“The MF worst warranty ever OXCARCAE!!!!!! My husband purchased this warranty in October 2022 on my Mercedes Benz. The car was total and we transfer the warranty over to my 2017 Nissan Altima that I purchase in February 2023. The wheel bearing went out on my car in July 2023. They found every reason in the world not to approve for me to get my car fixed. First the mileage was wrong then they needed proof of all maintenance done to the car. I went back-and-forth with them. Got everything they needed for them to tell me I needed to call each service place the car went to as well as previous owners, ask what was done to it and what was denied what was fixed when it was all put on the Carfax ,also the sheet I provided from the dealership where I purchased the car. These people are a fraud they’re taking people money and they’re never going to fix your car. Their attitude and customer service is beyond disrespectful to the customers even the supervisor by the name of Kevin was the worse. I asked for his supervisor and he said I don’t have one. I would never ever recommend ox car care to anyone. These people don’t care anything about the customer. I just wished I could have found out sooner then later. All of them will be dealt with because GODS eyes are not closed. The way they treat people and taking our hard earned money and not doing there job is sickening.”
“I purchased a warranty on 4/26/23. My first payment was taken on 5/10/23. In the meanwhile, I reviewed the material and decided to cancel. I called in mid-may, well within the 30 day money back timeframe and cancelled the warranty. I was told that it was cancelled and that I would receive a refund of my payment in 3-6 weeks. On June 12th, my account was charged AGAIN and overdrew my account!! I called and was told that there was no record of my cancellation call and that he would cancel it then and refund BOTH payments (one that was not authorized), which would take 3-6 weeks (LONGER NOW). I called on 6/30 to check the status of my refund, since I am on a fixed income as a retiree and losing this money is causing a hardship. I was NOW TOLD THAT MY CANCELLATION WAS TOO LATE FOR MY FIRST PAYMENT TO BE REFUNDED, WHICH IS NOT TRUE AND THAT I NEEDED TO WRITE A LETTER TO THEM, OFFICIALLY CANCELLING THE WARRANTY (AGAIN) AND PROVIDING MY ODOMETER READING. THEN THEY WOULD CONSIDER A PROTATED REFUND OF THE PAYMENT THEY TOOK IN JUNE WHICH WAS NOT AUTHORIZED. I TRULY EXPECT TO NOT SEE A PENNY FROM THEM. THE REP WAS RUDE AND BASICALLY CALLED ME A LIAR WHEN I SAID THAT MY FIRST CALL WAS WITHIN THE 30 GRACE PERIOD. NOW, AS A PERSON WITH LIMITED INCOME, I HAVE LOST $370+, NOT INCLUDING THE OVERDRAFT THEY CAUSED ON MY ACCOUNT. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE MAJOR SCAM ARTISTS AND PREYED ON AN OLD WOMAN.”
“We own an auto repair facility and will be advising all our customers not to do business with OxCarCare. Our customer had the highest level of car protection and needed new sway bar links. We filed a claim, then spent several hours trying to speak with someone on the phone. When we finally did reach someone, Kelvin told us it is under review and we'd hear back in 24-72 hours. After 96ish hours of hearing nothing, WE reached back out to claims only to find out that the covered repair would be denied, as the customer drove the car. How long does a person have to wait for approval? In order to get approval, the timeframe 24-72 was not accurate. In this case, a client has to wait 6 days in order to hear if their car is covered or not. Not to mention, us (the repair facility) and the client had to make the numerous calls to get an answer. The front suspension components being worn (not broken) is not going to cause any further damage. As a repair facility, we deal with numerous warranty companies. OxCarCare is terrible and an absolute scam. They take people’s money and make it virtually impossible to make a claim, get a claim covered, speak with a representative, etc. The idea behind this company is to make it extremely hard to get coverage so that the client just gives up and OxCarCare pockets their money. We will make it our mission to tell everyone to never consider OxcarCare. OxCarCare is by far the worst warranty company we have ever dealt with. It is a shame what you are doing to people.”
“I pray everyone reads the reviews on this company before giving your money to them! They are the absolute worst company in business, period. They lied about getting the vehicle serviced and the most they will pay out is $60! It’s very unprofessional when you call to get answers about anything with them This company is a TOTAL SCAM!!!”
“Fraudulent company. Does not responded to submitted claims for over 3 weeks. Then demoes claims without being able to articulate why. Does not have managers available. Targets vulnerable populations like woman and older adults.”
“This company is trash! my husband called to get a quote and spoke with a young lady and after he said he needed time to think about it she said I hear someone in the room. Can they use their card freaking creepy then we told her that we would get back in contact with her she called us back and I explain to her that my husband was not interested. She said give me his phone number and I’ll call him now how freaking unprofessional and then the next person called today on 5/26/23 and my husband said do not call my phone number anymore and the guy went back-and-forth with my husband hollering at my husband who is a disabled Vet. This is so disrespectful of a company. This is trash. Do not purchase any policy from this company at all.”
“I haven't even signed up with this company but looking at the reviews I have to comment. I'm sure this company is a scam. All of the 5 star reviews have the company's name in it. Who really does that. I review a lot and never put the company's name. So those reviews are completely fake. Trust the 1 stars. Do not buy. I heard the commercial the radio and had to look it up.”
“THANK GOD that I ALWAYS look at reviews when buying ANYTHING !! "CAR SHIELD" is even worse !! F-
That's you people for your reviews!! HONESTY is SOOO HARD to find an Honest company except for mine !! I don't have a single negative view that I would be embarrassed by ! T.Y. again !!”
“This company rips people off! They said that you have 30 days to review the service policy. And, once you exercise your right of refusal they don't refund your money. this is outright in direct contradiction of their own commercial - which clearly states that if you choose not to continue within the 30 day review period you will get your deposit returned. All lies. don't fall for the BS”
“When I called the lady was very nice but the Minute that I told her that I was going to talk to my husband because he was at work she didn't not at all understand she send me to her boss he was very not at all understanding and disrespectful and very rude never ever call those people that's an F in my book!”
“Any company that fakes reviews for trash service should be shut down and banned from opening up any other businesses. Extremely dishonest and disgusting behavior”
“Do not sign on with this company .
They do not honor covered services.
I am out over $1300. Fir covered services .
They would ask for copies of services from last year , after I provided them with copies .
Then they asked for last two years .
All I had was oil changes and regular services .
Then they gave my mechanic the run around .
Finally I just paid the bill . I stopped paying their monthly fees and never heard from them again . Buyer beware”
“I was thinking about going with ox car until I read reviews, that many people can’t we all wrong ! Here is ox car a new 1 * review. I couldn’t get anyone to answer my calls.”
“TOTAL SCAM.... Terrible company, terrible customer service. They seem to never receive any mailed or emailed claims. I sent in and they never get back to the repair shop to discuss the claim. My car was in the shop for three days waiting for their response and they never called or emailed the shop back. They refused to cover my second oil change, while claiming to cover two oil changes per year. You will be waiting on the phone for a long time trying to reach anyone in customer service or claims. If you finally reach someone, they seem not to know what they are doing. They have horrible reviews all over the internet, so I know these aren't isolated incidents. DO NOT GET OX CARE CAR....Total Rip-off”
