“Worst company I have dealt with. If your car breaks down, look forward to your car not being worked on for at least a week while they get an inspector to come look at it. After which he will find a way to say the problem was pre-existing and your stuck with a bill. Steer clear of this one. Oh by the way, to keep you as a customer they then offer you a lower monthly payment to keep you. Are you kidding? So you can deny me again? Money Pit”
“Ox Car Care is a scam company, going broke from so many customers cancelling contacts that they do not have enough money for the refunds (I was told this 5/2/24 by customer service rep - Tony). MONTHS of delays IF you ever get the check. ****AVOID AVOID****AVOID****”
“Called wanting information in March 2024 and was told I can sign up for $70 that day.. Being I was at work my wallet was in my purse and I’m with a patient and gave my cash app information telling them there was only $20 on it.. he said he’d take $10 but thought I wasn’t going to get a notification that he tried taking the whole $70 STILL? Anyway he said $10 would be fine and he will later email me paperwork to sign plus they would need my license and registration copies thru email, Which I never got too due to a tragic loss of family which I was stuck paying funeral costs. Sooo 2 months just went by and I just got a akward call from a local number by a dude who sounded straight from the streets claiming when ima pay my Oxcare account because I’m several payments behind? How is that?? When I explained I never signed any contract nor paid a full sign up agreement and I’ll contact them later because I’m working with my patient this SUNDAY MORNING, He totally clicked in the middle of me talking? I’m like huh? I’m glad I didn’t go any further with this unprofessional person and Company. My advice Don’t do it
There a Joke!!”
“How are they not locked up for theft. They take the money every month , once I put a claim in the BS. They wanna use junk yard parts and make me responsible for a portion of the labor. STAY AWAY FAR AWAY”
“I recently signed up with this company, I created an account with one vehicle, then I was told I can provide another vehicle that for a better benefit, therefore I do so. When it was time for my automatic payment to occur, the payment was successful, the next three days another payment occurred on my account, I contact the company and they admitted the second payment was in error, the representative was going to call me back to fix the issue, as the day went by, I received no call. I had to call numerous of time to get the issue ratified, the company representatives where so rude, as they were switching me around to multiples reps, I was beginning to remember their names and even got hung up on twice, I was told that the supervisor said I was not entire to a refund. Finally another rep funded me half of my payment within the same day and stated there was a admin fee , that was nonrefundable on the other half, The contract was canceled before 30 days of the sale, the radio advertisement states, you will receive a return, also it states that on my contract of sale, right now I am pursuing to receive my funds back in returned. I am disappointed with the non-transparency of customer service staff. Hopefully this investigation gets resumed within this matter and appropriate action to be taken to prevent similar incidents from occurring in the future.”
“They will lie to you just to get you to sign up. They told me that I would get my money back if I cancel within 30 days. Then when another person read the terms back to me they said it was non refundable fee. So I immediately said I need to cancel because I’m thinking if you’re lying to me now how will you treat me later. Then they said I should not cancel that I should just try the plan for a month and pay the 1st month $169 and then cancel. ……They’re very misleading. Now I see why she was insisting I join now and stated I could cancel later. She wouldn’t let me research their company because I had never heard of them before. I had just heard them on the radio and from the beginning I told them I was just researching and curious about their information. They begged me to join saying I could cancel anytime before 30 days she didn’t tell me that I would not get my money back if I canceled before 30 days. I had even asked her that if I cancel would I get my fee back she misled me by telling me I could cancel anytime. Now I see why I had never heard of them. I’m glad they didn’t fool me longer than 1 day if you lie about 1 thing you can lie about anything. One person say I get refund then another say it’s non refundable. So that why nobody should trust you. I saw your true colors.”
“This company is the biggest scam. We have left our truck at the shop for over two weeks, because if you don't they will automatically deny your claim and say you shouldn't have driven the truck no one from our company has been out to expect it, but yet when you call and try to talk to someone they tell you that it all has to be handled by email. So, our mechanic shop has emailed them many times, trying to get someone to come out and inspect the truck in order to get the repairs done. Nope they won't send anyone, so we can't get the repairs done unless we want to pay the $4,000 or it's denied but yet they won't send anyone out from their company to look at the truck. Mind you this is the second time we have had our truck has been in and they didn't cover any of the first repair ,but yet they take your money every month. This company is nothing but a big scam and should not be allowed to stay in business. Every review you read on google it's clients getting scammed.”
“Scam... they take your money and only want to pay for partial repair, now what the repair shop says needs to be done. Only wanted to pay $300 of a $2900 bill.”
“They are crooks please don't mess with them I signed up in one day and canceled the same day and now they don't wanna refund my money they keep giving me the run around and when you try to file a claim they are going to deny your claim”
“I have had the worst experience with this company. They take your money, deny your claims and give you a hard time refunding you. I have waited over 45 days for a refund and still have not received it. They are trying to change bogus fees to avoid refunding me my full about due. This is the worst and I would never refer them to anyone.”
“THE only truth about this company is that they take my autopay is taken out each month!!! I purchased the best warranty possible and have gotten 1 oil change out of them. I had trouble with air conditioner and they claimed it was a PRE EXISTING PROBLEM, PAID NOTHING.
THE TRANSMISSION HAS WENT OUT CAUSING MORE PROBLEMS THAN JUST TRANSMISSION. THE SHOP THAT IS WORKNG WITH ME TO GET THIS FIX HAD BEEN VERY HELPFUL TO ME
OX CAR IS RIP OFF!!!”
“I needed repairs to vehicle and some they denied, and the would cover was about half of repair costs and told me I would be responsible for the rest.”
“This company is a bunch of crooks . They will take your money and not approve your claim. Then not give you a refund . Act like it's your fault the car broke down . Do not do business with these thieves !”
“This company is the worst warranty coverage company on the market. I signed up with them last year paying my premiums on time till my car broke down some months later. I took my car to my dealership who sent a report of my car but ox car care responded that it will take them 5 days before saying if my car could be covered or not. Toyota who is my dealership told me that is the first time after more than 40 years in business that warranty company needs 5 days before giving an an answer regarding the coverage of a customer. I had to pay $4000 for the repair of my car. I canceled my policy policy and ask for a refund of all the premiums I paid for.
They told me that it will take 45 days excluding Saturdays Sundays and holidays before starting processing my refund claims. After almost three months of waiting they haven’t yet processed my refund.
Please , please do not sign up with ox car care this company is a scam. I called the consumer protection office and they told me they were going to check this company. They will tell you the oil change is free whenever you need it but when you will call them for an oil change they will tell you to pay for it and then send them the receipt of your payment for future reimbursement. And the give only 2 times oil change per year. Everything they say in their commercials is different from what they actually offer. There is a reel misrepresentation. Please guys be careful. I went back to my previous warranty company. Zurick insurance in less than 10 minutes they will give their ok or not on a repair status. They have never denied any of my repairs claims.”
“Total rip off. Lie about coverage. Customer service is horrendous. Was told 3 different stories about my refund which I never got. Rude ignorant reps. Stay away from this company. All I got was ripped off”
