Otto's Tackle World Reviews

Name: Otto's Tackle World
Address: Otto's Tackle World, 74 - 76 Victoria Rd, Drummoyne, NSW
Rating: 4.80

4.8 Rating 5,025 Reviews

95 %

of reviewers recommend Otto's Tackle World

4.8

Based on 5,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Otto\'s Tackle World Reviews$

Visit Website

Phone:

+61 (0) 29819 6522

Email:

info@ottostackleworld.com.au

Location:

Otto's Tackle World, 74 - 76 Victoria Rd
Drummoyne, NSW
2047

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Otto's Tackle World 1 star review on 11th June 2025

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Otto's Tackle World 1 star review on 19th May 2025

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally good service but they dropped the ball on this one big time. Ordered 6 Sept, recieved over 6 weeks later. I called them 4 times and each time they promised to call back with information about my order but never did.”

Helpful Report

Posted 1 year ago

“Went to exchange my Tcurve Premium after spotting an obvious defect with one of the rod guides, exposing the base of the guide to the elements through a burst bubble in the guide wrapping, only to be told by one of the elderly shop attendant that this was not a manufacturing defect and that most custom rods encounter those issues on a regular basis. The rest of the staff were as surprised as I was by the stupidity of this statement which I was told to ignore before they proceeded to replace the rod with another model. Needless to say that I will think twice before purchasing another high end item from a shop which tolerates this type of behaviour from one of its representatives. The man’s behaviour was agressive and left with me a negative impression having purchased an expensive rod without the level of customer service expected from this establishment.”

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Posted 1 year ago

“This has been the worst on line tackle purchasing experience I have ever had. I will never use Ottos again. Still waiting on my braid. Happy to go in to more detail, if you are interested. Gary Hunter”

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Posted 1 year ago

“Have not received item.”

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Posted 1 year ago

“Poor service with the online ordering process. Fake promise with express delivery!!!”

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Posted 2 years ago

“Delivery says my parcel is still in Sidney?”

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Posted 2 years ago

“Save your money and don't pay for express delivery. 1-3 days turned into 8 days for me. Very disappointed with service.”

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Posted 2 years ago

“The description does not match”

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Posted 2 years ago

“Purchased a Infeet rod which I hadn’t received for 2 weeks, once made contact my response was sorry forgot to post it. Sorry but very poor customer service.”

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Posted 2 years ago

“Still waiting for my delivery”

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Posted 2 years ago

“32 days since I ordered and payed for the lures , still haven't got them , fcking useless , shop elsewhere”

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Posted 2 years ago

“Still waiting for my delivery, 9 Days, rang and was Tom if I haven’t received my order by the 6 th December give them a call !”

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Posted 2 years ago

“Still waiting on a reply back from My recent order of Penn Authority 4500 that is missing a body screw. Email sent & still no reply. Very disappointing...”

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Posted 2 years ago

“Delivery very slow. Ordered on 6th Oct. Received 24th Oct. Incorrect item received. Still waiting to be sorted out.”

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Posted 2 years ago

“I’m a disappointed by the service Otto’s provided. I ordered a rod and reel online over 3 weeks ago. After a couple of weeks they didn’t arrive to I followed up and apparently someone had forgotten to send out the order. Last week the rod arrived but no reel. No one seems to know what is going and I am leaving on a fishing trip tomorrow. I will now have to buy another reel.”

Helpful Report

Posted 2 years ago

“I am an international buyer. I asked for a specific shipping method that was available and they did not ship the parcel with the method I asked. They never communicate with me before to ask me or to discuss. I also send a msg afterwards to ask them and they never answered.”

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Posted 2 years ago

“Very slow. I placed an order online Friday 12th August and did not receive notification that my order had been shipped until Friday 19th August. It is now the 29th August and I still have not received my order. For comparison, I placed a bigger order with a rival online store, being Anglers warehouse on the same day (half an hour later than Otto's tackle world). I received that order On Tuesday 16th August.”

Helpful Report

Posted 2 years ago

“Not a great shopping experience. Didn’t receive most of my order and one of the 3 rods delivered was damaged. Sent through a dispute through their website on the order and have sent a photo of the crushed rod butt though no contact has been made to resolve or advise why most of my order was missing.”

Helpful Report

Posted 2 years ago

“Delivered wrong size. Not helpful at all in resolving the problem. Would not return phonecalls.”

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Posted 2 years ago

“I ordered a fishing rod and the Butt configuration wasn’t the same as in the photo and the runners were twisted around the rod. I phoned and they arranged to have the rod pickup and returned to them. After this it went bad. I contacted them by phone and email asking for the refund for no replies. I had to use my PayPal protection to finally get a refund from Paypal. I think this is extremely poor on their part, I had to chase the refund and they did not reply in anyway. I was a repeat customer but never again. I have read the many good reviews but I would have to say be aware and be sure of what you think you are buying because in my instance, the follow up service from them is disgusting.”

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Posted 2 years ago

Otto's Tackle World is rated 4.8 based on 5,025 reviews