“I am so very thankful that I read the reviews for Ox Car Care. I was strongly considering purchasing a warranty plan from them. One of the first things that turned me off was an agressive salesman. They make it seems easy that you can cancel your policy in 30 days and get your money back, but thanks to the many people who believe that lie, only to find out it was truly a lie so I didn’t fall for it. Their sales people are only doing their job, but I cannot understand why they would work for a company who cons people out of their hard earn dollars, what if a company did that to one their family members. They have constantly called my cell phone 2-3 times a day, but I welcome their call because I like to remind them of their very bad online reviews and it seems like the sales person knows it because they realize that they cannot over come that objection and they always get off the phone with me very quickly. I highly encourage people to please read the reviews of all Car Warranty Programs before making a purchase.”
“AFTER READING ALL THE BAD REVIEWS I DECIDED TO CANCELL MY POLICY BEFORE IT STARTED, AND BECAUSE THEY HAD MY CARD ON FILE THEY CHARGED MY ANYWAYS. INSTEAD OF RETURNING MY MONEY I WAS TOLD THEY NEED TO HEAR THE ORIGINAL CONVERSATION FISRT. GIVING ME THE RUN AROUND. STAY AWAY FROM THIS COMPANY”
“Just completed a lengthy discussion with the agent; “Diante” and was close to proceeding with a contract with a verbal Quotation of $100. to review the contract for 30 days with an option to cancel after that time period.
Before making a final decision, I request an opportunity to research the reviews on their website and was put on hold to speak with a person who identified himself as a financial manager, which insulted my intelligence.
I have experienced this maneuver before and certainly recognized a “Closer” who wasn't successful at his objective.
After hanging up; I proceeded to visit their website in an effort to research the “Reviews”
It was very fortunate as I discovered that more than 90% of the response was very negative.
“The morals to the story” are; make every effort to finish your “due diligence” before you make an uninformed decision.”
“I BROUGHT A POLICY FROM OX CAR CARE. THE SALESMAN REALLY SOUNDED GOOD,BUT WHEN I NEEDED TO CANCEL IT (AFTER THEY HAVE CHARGED MY CREDIT CARD) THIS COMPANY HAVE.CARRIED ME THOUGH HOOPS AND HURDLES FOR OVER A YEAR AND HAVE NOT REFUNDED MT MONEY YET. THEY CANCELED THE POLICY AT THE TIME I REQUESTED BUT AFTERWARDS THE PROBLEMS BEGAN. WHAT THEIR PLANS IS THAT THE CUSTOMER JUST GIVE UP. SO AMERICA PLEASE BE ADVISED." EVERYTHING THAT SOUND GOOD IS NOT AS GOOD AS IT SOUND."”
“OX CAR CARE, INC.
OX WARRANY GROUP
17875 Von Karman Ave. Ste. 150
Irvine, CA 92614-6216
Rhode Island Secretary of State ID: 001708663
Statutory Agent (for service of a process):
Registered Agents, Inc.
4 Park Plz. Ste. 500
Irvine, CA 92614-5209
President: KATHY MCDONALD
Secretary: MIKE MARDARESCO
Other address:
Registered Agents, Inc.
47 Wood Ave. Ste. 2
Barrington, RI 02806-3503
OX CAR CARE IS A FRAUD! It misrepresented itself and refused to pay claims in full and timely! A water pump had to be replaced on a friend's 2020 GMC Yukon XL Denali while he was out of town. The company would not pay for a rental car directly but suggested that he incur the rental expense up front and submit for reimbursement only to risk denial. Thus, a rental car was not a viable solution as he's stranded, and it won't get him or his car home. The company would not pay for genuine GM parts (like for like) but only cheap, Chinese garbage offered through Auto Zone. It would not pay for everything necessary to complete the repair to an industry standard, such antifreeze/coolant because it is classified as "miscellaneous," which is not a covered item but necessary for the repair (When the water pump failed, the cooling system lost every drop of coolant.)
Customer service is horrible. You experience excessive hold times and forget negotiating with the claims department or even discussing the issue with the claims representative as he'll just disconnect the call. The company has no regard for the customer and his time, and it does EVERYTHING it can to cut corners and pay as little as possible on the claim leaving the customer with a LARGE out of pocket expense outside the deductible. The company took almost a month to authorize the repair, leaving my friend stranded out of town in Phoenix, 1,400 miles from his home city!
Of the $2,700.00 bill, OX CAR CARE paid $519.00, sticking my friend with the difference. So, not only is he out a full years’ worth of payments toward an over $4,000 bill for its top-tier, Platinum coverage (2-years’ worth of payment for 5-years’ worth of coverage), but the money he had to pay out of pocket directly to the mechanic to satisfy the repair bill.
If decide to buy a policy, do NOT use a checking account or debit card to pay the monthly warranty payment but use a credit card so you can dispute the charges for product/services not received should you cancel. Furthermore, the only good extended warranties are those offered by the dealership at the time of purchase of a new car or certified, pre-owned.
OX CAR CARE IS A SHAM AND A SCAM! The owners are making their millions because they are scamming the consumer and NOT PAYING LEGITIMATE CLAIMS. They should be sued for breach of contract, misrepresentation, theft, deception, and fraud! If you have a policy with OX CAR CARE, I STRONGLY SUGGEST THAT YOU CANCEL YOUR POLICY TO SAVE YOUR MONEY BECAUSE YOU WILL NOT ONLY PAY FOR THE WORTHLESS WARRANTY BUT THE REPAIR BILL, TOO! SHAME ON YOU, OX CAR CARE! YOU SUCK!”
“I needed to have my vehicle towed. After waiting 2 hrs i called back. They hadn't dopatched the call for assistance. After calling bavk gave.ne a 2 hr time frame. Wasted 4 hrs.couldnt even file a complaint. I am very unhappy. Diana B”
“This website shows a 3 star average for Ox. I went through 6 pages ans saw one 5 star rating. The writer doesn't know how to spell or write a complete sentence. Where the hell are the ratings above 1 star that make these thieves a 3 star average. I viewed all of the 2024 replies. All were negative. What a joke. I just saw their current ad on TV. There has to be a law against them being able to put it on TV.”
“My car would not start so I took it to the shop, mechanic said I need a new starter. Filed a claim with ox and they denied me saying it wasn't covered. I called the company and couldn't get ahold of anyone for days. When I finally reached someone it was someone from corporate and they told me tens of thousands of complaints habe been made against the company especially in regards to paying out for repairs. I was told they habe lost the BBB acredditation and I would be receiving a refund. They offered me a new policy with line 5 and told me I would habe to bring my car directly to the dealership. I don't know what happened but in my opinion they're crooks just out to get your money. Stay away...”
“With all the negative and true reviews
Their should be a class action law suit under way as soon as possible!! The company should be sued out of business. They are fraud!”
“My contract agent Jonathan Moore. I told him on a recorded line that my truck actual mileage was 112262 miles. The last service was 110080.He made the contract out for 110000 miles. And I had a problem with my truck carried it to the shop. Shop made a claim. And the claim was denied. Because of the 110000 miles he made the contract out for. This is what it is.
They are saying. The truck already had 110080 miles only before the contract was made. In the contract it's made out for 110000 miles. They are saying. I hit the problem before I took out the Warranty. But my truck had 112262 miles on it. And
I carried my truck to the shop with 113165 miles on it. This oxcarcare company straight out con.Me. BEWARE OF FRAUD!!!!”
“HORRIBLE HORRIBLE COMPANY if you are looking for good warranty company please don't use these ppl. My vehicle was in the shop for 3 weeks. They kept giving the dealership the run around. Then when I would call they would lie and blame it on the dealership. The are very rude I was hung up on 4 times. They finally denied my claim after 3 weeks of playing around. I will be seeking legal action on this situation. They are so bad the dealership said they won't accept them anymore.”
“Nasty customer service no vehicle has been in the shop for two weeks and they are not trying to pay for the shop to fix my vehicle. I regret going with and I will not recommend for any Human Being”
“My car has been in the shop going on 3 weeks! I keep getting the run around from ox car care. Keep getting told that it’s in review with the manager! And they won’t even let me speak to a manager!! No one is assisting me with trying to get my car fixed!! This is ridiculous, I’m basically going to have to pay my car note for a month, when I don’t even have the car and pay ox their monthly rate, when they just letting my car sit in the shop!”
“Don't believe a world, telling you about this company. I cancelled my policy at February and till now ( September) did not receive a refund.Many times contact with them and keep telling me, "refund approved " , but still nothing”
“When my truck broke they would not pay for tow bill and then they refused to pay shop bill I would not ever recommend them to any one they stole $1500 dollars from me”
“this is the worst company they refuse to pay for anything they promise such as repair for transmission, oil change, and breaks. they also refuse to pay for car rental they only harrass you when the bill is due”
“I’m only giving 1 star bc it would not let me give 0!!! I filed 2 claims and I have the so called diamond/platinum package and both were denied!! Scam Scam Scam!!! If you call the sales number the representative is so nice! If you call the claim number the representative is rude and unhelpful. Take it from me, save your money yourself bc this company is not in the business of helping with car maintenance.”
