Login
Start Free Trial Are you a business? Click Here

Orranje Performance Ltd Reviews

5.0 Rating 3,729 Reviews
99 %
of reviewers recommend Orranje Performance Ltd
Company Reviews Product Reviews
1,268
 Questions Metrics Info
Read Orranje Performance Ltd Reviews

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

Visit Website

Email:

info@orranje.co.uk

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English English
Chris Pearson
Verified Buyer
“Unfortunately after ordering my sump guard oli emailed to apologise as it had just gone out of stock, very nice assisted with original reset of password no issues just awaiting restock and obviously extra haribo for the inconvenience if allowed under the present climate 🇬🇧”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“10 outta 10 throughout. Crazy going anywhere else for high quality mini parts”
Helpful Report
Posted 5 years ago
Kelvin Sloan
Verified Buyer
“Ordered on Friday delivered on Tuesday amazing delivery turn around, and we are going through the toughest time in our existence. Quality product thank you”
Helpful Report
Posted 5 years ago
JP
Verified Reviewer
“Brought two Ultraguage's from Orranje end of Oct19, when I unboxed them one had a cracked screen, I msg them before Christmas where they asked me to return the damaged one for a replacement which I did, but this was sometime after due to Christmas/Holiday Aboard/illness (Covid 19). Anyway someone at their address had signed for the item but they claimed it was none of their staff and refused to offer me a replacement or refund, as this was over 90 days I could not claim from Paypal and as I only sent it 1st class signed for (as it was broken) the most I can get back from Royal Mail is £20. I won't be using Orranje again and have complained direct to Ultraguage about this, had this been my own company I would have taken it on the chin it's not a lot of money it's more about the principle of looking after your customers. If you want an Ultraguage just buy direct from them in the states, may cost a few extra £ but at least you know you'll be looked after should you have any problems.”
Helpful Report
Posted 5 years ago
Hi Jonathan, We are sorry you feel that way, but as we have explained, the item wasn't delivered back to ourselves, or our business neighbours, so we do not know where you sent it and who signed for it. As it hasn't been returned back to us, we cannot replace or refund the iten - this would be same for any business you return a product to. We understood it must be frustrating for you that you did not insure the item with the courier, and the item has been lost, so we offered a goodwill gesture in the form of a discount on another one - something we did not have to do, considering the fault with delivery lies between yourself and the courier. You rudely refused this offer, and told us we should be sending you one for free, and failed to understand that companies cannot replace items, if the items are never returned back to them. We went above and beyond normal duties to assist you in the return, considering it was nearly a month after the item was delivered that you reported an issue, then nearly 6 months until you attempted to send the item back to us. Considering normal returns policies, including our own, state that items must be returned within 30 days of delivery, and the fact that we were still happy to honour the return 180 days after delivery, shows that we care for our customers, and wanted to resolve the issue for you. To break down the timeline of events for your purchase; 31th Oct 2019 19:49 - Purchased 2 x UltraGauges 26th Oct 19 - Nearly 1 month later, you report that one of them had an issue with the screen 26th Oct 2019 17:33 - We messaged you to ask for more details, and offered a replacement Nearly 3 months pass 10th Feb 2020 - You advise the issue is still there, and for us to send you a replacement 10th Feb 2020 11:27 - We asked you to raise a return via eBay, so we could refund / replace 10th Feb 2020 16:27 - You advise that eBay is saying the order is too old to raise a return for 10th Feb 2020 19:30 - We note that the order is too old (4 months) for a return to be raised via eBay (30 day return period), but provide an address to return it to 10th Feb 20:40 - You say that you will post it ASAP Nearly 2 months pass 7th Apr 2020 13:36 - You finally tell us that you have sent the item back 13th Apr 2020 11:38 - You advise that the tracking shows as delivered, and chase up a replacement 13th Apr 2020 11:40 - We break the bad news that we haven't received any parcel, and the name on the signature does not match anyone at Orranje, or any of our neighbours, but we will speak ask around again 15th Apr 2020 14:32 - We advise that no-one in the units around us has the parcel, so believe it has been lost 15th Apr 2020 15:50 - You ask us to send a replacement anyway, for a "mention" in a magazine 15th Apr 20 15:55 - We explain that we cannot send a replacement if the return hasn't been received, but offer a discount on another one as a goodwill gesture After this, numerous emails are sent back and forth, with our replies being sent within minutes of your emails. You demand more discount, threaten to tell the manufacturer, and tell us that it's not your problem that it was signed for by someone who doesn't work at our company - we politely explain that unfortunately it is your problem, as the contract is between yourself and the courier, but you don't want to know. The above timeline clearly shows that even after the long period of time from order to reporting the issue (1 month), and from reporting the issue to advising that you have sent the item (6 months), we have stayed professional, and even offered a solution when your courier lost the parcel in transit back to us - a goodwill that you threw back in our faces. Regards, Oli
Posted 5 years ago
Andy Headings
Verified Buyer
“Great Service as always 🌟🌟🌟🌟🌟”
Orranje Performance Ltd 5 star review on 20th April 2020
Helpful Report
Posted 5 years ago
Tim Delbaere
Verified Buyer
“Oli from Orranje is always helpful and available for advice. Great prices, service and same day dispatch.”
Helpful Report
Posted 5 years ago
Matt Wardle
Verified Buyer
“Awesome service, speedy delivery, great communication! Hence why they are the leaders at what they do! Buy with confidence, I know I’ll be buying again!”
Helpful Report
Posted 5 years ago
Julia Robinson
Verified Buyer
“Asked Oli some advice to confirm weather part would fit got back straight away, part was shipped straight away and received it within 2days by royal mail, thanks Orranje making a list what else I need”
Helpful Report
Posted 5 years ago
George Mandalos
Verified Buyer
“Very helpful team, nice products and prices.”
Helpful Report
Posted 5 years ago
Mark Ellis
Verified Buyer
“Superb service, as ever, no fuss and next day delivery. Reliable, efficient and all done with good humour”
Helpful Report
Posted 5 years ago
Alex Wood
Verified Buyer
“Great company, friendly, fast delivery, very responsive to messages. Would definitely recommend using them.”
Helpful Report
Posted 5 years ago
Callum Mills
Verified Buyer
“Had a query about a order, had instant reply with as much help as they could give 👌🏼 top notch customer service.”
Helpful Report
Posted 5 years ago
Nikul Patel
Verified Buyer
“Ordered a Sprint Booster for my BMW from Orranje. Firstly they had the cheapest price for it and I searched far and wide to compare prices. Anyway extremely impressed with the service received from Oli. I sent a fair few emails and received responses from Oli in literally minutes. Same day dispatch too as ordered before 2pm. Sprint Booster is great too. Well worth the money.”
Helpful Report
Posted 5 years ago
Ben
Unverified Reviewer
“when the chance came to grab one off orange G-wing spoilers I jumped at the chance knowing they don’t hang around! I was informed By email when it was sent out and through it’s transport to me. Upon delivery i opened my rather squashed box in eager to see her in all her glory! But upon inspection I noticed the blade had cracked either side ☹️.. a quick email to oli and within a few moments he had organised a replacement to be sent out.. I can’t not recommend orranje highly enough on every aspect from delivery, customer service. It’s a big thumps up from me and A+ service 👍”
Helpful Report
Posted 5 years ago
Tom Braide
Verified Buyer
“Really fast delivery times. Thanks”
Helpful Report
Posted 5 years ago
Ryan Read
Verified Buyer
“A very good service and quick delivery time during the crisis we’re currently in! Will be defiantly using again”
Helpful Report
Posted 5 years ago
Martin Thom
Verified Buyer
“Always help full👍”
Helpful Report
Posted 5 years ago
Marc Webb Building Ltd
Verified Buyer
“Great to deal with, better than trying to order direct from manufacturer”
Helpful Report
Posted 5 years ago
Michael Frost
Verified Buyer
“Excellent service always helpful”
Helpful Report
Posted 5 years ago
Wayne Douglas
Verified Buyer
“Great service, everything always arrives safely and quickly. Wayne”
Helpful Report
Posted 5 years ago
Orranje Performance Ltd is rated 5.0 based on 3,729 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request