“Ox Car Care are scammers! My engine light came on after I had their policy for three months. I took the car to a Professional Auto Repair that has excellent reputation in our community. The did diagnosis of the problem and submitted it to Ox Car Care. It took Ox Car Care 3 days to get back to the auto repair shop. They denied the claim. No written explanation nor no phone call to me. I tried for days to contact them. Finally I called customer service as if I were a wanna be customer of their program. When the agent realized I was an existing customer he said he would talk to a manager. Guess what? I never got a call back nor an e-mail. I wisely paid them by American Express where I have been a member for 35 years. American Express has filed a Spam Notice against them and will be returning my monies for now five months of payments. American Express has BLOCKED the payments to them protecting me. I tried to call them again on January 18 getting busy line notice never speaking to anyone. Their message said if you want them to call you hit # 1 which I did. It put me into a voice mail. hahaha SPAM”
“spoke highly of the customer service person he communicated with when asking about the free oil change. He wanted me to know how nice the woman was on the phone, so I’m passing that information on to you.😊 Thank you”
“same experience. paid for 2 years and they start denying claim even thought it is written in the policy. cannot get anywhere past customer service. looking for a lawyer to take my case.”
