Origin Broadband Reviews

1.3 Rating 201 Reviews
7 %
of reviewers recommend Origin Broadband
1.3
Based on 201 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Origin Broadband 1 star review on 23rd February 2023
Ali Mohammed
Origin Broadband 1 star review on 30th June 2022
Anonymous
Origin Broadband 1 star review on 9th May 2022
Chelsea Tee
Origin Broadband 1 star review on 9th May 2022
Chelsea Tee
Origin Broadband 1 star review on 27th January 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Existing Origin utility customer and was offered to bundle my NBN with them saving $10 mth compared to my current NBN 50 plan with TPG. I went ahead with the assurance that they can also port my home phone number accross using my existing modem router I received from TPG. The day I try to connect with their tech support they advise me they can't port across my home number and to do so I have to spend $120 or more and buy my own modem router or buy an adapter for $60 apparently to port my home phone number accross, what a bloody inconvenience and waste of time!! So they're pretty much saving the cost of sending you their own modem router and were reluctant to send me one for free to resolve the issue like all other providers would do! So in the end there was no benefit or savings and I didn't go ahead as they couldn't deliver on their promises. And adding to my disappointment I was inconvenienced at the same time with no internet trying to reconnect back to TPG who I had no issues in the first instance with their NBN50 no lock in contract plan I was on. I was just hoping to save on the monthly fee. So don't waste your time with Origin NBN as the $10 savings doesn't apply if you have to purchase your own modem router to port across your bloody home number! Their sales people didn't informed me of the potential issues just to get the sale and probably didn't care about wasting my time or having a potential bad customer experience!
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Posted 2 years ago
Complete rip off. When you sign up, service will never commence. You will be put on hold with customer service from Manila for hours. Stay clear of this company. Complaints department are completely hopeless and threatening. Ombudsman guys need to sort out this doggy provider for sales team luring vulnerable customers. STAY AWAY from this company
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Posted 2 years ago
the worst internet ever, I exprienced shity internet when I had to work from home, too many dropout during the day, when I called the support team the only thing they did was to turn off/on my modem, although I had this issue frequently they did not send anybody and even reflected that to nbn.
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Posted 2 years ago
Dead set the worst internet provider of all time! Drops out every 5 minutes. In today’s online work environment this is unacceptable!
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Posted 2 years ago
Absolutely terrible. Do not sign up. No service terrible connection, no technicians in Australia, not interested in helping at all. Even worse than Telstra.....
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Posted 2 years ago
Bought the basic package and we had our WiFi drop out and stop working nearly every week of our 12 month contract. Had to call monthly just to get it to work, and as two full time students, this was not what we needed. No refund was offered to us. Would not recommend to anyone.
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Posted 2 years ago
Avoid origin Broadband totally rip u off…very poor service & quality was off line more than on take money from your account without notice.. & very little customer support save time & Agro & look else where maybe cheap but so is the service they provide u do not get what u pay your money for
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Posted 2 years ago
I moved away from Origin Broadband because they wanted to charge a moving fee when other providers didn't have any connection fees. Problem was, the modem they sold me and informed me would work with ANY provider only works with Origin. This was after I specifically questioned if the modem would work with ANY provider and was informed that it would work. Matter has now been referred to the TIO for action.
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Posted 2 years ago
Appalling service, don’t go with this company whatever you do, promised me 11Mbs never in 12 months went any high than 4Mbs and that was rare sometimes less than 1 Mbs. Finished the 12 month contract paid in full. Than I get letters from Debt recovery Agency wanting £287. Complained about the poor speeds said they would get back to me they never did. They should be paying me for not fulfilling the contract. You’ve been warned.
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Posted 2 years ago
The worst experience. Connected for a day then nothing for a full day. Reactivated after spending more than an hour on the phone, disconnected every afternoon for the last 3 days. Origin claiming a request from another provider has resulted in me being deactivated on their end. They cannot tell me who/ how and don't seem to understand that I have not authorised or requested a change. How can they have me successfully connected 3 days if a transfer is on progress? No explanation. Not only have I been in lockdown in Melbourne, I have expressed the urgent need to be connected for work. They claim I will still be billed!! You must be joking. Do not choose Orgigin as your provider, do yourself a favour.
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Posted 2 years ago
Just very slow download speed and super pooooor upload speed. Just stick to something more reliable
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Posted 2 years ago
The worst ISP ever - frequent complete blackouts, unmotivated incompetent staff, nonexistent oblivious support. They were cheap and bad years ago, now they are priced as others but became even worse than ever. Never ever sign with them and god forbid for a contract upfront
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Posted 3 years ago
Frequently drops out and they don't seem able to resolve issue. Fix it for a day then occurs again - very frustrating and am going to change providers
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Posted 3 years ago
Paid for a service that wasn’t delivered did not get refund within the 30 day cooling off period was ripped off very unorganised and unprofessional.
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Posted 3 years ago
Please do not ever use this company! Origin Broadband Australia are the dodgy 1980s Used Car Salesman of Australia: constantly promising a service and not only failing to deliver but being deceitful and dishonest in the process. I have now waited over 7 x days for a 30mins visit from an Origin Broadband Technician to install my Modem and connect WIFI. For 7 x days in a row they have promised then cancelled a Origin Broadband Technician visit to my apartment and instead delegated that Broadband Technician Visit to myself for over five hours of fault finding/trouble shooting: no nothing worked - then Origin Broadband tried to charge me a fee for services rendered! I now know a lot about Origin Broadband and if anyone wants an unqualified Technician to completely fail the process of installing your modem and wifi and make you pay a fee (ie Origin Broadband) then I’m your guy!
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Posted 3 years ago
Terrible company, bad connections gave 2 months to sort it out. Still not sorted so I had to leave as I needed a reliable service that they said they were but clearly were not. They wanted to charge me £420.00 to leave. I left and told them they must not take any money from my account as this would be theft as I had not given them permission to do that. They took it without my permission and I have made a complaint to OFCOM. Please do not trust this company. Customer service is extremely poor, it takes about 30 minutes each time you need to speak to someone and when you do they answer the advice is questionable to say the least. The connection was poor and sometimes non existent. When I changed to another provider, I had no issues and have not needed to contact them at all since the change over. I connected with the company via live chat, Telephone and email. None of these options were efficient. The only reason I gave one star is that there is no option for 0 stars.
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Posted 3 years ago
not even 1mbps im averaging 400/500kbps pls send help i need an actual working internet :(
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Posted 3 years ago
The broadband and price is ok, my problem is, I'm a pensioner and dont get my pension till the 13th of the month, they insist on taking it on the 1st of the month when there is no money in the account, despite numourous calls from me requesting they take it on the 13th, they refuse to do this. So on this basis alone I'm cancelling the broadband, I'd sooner pay a bit more and they take the payment when my pension goes in the bank.
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Posted 3 years ago
Charges huge price and internet drops out constantly. Avoid.
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Posted 3 years ago
I can't believe this company is in option! They should be shut down
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Posted 3 years ago
Origin Broadband is rated 1.3 based on 201 reviews