“My experience with Origin Broadband is they are a deceptive company. I am with them for my electricity & gas at my home and electricity for my 2 shops they are good for that BUT I signed for a $70 a month broadband deal reduced for 1 year to $50 per month I was already paying $70 per month with my other supply. They are charging me $70 a month despite what I signed for & have tried to sort out the overcharge. it took days for it tonwork and numerous calls trying to sort out everything they couldn’t of cared less. Everytime I phone they said “we’re sorting it out”no they where not. I told them we have people working from home. They lost 4 days of work. Why would I change from $70 a month to another $70 a month and have no internet for 4 days.
DON’T SIGN WITH THESE PEOPLE”
“I have never written a review before, origin broadband is by far the worse company I’ve ever dealt with , I signed up a few months ago and have had nothing but trouble with the internet service. They still charge a monthly fee, regardless of not being able to access the internet. I’ve spent hours on hold trying to resolve the issue. The staff I have been speaking to are not from Australia, from god knows where, English is limited. I highly recommend everyone stay away from this company, I honestly wish I never signed up to a contact. If there was a negative star I would of given that!”
“Truly awful. I'm on there super fast package. We get 15mbps maximum, despite the first few weeks being up at 40ish. Outages are weekly, often multiple times. As I'm writing this review from a BT Openzone hotspot that costs £7 per day because for 2 weeks now, our internet has been going on and off every hour or so, and even when it's working, I'm getting 2mbps. Origin Broadband are a complete joke. They're not even good value when you consider the hundreds you'll spend in mobile data and hotspot charges when the service inevitably drops. Their customer support is good, but they're fighting a losing battle. I'm switching back to Sky. It may cost twice as much monthly, but they're cheaper in the long run.”
“The worst experience ever.
I’m a customer of origin electricity and they offered me their broadband with a discount. I wasn’t planning to change my provider however the manager on the phone was convincing.
It was the worst decision ever.
The cooling off period expires before the modem is sent to you.
Once the modem arrived and it was connected my internet was gone. It hasn’t been working since then. I was calling their technical support every day and was on the phone for hours. They were doing the same troubleshooting over and over again. Even send a technician that didn’t find any problems. But the service wasn’t working. We tried my old modem but it wasn’t working and they suggested that it’s not compatible. Also they suggested that I need to call a local technician to check my connections inside the house that I need to pay for. However, all my connections were working perfectly fine before I plugged their modem. This whole situation continued for 8 days. 8 days no internet, lots of time on the phone!
I canceled my agreement and signed with a different provider and ‘what a miracle’ I had internet using my old modem and old connections in 1,5 hours.
Now origin wants me to pay 300$ for early termination fee for the service that I didn’t get.
Don’t use origin broadband!”
“Hi I am Mohamed Riyas I am waiting more…
Hi I am Mohamed Riyas I am waiting more then 2 months still waiting for my line
Please please don’t believe this company
The send reviewed we will sort out your issue still not more then 2 months
Please please don’t go for this line
Thank you
Reply from Origin Broadband
2months ago
Hi there, I am very sorry you have experienced issues, we have sent you an email so we can assist further! -Leanne”
“STAY AWAY FROM ORIGIN BROADBAND!
Misleading information to get you signup.
Various delays to get the service going.
Seriously lack technical expertise.
Blamed previous provider and NBN.
Finally changed ISP after 15 days with no luck!”
“Please avoid this so called broadband company my experience with this Shower has been awful.
signal keeps dropping out. (had better dial up!)
talked to technical dept five times before possible solution. (still not revolved.)
customer services that go around and around in circles, hopping you will give up.
when they finally admitted that there was a fault on the line, they said they would only refund the down time for repairing it as opposed to the five months that i have been complaining of the poor service, which incidentally was caused by a faulty line and not the position of the Router/Router settings as they kept trying to tell me.
once again please avoid, i would hate for them to mug anyone else off.”
“they have no idea what the hell they are selling to be honest..
stayed with them for 5 days and nothing worked, had sever i use away from home and ask for public IP and they say they dont supply due to security reasons..a service standard in the industry
send me bill for $441 in few days all they provided was a user name and a password yet have to pay something i did not use.”
“Avoid at all cost! I'm paying for 30+mb broadband and I'm actually getting 6 on a good day. I understand we are in troubled times but customer service in dreadful and I'm stuck on a contract until February.”
“This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now”
“Incredibly over charged for a useless service. Complaints process hasn't even been fully finalised. Received an invoice for over $500 for a service that is useless because staff refused to listen. This is after an email had been received stating to pay only $150. 4 hours on the phone to tech staff and no result in connection and tech attending on site and still no connection. This was at least 8 days from the day of original order. Extremely dissatisfied and strongly considering changing energy companies after 20 years with the one provider.”
“AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!”
“Awful experience!
So, despite the poor reviews I though I would go ahead and place an order for Broadband. Everything with the order went smooth and the router arrived in time before the go live date.
Now this is where the problems started. The go live date came and went and no new connection so I used "Live Chat" to find out what was happening and was told the Openreach cancelled the connection and did not give a reason. Origin Broadband then told me that they would put my order through again.
I received an email from Origin confirming my new go live date, however this was followed up with another email from Origin's Senior Provisioning Coordinator stating that Origin have not been able to process my order as my current service provider has submitted a cease request to cancel your telephone line service on 08/10/2019.
So I rang BT (my current provider) and asked them to cancel the cease request so Origin could place my order. BT said there is no cease request and that Origin Broadband order is active and that there are no problems transferring my service to them.
I then rang Origin back and explained what BT had said and Origin said that they would put my order through again and that I would get an email with another revised connection date on Monday. Well today is Monday and I have hear absolutely nothing from Origin and I have had to waste even more time contacting them again.
I have now cancelled my order and to add insult to injury I have to wait 30 to receive a refund of my upfront payment.”
“Not good! My speed is fine, customer services are rubbish. But net drops every so often for long periods of times. Ring up for over hour listening to the same old boring tunes to be eventually told it’s YOUR END not theirs... waste of Time just done a complaint I need to get away! I want a good service.”
“Awful company, constantly failing service, days to response to faults, months to respond to refunds. Cant wait to leave this bunch of chancers.
Broadband on a shoestring, very cheap but pay for what you get”
“Unacceptable experience with this company have had nothing but slow speeds, dropped line and now no service trying to get it sorted takes weeks and still not working at all”
