“Despite being referred to your company, I have been consistently disappointed by their quality of service, lack of communication, and breach of integrity. I feel so robbed. as a warranty member, I had a vehicle with no air condition and was rejected. They're very quick to place you on hold to chat with their buddies in the background.”
“What Went Right, is the question???? We filed a claim for repairs, in May of 2024. It is now August 8, 2024 and we are still dealing with this mess. The claim was denied and dealing with a sub-par dealership we finally filed a dispute July 19, 2024. Talking to the claims department was no help, the managers don’t take phone calls in that department. Was hung-up-on and have had rude person on the phone. No response for the dispute so we had to email the manager of claims concerning the dispute. At this point I should get a paycheck from them for all of this running around and disrespect. I would stay far away from this company but I joined over a year ago. I have reached out to an attorney, the Attorney Generals Office of California and will be pursuing other avenues, until this is resolved.”
“Wow, unprofessional. I called a few minutes ago to see if I qualified. The gentleman I spoke flat called me a liar cause I said I did not have my wallet on me. He’s exact word was “that’s not believable”. At that point all kinds of negativity came to my head and I just hang up. To me if you are going to treat me like this on a first call, how will I get treated after you receive my money?.
Thanks but no thanks
Carlos Louis”
“I called Ox and they lied to me from the beginning. I was told by a gentleman that the amount of 129.00 would be charged to my credit card. When I looked at my card the charge is 200.00
I called and told them to cancel. They said it was nonrefundable. I called Capital One and I can deny the after it comes out of my card. Don't trust this company. It's all a joke”
“This company and representatives are all scammers! On July 15, 2024 I was told the 75.00 goes towards the balance or the policy. And then he told me another lie that the 75.00 is for 30 days for just in case If I don't like their service. So now it's July 16, 2024 and I did a lot of research on this company and they have so many bad reviews I can't count them. Therefore I decided to cancel this so call agreement! I'm so glad it's not a contract but I never signed no agreement! I told them I want my money back on my credit card and they refused to do it because they now says it's not refundable!!! Liars and scammers they need to be sued for fraud!! I told the representatives that the salesperson never said the 75.00 is non refundable. I'm so glad I contacted my bank to dispute this charge and blocked my credit card to keep it safe from Ox Car Care from stealing money! I'm also going to contact the customer consumer agency. Ox Car Care will get reported to any agencies. Please everyone block your credit cards so they will not steal you money behind your backs! I can't afford to give this crooked companies none of my hard working money!”
“I haven't had a bad experience with Ox Car Care but Lord knows the reviews are absolutely terrible just like Protect My Car .com. Thank God for the reviews here. Seems like all the reviews on here pount to phone calls with supervisors and management being very rude. Heck no. I will not purchase any additional warranty from this company!”
“Everyone, please carefully read all comments here, proof positive that it's exceedingly difficult to find companies in this space--subscription-based car care--that offer services worth the monthly cost. The top-right gauge shows 52% positive (recommend) reviews, but scrolling down the comments shows mostly one message: Just another scam!”
“Worse warranty company. Only does claim via emails. Vehicle been in the shop so far week and half and I’ve been without a car and still have no update on approval claim which is for crack radiator and ball joints. They don’t communicate with the customer or shop. Every I call they tell me it’s in review. STAY AWAY from them”
“My car is at the dealer now 7 weeks and Ox won't reply with a claim approval. We have sent all the receipts they asked for but still nothing. Buyer Beware”
“Worst company for service and does not honor the 100% money back guarantee. They will not refund what you pay for the auto policy. They keep the $75 initial payment for "underwriter fee's". This company is a scam and does not respect their customer's or their "100% money back guarantee". This company is worse than Car Shield and I would give Car Shield a zero stars. I gave one star because they do not give the option to give negative stars. DO NOT TRUST YOUR VEHICLE OR MONEY WITH THIS COMPANY! Major Scam!”
“REAL THIEVES!!!...I WANTED TO CANCEL MY INITIAL SUBSCRIPTION JUST TWO DAYS AFTER SIGNING AND PAID THE DOWNN PAYMENT..CUSTOMER SERVICE IS GARBAGE!!! SHAME TO AMERICA!!!THEY SHOUDN'T BE DOING BUSSINESS HERE IN THE USA...STOLE MY DOWN PAYMENT DID NOT WANT TO REFUND ME!!!..NO STARS AT ALL!!!BEWARE!!!”
“I don’t understand if so many complaints and this many issues how come there not shut down for fraud that’s crazy how the state or someone closed them down when it’s a pattern like this no reason for claims like these ones and their Innocent”
“Been harassed by a peon $12 an hour rep from this company by the name of "Matt", He called obsessively after being hung on over 8 times! When I called back to complain, they refused to let me speak with a supervisor and I was hung up on. When I called back, an unknown black woman answered and refused to give me her name and then disconnected the call. I am suing these people for violations of the TCPA and DO NOT USE THEM! LAWSUIT FILED IN THE 3RD PRECINCT PLACE 1, HARRIS COUNTY, TEXAS FOR $10,500.00 AS OF YESTERDAY. THESE PEOPLE ARE SCUM BAGS!”
“I have been trying to get my vehicle fixed for over a week. It is a covered repair by ox. It is a one hour repair. They still haven’t okayed the repair. I have called and emailed them. With no response.”
“This company takes your money monthly but doesn’t pay claims. My claim for a covered part was immediately denied and was later discovered that it should not have been but only after I picked my car up and called to cancel the policy. I car care then denied it again because and I quote” continues to drive”. What did they expect me to do leave my car at the shop after they denied the claim. They are thieves and I have hired an attorney to get all the money I paid on the policy returned to me.”
“I took out a warranty with them,I was told by Vincent if I cancel my $75 down payment would be refunded after two weeks I decided to cancel and they refused to refund me my money.i will call that stealing.”
“I had to pay out of pocket for tow truck. ox car care never helped with my oil change. when i cancel their service for one of my car they still took money out of my account. so i called back to re-cancel, and the manager i spoke to was very rude and disrespecful when i ask for his name he rudly said if you were listening you wound know my name, and he refuse to give me his name so i can make a complaint”
