Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service throughout,would recommend to family and friends”

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Posted 11 years ago

“Optical Express was recommended to me by my friend. The surgery was much quicker than I expected and results are brilliant. I was told that now I have two lines better than 20/20. During the surgery I had a great support from my family and clinic staff, so I would definitely recommend it to some of my friends who might also need it.”

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Posted 11 years ago

“From the beginning I was welcomed and felt I could trust the team. The surgery was fitted into my busy life and appointments at a time that suited me. Any concerned were talked about and I was put at ease all the time.”

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Posted 11 years ago

“Pain was very little for the first 2 days; at its worst on days 3 and 4; gone by day 5. Vision was good ish with one eye by then but the other eye took over 2 weeks to catch up. Thereatfer everything was fine. I can now run, cycle, swim and do judo without any of the problems I previously had by having to wear contacts. Neither do I miss the daily contact lens removal, cleaning and inserting routine.”

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Posted 11 years ago

“No more contacts....my life is so different! Thank you and the customer service and care was outstanding!”

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Posted 11 years ago

“overall could not fault anything. sight is great and so happy with the results. suffer from allergies which is affecting my eyes/ sight slightly but the opticians explained well to me what i can do to help this/ what i can use.”

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Posted 11 years ago

“Family member had surgery and was very happy with the results. After a few weeks of research and browsing the web I decided to have the consultation with Optical Express. The procedure was explained in detail and a detailed breakdown of all the costs provided. Within 24 hours of having the surgery my vision was much better than I'd ever experienced with glasses or contact lenses. Within 1 week vision was better than 20/20. 3 months after surgery perfect vision with no problems at all. Really can't recommend Optical Express enough.”

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Posted 11 years ago

“from the first time I walked in for my consultation I have been very pleased with the service provided. the aftercare is second to none!”

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Posted 11 years ago

“My vision is better than 20/20 now, it is a good experience!”

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Posted 11 years ago

“Highly recommended to all my friends, colleagues and family!”

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Posted 11 years ago

“i wish id done it years ago is all i can say”

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Posted 11 years ago

“Life Changing!.”

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Posted 11 years ago

“excellent service made better by the friendliest staff”

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Posted 11 years ago

“I would honestly have eye laser correction again! I can't imagine life with glasses and poor vision now.”

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Posted 11 years ago

“I never believed it could totally painless, I had better than 20/20 vision 16 hours post op! able to drive and everything!, staff were thorough and caring. I had been so scared and for no reason at all, do not let fear put you off, i am a wimp and I was fine.”

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Posted 11 years ago

“Friendly staff who explained everything clearly and helped soothe my nerves! Good after care”

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Posted 11 years ago

“Delighted with my eyesight now”

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Posted 11 years ago

“Nothing can prepare you on how you will feel when having surgery. It was an experience, i will not forget. However i am so thankful that i can see again and the feeling of being able to see is magical.”

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Posted 11 years ago

“since plucking up the courage to enter the store and enquire the results were second to none pleasant staff surgery was simple and the results better than i expected would do it over again”

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Posted 11 years ago

“very pleased with vision and treatment”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,217 reviews