“Would never, ever recommend OVO Energy. We had a direct debit which they kept automatically updating. It was the same for about a year, and almost as soon as we cashed in the +£100 we were in credit, they increased our direct debit from £75 to £120. We managed to battle them back down to £90 but still thought it was an enormous price change given that our usage levels were only ever so slightly higher than the previous year. They refused to see eye to eye with us and then left us with a bill of almost £200 at the end of our time, and refused to let us switch without paying it in full. Absolutely astounded that as a customer who'd paid on time by DD every month, they could treat so badly. Never, ever use OVO Energy.”
“nope! Just spent 5 minutes signing up putting all my address, name, phone number, date of birth and license numbers in PLUS my credit card information to be told "We're not taking on new customers right now."
Okay great, well now some random company has all my details...perfect! SCAM!”
“Direct debits drop one month then shoot up the next. Cant get any useful help from customer services. They can become very threatening and unpleasant.”
“Where to start?
1. Engineering is disgusting..they outsource the work to firms with no people- 6 months for an engineer to fix broken meter equipment.
2. It broke again? (within 4 weeks)- Sorry hit the back of the queue."will be months"
3. leaving this company?- good luck getting any balance back. left in January-- still waiting!!
4. Customer service..hahaha. have made 30-40 calls -- read above for results.
I have had complaints upheld by the Ombudsman, have been bounced around 10's of Ovo employees and provided with endless problems.
as another example...OVO have continued to take DD money when I have left and hold hundreds of pounds on account.
---In summary---
If you:
- enjoy above average prices without access to engineering support,
- are looking for chronically poor customer service
- want to fight for your money in excess balance (£600) months after leaving.
&
you dislike yourself....Then OVO Energy are the company for you!!”
“Where to start?
1. Engineering is disgusting..they outsource the work to firms with no people- 6 months for an engineer to fix broken meter equipment.
2. It broke again? (within 4 weeks)- Sorry hit the back of the queue."will be months"
3. leaving this company?- good luck getting any balance back. left in January-- still waiting!!
4. Customer service..hahaha. have made 30-40 calls -- read above for results.
I have had complaints upheld by the Ombudsman, have been bounced around 10's of Ovo employees and provided with endless problems.
as another example...OVO have continued to take DD money when I have left and hold hundreds of pounds on account.
---In summary---
If you:
- enjoy above average prices without access to engineering support,
- are looking for chronically poor customer service
- want to fight for your money in excess balance (£600) months after leaving.
&
you dislike yourself....Then OVO Energy are the company for you!!”
“Very poor billing performance. OVO thought that it knew better than I do my energy consumption. It kept wanting me to increase my D.D. I am glad to have left and Bulb is a far better choice.”
“Terms were changed half way through a 2 year contract. I wasn't informed till after it had happened and their attitude was, if I didn't like it I could leave. Very disappointed in them.”
“Be warned - Ovo were excellent on prices but not on service. I had a smart meter fitted which upset my Burglar Alarm [and neighbours] I complained to Ovo that the meter had caused it.. had a very nice responce - don't worry - get an electrician to confirm it is the meter and we will refund you... paid £72.. electrician confirmed meter was causing it and managed to get alarm working for a very short time by by-passing it - told ovo reply was we won't be paying you as your alarm is now working and wanted another letter from electrician who was disgusted and refused to do one ..even though it was only working with the meter off.
Changed suppliers - [this was 3 years ago] but didn't expect being a lady pensioner I would still be having to climb a ladder to read my electric meter because the Ovo smart meter is still there turned off so can't read it!!”
