“They will lie to you just to get you to sign up. They told me that I would get my money back if I cancel within 30 days. Then when another person read the terms back to me they said it was non refundable fee. So I immediately said I need to cancel because I’m thinking if you’re lying to me now how will you treat me later. Then they said I should not cancel that I should just try the plan for a month and pay the 1st month $169 and then cancel. ……They’re very misleading. Now I see why she was insisting I join now and stated I could cancel later. She wouldn’t let me research their company because I had never heard of them before. I had just heard them on the radio and from the beginning I told them I was just researching and curious about their information. They begged me to join saying I could cancel anytime before 30 days she didn’t tell me that I would not get my money back if I canceled before 30 days. I had even asked her that if I cancel would I get my fee back she misled me by telling me I could cancel anytime. Now I see why I had never heard of them. I’m glad they didn’t fool me longer than 1 day if you lie about 1 thing you can lie about anything. One person say I get refund then another say it’s non refundable. So that why nobody should trust you. I saw your true colors.”
“This company is the biggest scam. We have left our truck at the shop for over two weeks, because if you don't they will automatically deny your claim and say you shouldn't have driven the truck no one from our company has been out to expect it, but yet when you call and try to talk to someone they tell you that it all has to be handled by email. So, our mechanic shop has emailed them many times, trying to get someone to come out and inspect the truck in order to get the repairs done. Nope they won't send anyone, so we can't get the repairs done unless we want to pay the $4,000 or it's denied but yet they won't send anyone out from their company to look at the truck. Mind you this is the second time we have had our truck has been in and they didn't cover any of the first repair ,but yet they take your money every month. This company is nothing but a big scam and should not be allowed to stay in business. Every review you read on google it's clients getting scammed.”
“Scam... they take your money and only want to pay for partial repair, now what the repair shop says needs to be done. Only wanted to pay $300 of a $2900 bill.”
“They are crooks please don't mess with them I signed up in one day and canceled the same day and now they don't wanna refund my money they keep giving me the run around and when you try to file a claim they are going to deny your claim”
“I have had the worst experience with this company. They take your money, deny your claims and give you a hard time refunding you. I have waited over 45 days for a refund and still have not received it. They are trying to change bogus fees to avoid refunding me my full about due. This is the worst and I would never refer them to anyone.”
“THE only truth about this company is that they take my autopay is taken out each month!!! I purchased the best warranty possible and have gotten 1 oil change out of them. I had trouble with air conditioner and they claimed it was a PRE EXISTING PROBLEM, PAID NOTHING.
THE TRANSMISSION HAS WENT OUT CAUSING MORE PROBLEMS THAN JUST TRANSMISSION. THE SHOP THAT IS WORKNG WITH ME TO GET THIS FIX HAD BEEN VERY HELPFUL TO ME
OX CAR IS RIP OFF!!!”
“I needed repairs to vehicle and some they denied, and the would cover was about half of repair costs and told me I would be responsible for the rest.”
“This company is a bunch of crooks . They will take your money and not approve your claim. Then not give you a refund . Act like it's your fault the car broke down . Do not do business with these thieves !”
“This company is the worst warranty coverage company on the market. I signed up with them last year paying my premiums on time till my car broke down some months later. I took my car to my dealership who sent a report of my car but ox car care responded that it will take them 5 days before saying if my car could be covered or not. Toyota who is my dealership told me that is the first time after more than 40 years in business that warranty company needs 5 days before giving an an answer regarding the coverage of a customer. I had to pay $4000 for the repair of my car. I canceled my policy policy and ask for a refund of all the premiums I paid for.
They told me that it will take 45 days excluding Saturdays Sundays and holidays before starting processing my refund claims. After almost three months of waiting they haven’t yet processed my refund.
Please , please do not sign up with ox car care this company is a scam. I called the consumer protection office and they told me they were going to check this company. They will tell you the oil change is free whenever you need it but when you will call them for an oil change they will tell you to pay for it and then send them the receipt of your payment for future reimbursement. And the give only 2 times oil change per year. Everything they say in their commercials is different from what they actually offer. There is a reel misrepresentation. Please guys be careful. I went back to my previous warranty company. Zurick insurance in less than 10 minutes they will give their ok or not on a repair status. They have never denied any of my repairs claims.”
“Total rip off. Lie about coverage. Customer service is horrendous. Was told 3 different stories about my refund which I never got. Rude ignorant reps. Stay away from this company. All I got was ripped off”
“On Tuesday, January 30, 2024 I was contacted by a customer service rep from Ox Car Care. I spoken with a young black lady last name Bradford She asked me what was the make, model and mileage of my car 🚗 I said a 2016 Nissan Sentra. It has 120k mileage she quoted my coverage of $163.00
The Diamond Plan for 5 years She said all. I need to put down was $75 for my deposit She asked me what type of credit card was I going to use I told her wait a minute I needed to talk to husband first to make sure that it was in our budget. She said No! problem that I could use my credit cards 💳 do I could lock my price in and I have up to 30 days Money-back guarantee and receive my $75 Deposit with no problem.
Ms. Bradford never mentioned a $50 cancellation fee. I asked her twice. Are you sure If I canceled my coverage with in 30 days that I will receive my full refund of $75 she said Yes! ma’am so I gave her my credit card information from Chase Bank. I was missing my VIN number and the correct mileage on my car. I told after I spoke with my husband I would call her back.
I called to cancel my overage two days later on Thursday, February 1, 2024. I spoke with Customer Service Rep. Jose he was trying to convince me to keep the coverage I told him no thank you.
He asked me why I don’t want the coverage! I told him what’s up with my husband and my husband informed me that he will be purchasing me a new car December 2024 so therefore I don’t need the coverage He said OK I’ll put you on hold and I’ll be back, after a long wait he came back and told me that my coverage was cancelled and he was transferring me to his manager Xavier to confirm the cancellation.
The manager Xavier also was trying to convince me to keep the coverage. I told him to please just cancel my coverage.
I was frustrated by then. He put me on hold when he came back. He said that my coverage was canceled on my 2016 Nissan Sentra and that he would embark me a cancellation letter on that day Thursday February 1, 2024, I no longer was covered by Ox Car Care.
I asked the manager Xavier when will. I receive my $75.
30 days money back guarantee. He told me I would not receive the $75. Because $50.00 is for the cancellation fee and I will receive only $25 back in 5 to 7 business days. I said what?
Ms Bradford never talked about a cancellation fee of $50 He said that it was in the booklet that she had sent to me on page 5 when I purchased the policy pm Tuesday, January 30, 2024 I told that I did not receive the email 📧 he just apologize and stated that it was a $50 cancellation fee
I told the manager Xavier that Ox Car Care TV commercial was false advertisement about their 30 days money-back guarantee and they need to train their customer service rep to tell the truth about the $50 cancellation fee up front before they have the customer to sign up for the coverage
Xavier the manager told me that he apologize for the misunderstanding but he is charging me the $50 cancellations fee
and the $25 refund was be returned in 5 to 7 business days back to my Chase visa credit card, That’s the total of $75 that
I was charged for deposit.
I received my coverage on Tuesday, January January 30, 2024 I canceled on Thursday, February 1, 2024.
I told the manager Xavier that it wasn’t fair because that is not what Ms. Bradford told me when she sold me the policy. On Tuesday, January 30, 2024.
He said he apologize for the miscommunication but I should have received a booklet and it was on page 5.
I told him I did not receive any booklet a customer the service rep should’ve been clear and stated that it was would be $50 cancellation fee before she allowed me to buy the policy in my opinion do not purchase a policy from Ox Car Care if you do please be aware That they charge a $50 cancellation fee.
Also, for your peace of mind, please check with your mechanic and your car dealership and see, If they take Ox Car Care Warranty see what they have to say about them.”
“Your company is a rip off all the mechanics I've been to says the same you stall on claims lie about receiving claims create a bunch of obstacles and road blocks and then deny claims and rather smugly at that all you are is a glorified road side service no wonder your company only gets 2.7 rating”
“They Suckkkkk. Do yourself a favor save 200+ dollars a month and go to someone else. They aren’t going to help you in car repairs like they say. Your paying them for no reason basically.”
“Tired of the lies that carscam repair companies get away with
Take $150/month these scam companies charge and save it for the day you may need a repair./ At least the money will be there, and you won't go weeks without your car as you wait for them to reject your claims”
