“I don’t understand if so many complaints and this many issues how come there not shut down for fraud that’s crazy how the state or someone closed them down when it’s a pattern like this no reason for claims like these ones and their Innocent”
“Been harassed by a peon $12 an hour rep from this company by the name of "Matt", He called obsessively after being hung on over 8 times! When I called back to complain, they refused to let me speak with a supervisor and I was hung up on. When I called back, an unknown black woman answered and refused to give me her name and then disconnected the call. I am suing these people for violations of the TCPA and DO NOT USE THEM! LAWSUIT FILED IN THE 3RD PRECINCT PLACE 1, HARRIS COUNTY, TEXAS FOR $10,500.00 AS OF YESTERDAY. THESE PEOPLE ARE SCUM BAGS!”
“I have been trying to get my vehicle fixed for over a week. It is a covered repair by ox. It is a one hour repair. They still haven’t okayed the repair. I have called and emailed them. With no response.”
“This company takes your money monthly but doesn’t pay claims. My claim for a covered part was immediately denied and was later discovered that it should not have been but only after I picked my car up and called to cancel the policy. I car care then denied it again because and I quote” continues to drive”. What did they expect me to do leave my car at the shop after they denied the claim. They are thieves and I have hired an attorney to get all the money I paid on the policy returned to me.”
“I took out a warranty with them,I was told by Vincent if I cancel my $75 down payment would be refunded after two weeks I decided to cancel and they refused to refund me my money.i will call that stealing.”
“I had to pay out of pocket for tow truck. ox car care never helped with my oil change. when i cancel their service for one of my car they still took money out of my account. so i called back to re-cancel, and the manager i spoke to was very rude and disrespecful when i ask for his name he rudly said if you were listening you wound know my name, and he refuse to give me his name so i can make a complaint”
“June 7, 2024. I called my vehicle today and spoke to an very nice gentleman who offered me a number of discounts in order to purchase today. I told him I needed to talk to the people that service my car and I also wanted to talk to my wife. They offered to take my deposit by phone and refunded anytime. I got home and I googled top 10 car insurance firms they weren't listed. I did a search on OXCARE automobile repair insurance.
I was very disappointed to see the number of negative reviews. I was also disappointed to hear how they treat people's cars were in for service. Many people don't review forms online I understand why I always do reviews. After doing my review and due diligence I want to thank everybody who wrote a review because I will not be using Oxcare. If they do not do a good job for others; if they do not have good customer service; if they lighted people; why would I think treat me differently. They wouldn't. Have a great June and avoid scammers. Thanks again to everybody who did a review saved me multiple thousands of dollars over a two-year period. Rob”
“I just purchased a 2020 Duramax with 120 k miles on it. After driving it 10 k miles the head gasket is leaking. Even though the complete drivetrain is included in my warranty, they’re saying it’s just a gasket.. just a gasket? It is part of the drivetrain . But they say gaskets are only covered up to 100 k miles. When I bought the warranty 8 months. Ago they knew it had 120 k miles on it and told me all drivetrain was covered. So now they’re telling me lies that it’s not covered. I would never buy a warranty from Ox ever again.”
“Dont buy. It will end up costing you more money in storage fees. Alternator issue is covered and it has been sitting in pending approval for 2 weeks. They say 3-5 business days for claims and mine has been going on 2 weeks. It has cost me $25 a day in storage fee. Claim department plays the waiting game and will just let you wait with no update at all. Customer service cant help either so you are stuck with pending approval for a long long time. Sales department should hate this claim department is they are costing sales new customers. Stay away from this company.”
“Started to ask why I wouldnt buy on the spot? Told him im waiting for AAA quote. Kept asking why didnt they call me yet? Why do you think they didnt call? Told him he was pushy and rude. He then told me i wasnt going to but it anyway. Stay far away from these people.”
“OX care customer service sucks. The customer service person lied I got the wrong number. And the people I was calling was NOT ox care. The overdrafted my account because the customer service person lied. I tried calling to cancel my care and no one ever answered. When I tried to call back they were close. I talked to another guy and he lied and said he would send it over. The next thing I know the have drafted my account and I never got to talk to someone about cancelling my card. The automated system kept me on hold for 15 minutes and again did not talk to anyone. The whole company have a bunch of liars and who ever has a policy with them is crazy. They are a bunch of liars that desperately need customers. I don't want this company to do anything for me and I am very sorry that I dialed the wrong number because I am now $75.00 less on my account.”
“Ox is a total scam. I purchased my warranty 8 months ago and attempted to use it for the 1st time. It took them 3 weeks to approve 1 part of my claim and they didn't approve the total amount. They say that you only pay $100 deductible that's not true. I need a motor mount that cost $292 and they are only paying $75. So I will have to pay the $100 deductible plus the balance $217. So why do I need them if they do not honor what they say. I need all my money back that I have paid to this company. A total SCAM!!! People RUN don't walk away from this company. I should have read the reviews before I purchased the service. I need a refund of $1,352 that's what I have paid this company. It should be a class action lawsuit against this company.”
“Worst company I have dealt with. If your car breaks down, look forward to your car not being worked on for at least a week while they get an inspector to come look at it. After which he will find a way to say the problem was pre-existing and your stuck with a bill. Steer clear of this one. Oh by the way, to keep you as a customer they then offer you a lower monthly payment to keep you. Are you kidding? So you can deny me again? Money Pit”
“Ox Car Care is a scam company, going broke from so many customers cancelling contacts that they do not have enough money for the refunds (I was told this 5/2/24 by customer service rep - Tony). MONTHS of delays IF you ever get the check. ****AVOID AVOID****AVOID****”
