“On Tuesday, January 30, 2024 I was contacted by a customer service rep from Ox Car Care. I spoken with a young black lady last name Bradford She asked me what was the make, model and mileage of my car đźš— I said a 2016 Nissan Sentra. It has 120k mileage she quoted my coverage of $163.00
The Diamond Plan for 5 years She said all. I need to put down was $75 for my deposit She asked me what type of credit card was I going to use I told her wait a minute I needed to talk to husband first to make sure that it was in our budget. She said No! problem that I could use my credit cards đź’ł do I could lock my price in and I have up to 30 days Money-back guarantee and receive my $75 Deposit with no problem.
Ms. Bradford never mentioned a $50 cancellation fee. I asked her twice. Are you sure If I canceled my coverage with in 30 days that I will receive my full refund of $75 she said Yes! ma’am so I gave her my credit card information from Chase Bank. I was missing my VIN number and the correct mileage on my car. I told after I spoke with my husband I would call her back.
I called to cancel my overage two days later on Thursday, February 1, 2024. I spoke with Customer Service Rep. Jose he was trying to convince me to keep the coverage I told him no thank you.
He asked me why I don’t want the coverage! I told him what’s up with my husband and my husband informed me that he will be purchasing me a new car December 2024 so therefore I don’t need the coverage He said OK I’ll put you on hold and I’ll be back, after a long wait he came back and told me that my coverage was cancelled and he was transferring me to his manager Xavier to confirm the cancellation.
The manager Xavier also was trying to convince me to keep the coverage. I told him to please just cancel my coverage.
I was frustrated by then. He put me on hold when he came back. He said that my coverage was canceled on my 2016 Nissan Sentra and that he would embark me a cancellation letter on that day Thursday February 1, 2024, I no longer was covered by Ox Car Care.
I asked the manager Xavier when will. I receive my $75.
30 days money back guarantee. He told me I would not receive the $75. Because $50.00 is for the cancellation fee and I will receive only $25 back in 5 to 7 business days. I said what?
Ms Bradford never talked about a cancellation fee of $50 He said that it was in the booklet that she had sent to me on page 5 when I purchased the policy pm Tuesday, January 30, 2024 I told that I did not receive the email 📧 he just apologize and stated that it was a $50 cancellation fee
I told the manager Xavier that Ox Car Care TV commercial was false advertisement about their 30 days money-back guarantee and they need to train their customer service rep to tell the truth about the $50 cancellation fee up front before they have the customer to sign up for the coverage
Xavier the manager told me that he apologize for the misunderstanding but he is charging me the $50 cancellations fee
and the $25 refund was be returned in 5 to 7 business days back to my Chase visa credit card, That’s the total of $75 that
I was charged for deposit.
I received my coverage on Tuesday, January January 30, 2024 I canceled on Thursday, February 1, 2024.
I told the manager Xavier that it wasn’t fair because that is not what Ms. Bradford told me when she sold me the policy. On Tuesday, January 30, 2024.
He said he apologize for the miscommunication but I should have received a booklet and it was on page 5.
I told him I did not receive any booklet a customer the service rep should’ve been clear and stated that it was would be $50 cancellation fee before she allowed me to buy the policy in my opinion do not purchase a policy from Ox Car Care if you do please be aware That they charge a $50 cancellation fee.
Also, for your peace of mind, please check with your mechanic and your car dealership and see, If they take Ox Car Care Warranty see what they have to say about them.”
“Your company is a rip off all the mechanics I've been to says the same you stall on claims lie about receiving claims create a bunch of obstacles and road blocks and then deny claims and rather smugly at that all you are is a glorified road side service no wonder your company only gets 2.7 rating”
“They Suckkkkk. Do yourself a favor save 200+ dollars a month and go to someone else. They aren’t going to help you in car repairs like they say. Your paying them for no reason basically.”
“Tired of the lies that carscam repair companies get away with
Take $150/month these scam companies charge and save it for the day you may need a repair./ At least the money will be there, and you won't go weeks without your car as you wait for them to reject your claims”
“On January 5th of 2024 I wanted to purchased an insurance for my sister (which turned out to be fake) for her 2013 nissan pathfinder on the same day after paying a sum of 75 dollars for the initial payment which was suppose to be a down payment to start the policy. I was told by the perauasive customer service representative that if i was dissatisfied that I could cancel it in less than 30 days. I just would have to call to cancel and I would guarantee my money back. I called in on the same day an hour later, and asked to cancel the policy. After I have read all the bad reviews this company had. The crooks has refuse to cancel. They're trying to push me into keeping it and told me not to pay attention to the low reviews.. I still told him that i wanted to cancel, but he hang up the phone on my face. this fight was continued for a whole 2 days trying to g et them to cancel the policy. Every time I called customer service would hang up on my face. Eventually 4 days later a lady decide to cancel my policy for me. Eventually they stated that i would receive my 75 dollars back, but it was never refunded. The frustration every day about when i would recieve my refund continued to be a constant fight. Ezekiel a manager supposed to be claimed I was suppose to receive the 75 dollars within 7 days by paper check when I called today on January 16 of 2024 he told the check was never sent out yet and hang up on me. I called back again a female crook told me March 12 of 2024 that's when my refund going out.That would be 2 months later. I still do not believe this nightmare and still probably wont get my refund. This company is deceiving crooks. They claimed to be a legal franchise to rob people of they hard earnings. I won; cause I'm smart to cancel fast without paying them more of my hard earnings all they stole are petty 75 bucks. I'm proceeding to court so they don't rob no one else anymore with fake promises and lies.”
““Free oil changes” not true at all. After signing up, I learned they only reimburse you for up to $50 and no more than 4 oil changes per year. My car uses, and I’m sure many others as well, full synthetic oil. Where can I get an oil change for $50? NOWHERE! It’s usually more than twice that. I’m not even sure a conventional oil change is less than $50. I have since cancelled.”
“This company is a nightmare I wound up reporting the transaction to my bank for fraud and changed all my banking info.and reported them to the bbb.when trying to get a refund and cancel policy was hung up on once had to call back and go thru 2 more people was told that deposit was none refundable and then there is a cancelation fee after over an hr the manager finally begrudgingly agreed to the refund.was told 3 to 5 business days.so we will see.”
“This company is a total scam. It took them over a week to give my repair shop an approval for one out of five items in the estimate. I had to be without transport and rely on rental and loaner cars. They sent the approval late on Friday afternoon before a long weekend. It was until mid morning the following Tuesday that the estimate was confirmed.
Once the shop complete the work it demanded to be paid while the complete bill was sent to OxCar Care for reimbursement. Contrary to the practice and reimbursement less the $100 dollar copay the made an excuse to and called it a default of the contract and found all excuses to not pay!
Also once I asked for cancellation of the agreement. Though no payment was made on the contract for repairs the company refused to make a refund of premium paid as no claim has been paid!
Every time o spoke to customer representative they would say all the right things but once all paperwork was filed they refused refunds!
This company is a total scam!”
“I was a the previous sales manager for their St louis Missouri office and i can firmly say after seeing how this company runs is a total scam with abusive leadership. They are prone to not paying out any customer claims or sale reps commissions. Cooperate will threaten everyones jobs and salary any chance they get. They train reps to "sweet talk" people into a policy that wont help them. If a rep doesn't have a sale they are forced to stay behind until they do. Personally they had me working form 7:30am-10pm Monday-Saturday and remote on sundays because their leadership is so faulty. DO NOT BUY A POLICY AND DO NOT WORK FOR THIS SCAM OF A COMPANY”
“This is the worst company i ever heard of...i gave them a $100 to start a policy...THEN I READ THE REVIEWS!!! wow every one was terrible!! i immediately canceled that policy back in november...still havent gotten my money back...people PLEASE PLEASE shop elsewhere. this company is the absolute worse darn shysters!!!!!”
“i work at a dealership, and i submitted my paperwork back on 11/21/2023 and we still have not got paid!!! this is the worst company i have had to deal with for payment on behalf of the customer. they keep telling me that they will call me back. 5x i have called since then and they keep telling me that they will call me back......good thing i don't spend the night here waiting for that phone call!!”
“Lousy customer service. Can never be reached by either yourself or your dealership/mechanic. They also seem to never receive any claim emails either. Didn't even reimburse on my oil change (as they claim they do) Made one claim in a year and a half.... took forever for them to do anything and then finally declined payment. (car was in shoip for weeks) Took same problem to different extended warranty company. It took one phone call, and it was covered and fixed. These are SCAM artists...Do not make the same mistake I made and give them your money or business.”
