Orranje Performance Ltd Reviews

Name: Orranje Performance Ltd
Rating: 4.97

5.0 Rating 3,101 Reviews

100 %

of reviewers recommend Orranje Performance Ltd

5.0

Based on 3,101 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

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info@orranje.co.uk

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Orranje Performance Ltd 5 star review on 14th April 2024

Paul Orbell

Orranje Performance Ltd 5 star review on 27th March 2024

Shaun Baxter

205

Anonymous

Anonymous // 01/01/2019

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“Ordered on the 24th of august still waiting for the product its now December the 7th keep saying its down to covid in mexico or lack of supply parts not been offered discount on the part for the wait or anything only if i want a carbon fibre one to pay like the extra and id get it right away when i don’t want that… email with company is ok though but its a drag that I'm still waiting for the part”

Helpful Report

Posted 1 year ago

Stephen, It's disappointing to read such a review, when we have been transparent since before your order, and up to the present day. Before ordering, you asked when we would have stock, and we advised that we would be looking at approx 4 months, which would take us to the end of December, so to see a negative review before the expected delivery date, is both disappointing and confusing. When the item was ordered, it clearly stated that we were awaiting stock. We have since kept you up dated with news on our Leap order, which has unfortunately been delayed due to many reasons, including but not limited to; material delays, manufacturing delays, low staffing due to COVID, and increasing red tape for exporting / importing from Mexico to the UK. We have replied to every email you have sent within minutes of receiving them, even though the tone of your emails have been rude and lacking in empathy. Every email we have sent to you, we have asked the question; 'are you happy to wait, would you prefer to cancel for a refund, or would you like to upgrade to the carbon fibre version which we have in stock', yet you have refused to answer this question, so we have kept your order open. However, in light of your review, it is obvious that you are no longer willing to wait the expected time that we quoted, and we have taken the decision to cancel and refund your order. Regards, Oli

Posted 1 year ago

“Site kept crashing so wouldn’t let me pay plus I’ve waited 5 days from DHL to get delivered. Still couldn’t deliver it so drove 40 miles there and 40 miles back to get my parts..notified orranje about it and not a single response. Won’t be ordering from them again.”

Helpful Report

Posted 1 year ago

Adam, When you say the site kept crashing, the error shown was that payment authentication failed on your card. This is due to our payment integration not supporting '3D secure authorisation' which we explained on live chat. Our temporary solution is to choose the PayPal option, followed by 'Pay with debit or credit card' to allow you to make payment via PayPal, without a PayPal account. This is the solution we offer customers who also hit this issue, and who are happy to follow our recommendation to finish placing their order. However you found it difficult to follow the steps provided, and aimed derogatory comments towards us, and even though your attitude was less than pleasant, we still assisted minute by minute until you were able to make payment and place your order. In hindsight, we should have ceased communicating with you at this stage, and asked you to shop elsewhere, however we understand it can be frustrating when there are issues placing an order, so we put this down to frustration rather than a toxic personality trait. In regards to your comment about the delivery issues, we weren't aware of these issues until you left a negative review at 12:26 on 6th September, 49 minutes after you messaged us at 11:45 with *obscene language directed at Orranje* about the issues you had. As noted on the top of the site, and on out out of office notification, we were closed on 6th September, however we did break our holiday to reply to you at 12:55 on the same day. To say that you notified us and we did not respond is unfair, as to allow only 49 minutes to reply, on a day that we were closed, is really not long enough, especially considering our previous conversations where we had replied within seconds. Allowing sellers a reasonable amount of time to respond is only fair - in comparison, when we were messaging your @ajc_detailing_co business Instagram account to assist with your payment issues, it took you over 1+ hour to reply to our messages, after we replied to you within seconds. To comment on the DHL delivery issues you have raised in your review, here's a breakdown of your order; 01/09/22 Thursday 16:42 - Order placed, outside of office hours 02/09/22 Friday 10:47 - Order shipped, with delivery due on 05/09/22 Monday 02/09/22 Friday 17:44 - You re-scheduled the delivery to be left at a Local Parcel Shop 02/09/22 Friday 17:44 - You re-scheduled the delivery to be collected from the DHL Depot 06/09/22 Tuesday 13:38 - You collected the parcel I'm not sure where the issue lies, as the tracking clearly shows you had control over the delivery, and chose to collect it from the depot, rather than wait for delivery. However, as noted in the tracking email, we ask that customers contact us on the rare occasion that there are issues with orders or deliveries, and we will assist straight away. We strive on for excellence in customer service, and will always do everything we can to resolve any issues - we've even sent taxis to collect parcels when couriers have had delays during strikes, COVID, and bad weather. In this instance I believe this review is very unfair. Considering your negativity and obscene language used towards Orranje, we have offered to collect the items from you for a full refund, but you have declined this. We would rather you accept this offer, as we would prefer not to sell to customer's such as yourself - we have a zero tolerance for abusive language, and will close accounts and cancel orders in such instances. An employee in a high street shop would not expect such language to be directed at them, and the same applies to online sellers too. We just wish we could review customers, to warn other sellers of vile language and attitudes. Regards, Oli

Posted 1 year ago

“Unfortunately I cannot comment on their products, only their terrible customer service. I never received the parts I had paid for. Despite the tracking showing that it had not been delivered to my house, this trader disputed my claim and called me a liar. There are other places to buy mini performance parts - I recommend using them instead, as if the delivery goes wrong these people will not help you. A Terrible online 'shop'”

Helpful Report

Posted 2 years ago

Jim, I could understand your review if we did not try and assist from the moment you raised the issue with us, but we did, even replying to your rude, and abusive emails, out of hours. As soon as you raised the delivery issue with us, we jumped on it, and raised an investigation with the courier. We explained to you that we needed a legal document signing to declare that you had not received the item, yet you refused to provide this, getting very defensive in the process. Even after repeated explanations that the courier was claiming the item had been delivered, and signed for by you, and advising that we required the document to dispute their claim, you still refused to sign it. After pressure from ourselves, and no signed document from you, we asked the courier to visit the house you claimed the item had been delivered to by mistake, to collect the item and redeliver to you. However, you would not allow them time to do this, and less than 24 hours after the issue occurring, you threatened us with leaving bad reviews on all platforms, and raised a payment reversal with your bank, giving us next to no time to resolve the issue that you claimed had occurred. Considering you flatly refused to sign a legal document to say you hadn't received the item, and how defensive you were, it all panned out rather suspect, but at no point did we call you a liar, and acted professionally with our replies, even with the lack of respect and common courtesy you showed us. If only we could review customers... Oli

Posted 1 year ago

“The product was broken then I got called rude when I was livid that said product was broken and got told not to shop with you anymore when I complained. I have now brought my pulleys, a intercooler and a intake from a major distributor “airtec” or from the maker of the product costing close to 830 pounds. Yes I may have been rude but this taught me to shop from source or from people that make high standard products, thank you for calling me rude or whatever you said.”

Helpful Report

Posted 2 years ago

Hi Michael, As explained at the time, we were sorry that the item arrived broken, which was caused due to mishandling by the courier. This is very rare, as we always ensure items are packaged well so damage does not occur, but the parcel was handled in such a way that the packaging was unable to protect the item. We immediately offered to collect the damage item so we could send a replacement, but you flatly refused to allow us to collect and replace it. After many messages back and forth, both during and outside of work hours, we stayed professional, even though you were extremely rude, and directed abuse and threats at us. This lead to us ask you not to purchase from us again, and we have since posted on social media that we will no longer tolerate abusive behaviour, and will cancel any orders made by people who act in this way. If we could share customer details with other sellers to warn them of such disgusting behaviour, we would do. Regards, Oli

Posted 2 years ago

“Brought two Ultraguage's from Orranje end of Oct19, when I unboxed them one had a cracked screen, I msg them before Christmas where they asked me to return the damaged one for a replacement which I did, but this was sometime after due to Christmas/Holiday Aboard/illness (Covid 19). Anyway someone at their address had signed for the item but they claimed it was none of their staff and refused to offer me a replacement or refund, as this was over 90 days I could not claim from Paypal and as I only sent it 1st class signed for (as it was broken) the most I can get back from Royal Mail is £20. I won't be using Orranje again and have complained direct to Ultraguage about this, had this been my own company I would have taken it on the chin it's not a lot of money it's more about the principle of looking after your customers. If you want an Ultraguage just buy direct from them in the states, may cost a few extra £ but at least you know you'll be looked after should you have any problems.”

Helpful Report

Posted 3 years ago

Hi Jonathan, We are sorry you feel that way, but as we have explained, the item wasn't delivered back to ourselves, or our business neighbours, so we do not know where you sent it and who signed for it. As it hasn't been returned back to us, we cannot replace or refund the iten - this would be same for any business you return a product to. We understood it must be frustrating for you that you did not insure the item with the courier, and the item has been lost, so we offered a goodwill gesture in the form of a discount on another one - something we did not have to do, considering the fault with delivery lies between yourself and the courier. You rudely refused this offer, and told us we should be sending you one for free, and failed to understand that companies cannot replace items, if the items are never returned back to them. We went above and beyond normal duties to assist you in the return, considering it was nearly a month after the item was delivered that you reported an issue, then nearly 6 months until you attempted to send the item back to us. Considering normal returns policies, including our own, state that items must be returned within 30 days of delivery, and the fact that we were still happy to honour the return 180 days after delivery, shows that we care for our customers, and wanted to resolve the issue for you. To break down the timeline of events for your purchase; 31th Oct 2019 19:49 - Purchased 2 x UltraGauges 26th Oct 19 - Nearly 1 month later, you report that one of them had an issue with the screen 26th Oct 2019 17:33 - We messaged you to ask for more details, and offered a replacement Nearly 3 months pass 10th Feb 2020 - You advise the issue is still there, and for us to send you a replacement 10th Feb 2020 11:27 - We asked you to raise a return via eBay, so we could refund / replace 10th Feb 2020 16:27 - You advise that eBay is saying the order is too old to raise a return for 10th Feb 2020 19:30 - We note that the order is too old (4 months) for a return to be raised via eBay (30 day return period), but provide an address to return it to 10th Feb 20:40 - You say that you will post it ASAP Nearly 2 months pass 7th Apr 2020 13:36 - You finally tell us that you have sent the item back 13th Apr 2020 11:38 - You advise that the tracking shows as delivered, and chase up a replacement 13th Apr 2020 11:40 - We break the bad news that we haven't received any parcel, and the name on the signature does not match anyone at Orranje, or any of our neighbours, but we will speak ask around again 15th Apr 2020 14:32 - We advise that no-one in the units around us has the parcel, so believe it has been lost 15th Apr 2020 15:50 - You ask us to send a replacement anyway, for a "mention" in a magazine 15th Apr 20 15:55 - We explain that we cannot send a replacement if the return hasn't been received, but offer a discount on another one as a goodwill gesture After this, numerous emails are sent back and forth, with our replies being sent within minutes of your emails. You demand more discount, threaten to tell the manufacturer, and tell us that it's not your problem that it was signed for by someone who doesn't work at our company - we politely explain that unfortunately it is your problem, as the contract is between yourself and the courier, but you don't want to know. The above timeline clearly shows that even after the long period of time from order to reporting the issue (1 month), and from reporting the issue to advising that you have sent the item (6 months), we have stayed professional, and even offered a solution when your courier lost the parcel in transit back to us - a goodwill that you threw back in our faces. Regards, Oli

Posted 3 years ago

“Asked for replacement airtec £10 expansion tank cap under warranty as it was faulty.My god made me feel that i was on trial giving evidence. I paid £150 for tank but was questioning the experience of mechanic, my knowledge, to send pictures of coolant pouring from my new rebuilt engine at a cost £8000 but wasnt interested if this would cause over heating issues and damage to new rebuilt engine for a picture !!!!..Needs training in customer care and not treat them as incompetent. Also to fulfill warranty for customers and not make feel like they have to beg or stand trial for a £10 faulty under warranty cap !!! Will take your money but then be unhelpful reagrding warranty issues and basically treating you as a liar..Be aware of the other side of this seller...Ill be buying from a more professional company.Showed this company and 40 years experience mechanic the emails and they couldn't believe this sellers treatment to a customer.Spent alot of money with this seller but never again after this experience..Beware !!!Also calls you rude when you speak to him as an adult but treats you like an uneducated child !!”

Helpful Report

Posted 4 years ago

Hi Peter, As we tried to explain, when claiming for a replacement part under warranty, it is normal for the supplier to ask what the fault is, and how the fault was determined by yourself or mechanic. This allows the manufacturer to determine if it is a valid warranty claim, and if it is, they can replace or repair the part, and make necessary changes if required to ensure the same issue doesn't happen again to you or other customers. Unfortunately "it is faulty" doesn't provide sufficient information, and doesn't help us or the manufacturer to determine what the fault is, and how to resolve it. As the product in question is made up of two components; the expansion tank and the tank cap, we wanted to ensure that it was definitely the cap at fault, and not the tank, or any other issue, which is why a replacement cannot just be sent out in the hope it will solve a vague issue. When we asked for more information, you were extremely reluctant to provide any further details, so we explained why we required them, and asked questions to try and determine what the fault was. We did not ask you to "send pictures of coolant pouring from my new rebuilt engine", but asked for pictures of the fault if it was clear, as at this point we had no idea what the issue was. When you finally confirmed that the cap would fail under pressure, we asked what pressure it was tested to, as cars with expansion tanks are designed to release overpressure through the cap, to protect more expensive components within the cooling system. If the cap was releasing pressure at a higher value than what the MINI cooling system is designed to hold, then the cap was doing it's job correctly. If this value was lower, then of course the cap was at fault, and would be replaced under warranty. The reason ourselves and manufacturers ask for information, and offer such advice as the above, is that many parts are fitted by customers or mechanics that aren't used to MINIs, so sometimes warranty claims can be down to issues with other parts, the incorrect fitting of parts, or requiring more information on why parts act like they do. At no point were we treating you as incompetent or a liar. Throughout our lengthy conversation, we were being completely professional, even though we were being subjected to rude and passive aggressive responses. To say we were being unhelpful is slightly confusing, considering our website and out of office states that we are away on maternity and paternity until the 6th April, yet we were replying to every email within minutes of us receiving them. It is very odd for someone to be so defensive and reluctant to provide information when we are trying to help them, and when we spoke to Airtec, they also confirmed that they were having difficulty trying to help you too. Putting all this aside, we acted as we always would, and raised a warranty replacement with Airtec once sufficient information was provided. We advised you of this, yet disappointingly received no thanks from you, and only a request for us to never contact you again. The replacement will still be sent to you from Airtec, and we hope this will solve your issues. Regards, Oli

Posted 4 years ago

“i bought a sprint booster which failed on the motorway leaving the mini in limp mode i have tried contacting for a refund but not had any reply , i have now emailed a second time”

Helpful Report

Posted 5 years ago

Hi Colin, We've just received your negative review about the issue you had with your SprintBooster. We are sorry to hear that the unit failed. You mention you have tried to contact us twice without reply, but we haven't had any email or message from you - may I ask how you tried to contact us? We would like to receive the unit back from you so we can arrange a full refund. Would we be able to arrange a return label for you please, either for the courier to collect from you, or for the parcel to be dropped off at a local myHermes parcelshop, whichever is easiest for you. Once we receive the unit back, we can then refund your order in full. Many thanks, Oli

Posted 5 years ago

Contact has now been made with Colin, and a returns label emailed to him for the item to be returned for a full refund.

Posted 5 years ago

Item received back and fully tested for a number of days, and no issue found. Advised Colin that it is possible that it was a one off fault caused by over boosting, especially if he has a smaller pulley and / or had the Sprintbooster set to max and accelerated hard - over boosting and limp mode can be caused by a faulty MAF sensor on the front of the inlet manifold, and replacing this ensures it doesn't happen again. Although the item wasn't found to be faulty, a full refund was sent to Colin. We also asked if he would be kind enough to remove / retract the negative review he left, as we feel it isn't fair that he mentions he couldn't contact us, as we didn't receive any email or message on Facebook etc. Unfortunately we have received no response, a thank you, or an apology.

Posted 5 years ago

“i’ve brought some scuttle panel events that cost me just as much to repair when they come bran new!! Very badly put together no way worth 175 quid and when I sent him pictures he wasn’t prepared to do anything because I fix them!!I wouldn’t of had to fix them if they come right in the first place so just be warned these products or not worth buy just like the airtec intercooler i brought that just fell apart so don’t waste your money!!!”

Helpful Report

Posted 6 years ago

Hi Jonathan, We are sorry you are unhappy with your recent purchase. As we state on our website in the description for the product; "Please note they require a small amount of work prior to painting, due to the material that they are made from. This is the same for all Orciari products." As explained, we would have been happy to either refund or replace them if you had contacted us prior to, or during painting, when you could see how they were made, but you waited until they were fully finished and fitted to your car before contacting us. This doesn't leave us with many options to remedy the issues you had. As a note, we have sold hundreds of these over the years, and never had any issue with other people painting them. In regards to the Airtec intercooler back in 2014 - we explained that we would have been happy to replace the intercooler for a brand new one, but you chose to fix it yourself. We attempted to contact you several times via phone and email, but we never received an answer or reply so we were unable to reimburse you for the repair cost. We have tried to assist you with the issues with the vents, but rather than discuss how you would like the issue rectifying, we were met with rude and abrupt emails from yourself. However as promised, we have created a £5 voucher towards a future purchase, and as a thank you for your review. Simply use your order number as the coupon code during checkout on our website. Many thanks, Oli

Posted 6 years ago

Orranje Performance Ltd is rated 5.0 based on 3,101 reviews