Orranje Performance Ltd Reviews

Name: Orranje Performance Ltd
Rating: 4.97

5.0 Rating 3,105 Reviews

100 %

of reviewers recommend Orranje Performance Ltd

5.0

Based on 3,105 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

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info@orranje.co.uk

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Orranje Performance Ltd 5 star review on 14th April 2024

Paul Orbell

Orranje Performance Ltd 5 star review on 27th March 2024

Shaun Baxter

205

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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Spanish

“Asked for replacement airtec £10 expansion tank cap under warranty as it was faulty.My god made me feel that i was on trial giving evidence. I paid £150 for tank but was questioning the experience of mechanic, my knowledge, to send pictures of coolant pouring from my new rebuilt engine at a cost £8000 but wasnt interested if this would cause over heating issues and damage to new rebuilt engine for a picture !!!!..Needs training in customer care and not treat them as incompetent. Also to fulfill warranty for customers and not make feel like they have to beg or stand trial for a £10 faulty under warranty cap !!! Will take your money but then be unhelpful reagrding warranty issues and basically treating you as a liar..Be aware of the other side of this seller...Ill be buying from a more professional company.Showed this company and 40 years experience mechanic the emails and they couldn't believe this sellers treatment to a customer.Spent alot of money with this seller but never again after this experience..Beware !!!Also calls you rude when you speak to him as an adult but treats you like an uneducated child !!”

Helpful Report

Posted 4 years ago

Hi Peter, As we tried to explain, when claiming for a replacement part under warranty, it is normal for the supplier to ask what the fault is, and how the fault was determined by yourself or mechanic. This allows the manufacturer to determine if it is a valid warranty claim, and if it is, they can replace or repair the part, and make necessary changes if required to ensure the same issue doesn't happen again to you or other customers. Unfortunately "it is faulty" doesn't provide sufficient information, and doesn't help us or the manufacturer to determine what the fault is, and how to resolve it. As the product in question is made up of two components; the expansion tank and the tank cap, we wanted to ensure that it was definitely the cap at fault, and not the tank, or any other issue, which is why a replacement cannot just be sent out in the hope it will solve a vague issue. When we asked for more information, you were extremely reluctant to provide any further details, so we explained why we required them, and asked questions to try and determine what the fault was. We did not ask you to "send pictures of coolant pouring from my new rebuilt engine", but asked for pictures of the fault if it was clear, as at this point we had no idea what the issue was. When you finally confirmed that the cap would fail under pressure, we asked what pressure it was tested to, as cars with expansion tanks are designed to release overpressure through the cap, to protect more expensive components within the cooling system. If the cap was releasing pressure at a higher value than what the MINI cooling system is designed to hold, then the cap was doing it's job correctly. If this value was lower, then of course the cap was at fault, and would be replaced under warranty. The reason ourselves and manufacturers ask for information, and offer such advice as the above, is that many parts are fitted by customers or mechanics that aren't used to MINIs, so sometimes warranty claims can be down to issues with other parts, the incorrect fitting of parts, or requiring more information on why parts act like they do. At no point were we treating you as incompetent or a liar. Throughout our lengthy conversation, we were being completely professional, even though we were being subjected to rude and passive aggressive responses. To say we were being unhelpful is slightly confusing, considering our website and out of office states that we are away on maternity and paternity until the 6th April, yet we were replying to every email within minutes of us receiving them. It is very odd for someone to be so defensive and reluctant to provide information when we are trying to help them, and when we spoke to Airtec, they also confirmed that they were having difficulty trying to help you too. Putting all this aside, we acted as we always would, and raised a warranty replacement with Airtec once sufficient information was provided. We advised you of this, yet disappointingly received no thanks from you, and only a request for us to never contact you again. The replacement will still be sent to you from Airtec, and we hope this will solve your issues. Regards, Oli

Posted 4 years ago

“Ordered on the 24th of august still waiting for the product its now December the 7th keep saying its down to covid in mexico or lack of supply parts not been offered discount on the part for the wait or anything only if i want a carbon fibre one to pay like the extra and id get it right away when i don’t want that… email with company is ok though but its a drag that I'm still waiting for the part”

Helpful Report

Posted 1 year ago

Stephen, It's disappointing to read such a review, when we have been transparent since before your order, and up to the present day. Before ordering, you asked when we would have stock, and we advised that we would be looking at approx 4 months, which would take us to the end of December, so to see a negative review before the expected delivery date, is both disappointing and confusing. When the item was ordered, it clearly stated that we were awaiting stock. We have since kept you up dated with news on our Leap order, which has unfortunately been delayed due to many reasons, including but not limited to; material delays, manufacturing delays, low staffing due to COVID, and increasing red tape for exporting / importing from Mexico to the UK. We have replied to every email you have sent within minutes of receiving them, even though the tone of your emails have been rude and lacking in empathy. Every email we have sent to you, we have asked the question; 'are you happy to wait, would you prefer to cancel for a refund, or would you like to upgrade to the carbon fibre version which we have in stock', yet you have refused to answer this question, so we have kept your order open. However, in light of your review, it is obvious that you are no longer willing to wait the expected time that we quoted, and we have taken the decision to cancel and refund your order. Regards, Oli

Posted 1 year ago

“Always fast to deliver the goods & always my first call for parts and performance parts. Fantastic company to order from. Fantastic service. Order numbers 15429680825898 15583344747629 J.larder”

Helpful Report

Posted 3 years ago

“This company just keeps on giving, never fails to amaze just how smooth the purchases are and the quick delivery times, great guys, great company what more could you ask for :) many thanks orranje !”

Helpful Report

Posted 3 years ago

“Orange are the best for mini parts and upgrades. Would recommend 5*****”

Helpful Report

Posted 3 years ago

“Very good delivery time, even during this time of uncertainty. Excellent customer service”

Helpful Report

Posted 3 years ago

“Brought two Ultraguage's from Orranje end of Oct19, when I unboxed them one had a cracked screen, I msg them before Christmas where they asked me to return the damaged one for a replacement which I did, but this was sometime after due to Christmas/Holiday Aboard/illness (Covid 19). Anyway someone at their address had signed for the item but they claimed it was none of their staff and refused to offer me a replacement or refund, as this was over 90 days I could not claim from Paypal and as I only sent it 1st class signed for (as it was broken) the most I can get back from Royal Mail is £20. I won't be using Orranje again and have complained direct to Ultraguage about this, had this been my own company I would have taken it on the chin it's not a lot of money it's more about the principle of looking after your customers. If you want an Ultraguage just buy direct from them in the states, may cost a few extra £ but at least you know you'll be looked after should you have any problems.”

Helpful Report

Posted 4 years ago

Hi Jonathan, We are sorry you feel that way, but as we have explained, the item wasn't delivered back to ourselves, or our business neighbours, so we do not know where you sent it and who signed for it. As it hasn't been returned back to us, we cannot replace or refund the iten - this would be same for any business you return a product to. We understood it must be frustrating for you that you did not insure the item with the courier, and the item has been lost, so we offered a goodwill gesture in the form of a discount on another one - something we did not have to do, considering the fault with delivery lies between yourself and the courier. You rudely refused this offer, and told us we should be sending you one for free, and failed to understand that companies cannot replace items, if the items are never returned back to them. We went above and beyond normal duties to assist you in the return, considering it was nearly a month after the item was delivered that you reported an issue, then nearly 6 months until you attempted to send the item back to us. Considering normal returns policies, including our own, state that items must be returned within 30 days of delivery, and the fact that we were still happy to honour the return 180 days after delivery, shows that we care for our customers, and wanted to resolve the issue for you. To break down the timeline of events for your purchase; 31th Oct 2019 19:49 - Purchased 2 x UltraGauges 26th Oct 19 - Nearly 1 month later, you report that one of them had an issue with the screen 26th Oct 2019 17:33 - We messaged you to ask for more details, and offered a replacement Nearly 3 months pass 10th Feb 2020 - You advise the issue is still there, and for us to send you a replacement 10th Feb 2020 11:27 - We asked you to raise a return via eBay, so we could refund / replace 10th Feb 2020 16:27 - You advise that eBay is saying the order is too old to raise a return for 10th Feb 2020 19:30 - We note that the order is too old (4 months) for a return to be raised via eBay (30 day return period), but provide an address to return it to 10th Feb 20:40 - You say that you will post it ASAP Nearly 2 months pass 7th Apr 2020 13:36 - You finally tell us that you have sent the item back 13th Apr 2020 11:38 - You advise that the tracking shows as delivered, and chase up a replacement 13th Apr 2020 11:40 - We break the bad news that we haven't received any parcel, and the name on the signature does not match anyone at Orranje, or any of our neighbours, but we will speak ask around again 15th Apr 2020 14:32 - We advise that no-one in the units around us has the parcel, so believe it has been lost 15th Apr 2020 15:50 - You ask us to send a replacement anyway, for a "mention" in a magazine 15th Apr 20 15:55 - We explain that we cannot send a replacement if the return hasn't been received, but offer a discount on another one as a goodwill gesture After this, numerous emails are sent back and forth, with our replies being sent within minutes of your emails. You demand more discount, threaten to tell the manufacturer, and tell us that it's not your problem that it was signed for by someone who doesn't work at our company - we politely explain that unfortunately it is your problem, as the contract is between yourself and the courier, but you don't want to know. The above timeline clearly shows that even after the long period of time from order to reporting the issue (1 month), and from reporting the issue to advising that you have sent the item (6 months), we have stayed professional, and even offered a solution when your courier lost the parcel in transit back to us - a goodwill that you threw back in our faces. Regards, Oli

Posted 4 years ago

“Just received my Silver Project camber plates for my R52 from Orranje. Perfectly packaged and delivered when promised. Free air fresheners and a packet of Haribo starmix!!! 😊😊😊 I can not recommend these guys highly enough. Their service is second to none! Fantastic!!!!!”

Helpful Report

Posted 4 years ago

“Super quick as per normal! Many thanks Oli :-)”

Helpful Report

Posted 6 years ago

“i’ve brought some scuttle panel events that cost me just as much to repair when they come bran new!! Very badly put together no way worth 175 quid and when I sent him pictures he wasn’t prepared to do anything because I fix them!!I wouldn’t of had to fix them if they come right in the first place so just be warned these products or not worth buy just like the airtec intercooler i brought that just fell apart so don’t waste your money!!!”

Helpful Report

Posted 6 years ago

Hi Jonathan, We are sorry you are unhappy with your recent purchase. As we state on our website in the description for the product; "Please note they require a small amount of work prior to painting, due to the material that they are made from. This is the same for all Orciari products." As explained, we would have been happy to either refund or replace them if you had contacted us prior to, or during painting, when you could see how they were made, but you waited until they were fully finished and fitted to your car before contacting us. This doesn't leave us with many options to remedy the issues you had. As a note, we have sold hundreds of these over the years, and never had any issue with other people painting them. In regards to the Airtec intercooler back in 2014 - we explained that we would have been happy to replace the intercooler for a brand new one, but you chose to fix it yourself. We attempted to contact you several times via phone and email, but we never received an answer or reply so we were unable to reimburse you for the repair cost. We have tried to assist you with the issues with the vents, but rather than discuss how you would like the issue rectifying, we were met with rude and abrupt emails from yourself. However as promised, we have created a £5 voucher towards a future purchase, and as a thank you for your review. Simply use your order number as the coupon code during checkout on our website. Many thanks, Oli

Posted 6 years ago

“Amazing products and good price.Immediate responce and delivery.Friendly behavior with the overseas customers like myself.-Thank you Oli -. P.S. I send to all of you the love from a strong and proud mini cooper s which is mooving in Greece”

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Posted 6 years ago

“Orranje affidabile e veloce nella consegna. L'articolo da me acquistato e perfettamente riuscito vedi foto. (Tappo tergicristalli)”

Orranje Performance Ltd 5 star review on 28th November 2017

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Posted 6 years ago

“Very easy to deal with a wealth of knowledge on mini cars so you know it’s helpful. Only place il use for parts”

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Posted 6 years ago

Orranje Performance Ltd is rated 5.0 based on 3,105 reviews