Very good costumer service. Very friendly.”

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Posted 5 years ago

“I visited Optical Express in Nottingham as my glasses lens had become detached due to a loose screw. Abbie served me and was most helpful and sorted out the problem in a few minutes without charging me for this service. A rare thing this day and age.”

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Posted 5 years ago

“Took my mother to get glasses today, we were very fortunate to get a Staff member Jillian Kilmarnock Branch who was fantastic throughout the whole sale. My mum is very pleased with her new glasses and i am very impressed with the quality customer care she received today from Jillian”

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Posted 5 years ago

“Used Kilmarnock branch a very warm friendly greeting and professional and very helpful member of staff Jillian. Jillian assisted in all aspects able to answer questions and give helpful opinions from start to finish i ordered 3 pair of glasses and would like to say Jillian is an asset to the company.”

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Posted 5 years ago

“Good customer service, friendly , really nice staff especially Gary visited Barnsley branch south yorkshire”

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Posted 5 years ago

“debby from optical express at the gyle was very helpful and fitted nose pads to glasses .excellent and friendly professional service.”

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Posted 5 years ago

“I phoned up with a very red eye that has been going on for a week, Optical express made me an appointment for the next day. I was served by Liam who put me at ease straight away, Liam listened to me and answered my questions, and advised further help on my contact lenses with looking after them. Chandi who checked my eyes was professional and approachable who set my mind at ease that I had not caused any damage to my eye. I have been going to Optical Express in Crawley for many years, sometimes I have not been happy with the people who have served me, but today I had a profession and good experience.”

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Posted 5 years ago

“just got rwo pairs of glasses @optical express thistle centre,and it could not have been a better experience Jen ,the girl @front of shop,lorraine, the optician,and Sharon,the manageress, helpful, friendly, and efficient oh, and by the way ,the glasses are perfect”

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Posted 5 years ago

“I was in the Cumbernauld branch today (Thursday 29th March) for an eye examination and I was absolutely delighted with the service I was given. From the young man who took my details, (I think his name was Lucas), to Jackie, who could not have been any more helpful, and also the lady optician, who unfortunately I don't know her name, but who was very helpful in explaining everything to me. A big thanks to the three people involved, and an extra thanks to Jackie for spending so much time and effort helping me with my prescription and choice of glasses. She is most certainly an asset to the company.”

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Posted 6 years ago

“They are friendly staff and my daughter been going there for years would recommend them”

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Posted 6 years ago

“Friendly helpful service, the company takes the time to explain all the details involved. Recommended Company.”

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Posted 6 years ago

“Excellent online shop to buy my contact lenses - really straightforward and simple to use”

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Posted 6 years ago

Optical Express is rated 4.7 based on 4,200 reviews