Otto's Tackle World Reviews

Name: Otto's Tackle World
Address: Otto's Tackle World, 74 - 76 Victoria Rd, Drummoyne, NSW
Rating: 4.80

4.8 Rating 4,803 Reviews

95 %

of reviewers recommend Otto's Tackle World

4.8

Based on 4,803 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Otto's Tackle World:

Otto’s Tackle World is proud to have Sydney’s largest range of Fly and Game fishing gear as well as specialising in all things fishing such as Estuary, Rock, Beach, Kayak, and Offshore Sports Fishing.

Not only do we stock the largest names in fishing, Shimano, Daiwa, Penn, G.Loomis, Berkley, Rapala and much more, but we also carry more specialised product such as Carpenter, Crucis, Hardy, BVK, Samurai, Nomad Design and YGK. At Otto's Tackle World we are always searching out the latest and greatest innovative product from around the world

Visit Website

Phone:

+61 (0) 29819 6522

Email:

info@ottostackleworld.com.au

Location:

Otto's Tackle World, 74 - 76 Victoria Rd
Drummoyne, NSW
2047

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Otto's Tackle World 5 star review on 23rd April 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In early December, I entrusted my reel to Otto's for repair, with the expectation of a prompt resolution within approximately two weeks. About a week later, Otto's reached out, quoting a repair cost of $170, which I accepted considering the reel's value. However, subsequent updates on the progress were scarce. Towards the end of December, following a lack of communication, I reached out to inquire about the status of the repair, only to be advised to await further updates. As the new year commenced, I took the initiative to follow up in mid-January, only to be informed that the holiday closure of Penn, the manufacturer, would extend the repair timeline by at least another week. Despite assurances of timely communication upon completion, I received no further updates. February elapsed without any advancement, prompting me to withhold further inquiries, foreseeing a recurring pattern. However, by mid-March, frustration had reached its peak. Upon reaching out to Otto's once again, I was informed that the employee responsible for the repair would remain unavailable for an additional two weeks. Given the wait of nearly four months, I made the decision to retrieve my reel and seek repair services from an alternative establishment. I'd recommend avoiding Otto's for your fishing gear needs. They also tend to be on the pricier side compared to other fishing stores. You might find better deals and service elsewhere.”