Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From pulling the trigger on the decision to get the surgery to the moment I stepped out the surgery I was without hesitation that I had made the correct decision. From the simplest of movements to the greatest things we take for granted; having laser vision correction is better than any christmas present Santa could bring you. A massive thank you to all of the Optical Express team.”

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Posted 11 years ago

“I had an amazing experience with Optical Express, everything was explained simply and the quality of care and service was excellent.”

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Posted 11 years ago

“I first had glasses for long sightedness at the age of four. There was a period of time where I didn't need glasses. However, after my 40's I started to rely on glasses for both distance and near vision. After years of contemplating surgery I finally took the plunge this year. I can only describe my experience at Optical Express as totally positive both with the surgery and aftercare. I would definitely recommend Optical Express to anyone.”

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Posted 11 years ago

“The surgery has really helped with general living apart from having to adapt to night driving and issues with flourescent lights. The outcome is much better than I expected although I am disappointed that ther is no telescopic zoom function as part of the package.”

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Posted 11 years ago

“Had been thinking about this procedure for quite a while now and am really delighted with the outcome.”

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Posted 11 years ago

“Surgery was not what I expected. The level of potential discomfort explained was not experienced. I could see straight away and my vision is now better than 20/20 from a very high prescription. I wish I had done this years ago”

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Posted 11 years ago

“Very pleased with results of my vision, best decision i've made.”

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Posted 11 years ago

“Excellent, well informed at every stage. Standard of care was top class.”

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Posted 11 years ago

“a very satisfied customer 100%”

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Posted 11 years ago

“Unexpected pain overnight but almost full vision by the next morning. I would definitely reccommend it to friends and family!”

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Posted 11 years ago

“Thank you everyone at optical express for you help and encouragement.”

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Posted 11 years ago

“I am delighted with the results of the surgery and it has surpassed all my expectations. My quality of life has improved as I no longer have the hassle of contact lenses and do not experience the dryness that I did whilst wearing contacts. Contact lenses were extremely restrictive due to the short length of time I was able to wear these and laser surgery has resolved this for me. I wish I had gone ahead with the surgery years ago.”

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Posted 11 years ago

“I have found my close vision to be perfect since my surgery, and my distance vision is still going through a settling period of which I am getting use to. i am not experiencing any discomfort and am happy with the outcome so far.”

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Posted 11 years ago

“great experience and I will reccomend your services”

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Posted 11 years ago

“Very friendly staff and very informative from start to end. Aftercare is excellent. My vision is much better then expected and my recovery was only a couple of days.Very happy that I had the surgery. My vision is better then 20/20. I realy can recomend it to everyone. Thanks to everyone who was involved at Optical Express”

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Posted 11 years ago

“This treatment has made my life so much more conveniant and a lot less hassle. I would recommend this treatment and optical express to anyone. Staff instore have been excellent in every way.”

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Posted 11 years ago

“Relatively painless surgical procedure followed by only a few days of discomfort (Lasek). The benefits certainly outweigh any initial discomfort. I am so glad that I chose to have corrective surgery.”

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Posted 11 years ago

“My overall experience was of excellence throughout the whole process. I was made to feel at ease at all times by each and every member of staff who I had contact with. I was not really anxious at any time as I whad total confidence in the surgeon and all the other staff.”

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Posted 11 years ago

“From my initial consultation to being discharged, I have always been given the best care, and all of my questions have been answered well and clearly.”

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Posted 11 years ago

“although theres a slight discomfort after surgery for the first 4 hours I have to say it's worth it since I have the freedom of my sight; no longer buying contacts or solution and I dont have to worry about eye infections I've picked up whilst wearing my lenses. Every member of staff involved have been friendly and helpful and even the finance deal I got has been perfect and is affordable.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,217 reviews