“The worst ISP ever - frequent complete blackouts, unmotivated incompetent staff, nonexistent oblivious support. They were cheap and bad years ago, now they are priced as others but became even worse than ever. Never ever sign with them and god forbid for a contract upfront”
“Frequently drops out and they don't seem able to resolve issue.
Fix it for a day then occurs again - very frustrating and am going to change providers”
“Please do not ever use this company! Origin Broadband Australia are the dodgy 1980s Used Car Salesman of Australia: constantly promising a service and not only failing to deliver but being deceitful and dishonest in the process. I have now waited over 7 x days for a 30mins visit from an Origin Broadband Technician to install my Modem and connect WIFI. For 7 x days in a row they have promised then cancelled a Origin Broadband Technician visit to my apartment and instead delegated that Broadband Technician Visit to myself for over five hours of fault finding/trouble shooting: no nothing worked - then Origin Broadband tried to charge me a fee for services rendered! I now know a lot about Origin Broadband and if anyone wants an unqualified Technician to completely fail the process of installing your modem and wifi and make you pay a fee (ie Origin Broadband) then I’m your guy!”
“Terrible company, bad connections gave 2 months to sort it out. Still not sorted so I had to leave as I needed a reliable service that they said they were but clearly were not. They wanted to charge me £420.00 to leave. I left and told them they must not take any money from my account as this would be theft as I had not given them permission to do that.
They took it without my permission and I have made a complaint to OFCOM.
Please do not trust this company. Customer service is extremely poor, it takes about 30 minutes each time you need to speak to someone and when you do they answer the advice is questionable to say the least.
The connection was poor and sometimes non existent.
When I changed to another provider, I had no issues and have not needed to contact them at all since the change over.
I connected with the company via live chat, Telephone and email. None of these options were efficient. The only reason I gave one star is that there is no option for 0 stars.”
“The broadband and price is ok, my problem is, I'm a pensioner and dont get my pension till the 13th of the month, they insist on taking it on the 1st of the month when there is no money in the account, despite numourous calls from me requesting they take it on the 13th, they refuse to do this. So on this basis alone I'm cancelling the broadband, I'd sooner pay a bit more and they take the payment when my pension goes in the bank.”
“Dont bother with this company waste of time and money this service is poor I have a contact with them but had no internet of them march last year and naw it jan ive tryd to resolve the problem with then they dont answer the phone wen you ring and wen they do ring they wont your money no help wot so ever please read wot other people say and stay clear of origin Bewear”
“My internet dose not ever reach my bathroom 5 meters from my box we cannot stream or do any gaming even tho I told the representative that’s what we wanted it for when I cancelled I was told I would be charged for that too”
“Don't pick Origin Broadband go with one that is with the Ombudsman Service 'voluntary code of practice' these have minimum service promises.
Origin has a very slow connection, paying gor 36Mbps getting brlow 9 Mbps, ghey promised it would be suitable gor home working. They promised they could fix it waiting for engineer took us out of the two week cooling off, should have csncelled it then instead of waiting for engineer. Now stuck with contract they say we just have to keep paying until contract ends even if we change supplier to a fttp supplier. I have to go to office during covid lockdown to work because of this.”
“My advise go with an internet service supplier that has signed up to the 'voluntary' code of practice.
Read Origin Broadbands terms and conditions! There is little to no commitment to the customer. To summarise it says- Pay your bill or you will be passed on to a debt recovery agency and your credit score will be affedted. No service, pay, poor service pay, no contact with Origin pay. It reads like a script from Goodfellas mafia movie! If your a new customer do not be fobbed of with "we'll get back to you or we need to send out an engineer", as they will take you out of the cooling off period and the T&Cs will apply, cancel the contract immediately!”
“I would give them 0 stars. Very bad connection and it keeps dropping out. Even if 1 device is on, it still drops out.
I cant wait to January to start up with another company.
Very disappointed with them!!!!”
“Worst internet provider and worst customer service! Do yourself a favour and go with another internet provider. Internet didn't work for 2 months, and they charged me $300 to cancel. Complaints go nowhere. Waste of time and money.”
“Very poor technical support and poor customer service.they took more than one month to fix the internet dropping but at the end they said no issues in internet.
Worst service .”
“I switched to the broadband which took 2 months to go live. Customer service approach was bad.
I was with the Origin from End of July to November and those days were the dark moment of my live.
5 whole days without signal and always having poor service.
Cancellation fee is horrendous. Not a good service at all. One major switch i regretted on a daily basis.”
