Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 4,261 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 4,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As much as I love my Ascent aero jerseys, which I order with my race club kits, I don’t like the Summit version. Much tighter, around the waist and hips, not stretchy or soft like the Ascent aero. Feels plastiky. I’d return it if it wasn’t a final sale.”

Helpful Report

Posted 1 year ago

“Quality of shorts was good, but had to size down to size Large. Customer service, however, was very poor. I was preparing for a week long ride, RAGBRAI. Placed a $300+ order on a Sunday evening, paid the extra for 2 day shipping. Notified later that evening that my order was packed and ready. Then it didnt move. Sent an email on Tuesday asking for an update, was told they would contact USPS to see what the status might be and they hoped it would deliver Wednesday as expected and let them know if I didnt see further tracking information by then. Called the customer service number, which rolls to voicemail and asked for updates/explanation and a return call. Never happened. Also left a message via FB messenger, again no response. Wednesday evening, received an email that my order had finally shipped and should be here Saturday. Again emailed back and called. Received an email the next day that they were bummed it took so long and were giving me a $10 store credit. They were also refunding my expedited shipping...but refunded less than I paid! So the original shipping would have been free, I paid for expedited, but still came up short. Back to the Saturday delivery - I had to leave for the ride Saturday morning. I paid a fee to USPS to have them hold the package so I could grab it first thing Saturday morning before hitting the road. Fortunately, that worked and I did get the shorts. But, I do not believe I should have had to resort to that nor pay the fee when I paid for 2 day shipping a week prior. All in all, Pactimo had multiple opportunities to practice excellent customer service. They could have responded by phone or a sincere email, which they failed to do. This was my first order with Pactimo, not sure I'd order again. As part of a large cycling community, unsure if I'd recommend someone to order based on the experience.”

Helpful Report

Posted 1 year ago

“Nice quality bibs, good pad, but I was a little disappointed with the length of the inseam. An extra 1/2 to 1 inch and I would have given them 5 stars.”

Helpful Report

Posted 1 year ago

“Unfortunately the stitching on the exterior starred to fray after 1 longish ride (80 miles) and 3-4 times on the trainer. Before you ask, yes, I followed the washing instructions (washed in mesh bag, delicate wash, no dryer of course, etc). I’ve had a fair number of bibs and this fraying was”

Helpful Report

Posted 1 year ago

“Men's L fits like a tight Medium.”

Helpful Report

Posted 1 year ago

“Cycle gloves, I am 6 ft and weight is 190 ,gloves purchased were xl ,the fit is a bit too tight, but the quality seems pretty good,I will keep the gloves”

Helpful Report

Posted 1 year ago

“Nice jersey and material. Discouraged that the storefront had been closed to the public since Covid & no information posted online. Nobody answering phones. Only information that is posted is if you physically drive up there yourself”

Helpful Report

Posted 1 year ago

“Disappointed padding very thin and non supportive”

Helpful Report

Posted 1 year ago

“Really love some of the jerseys. Im female 5'5" 115-120lbs I order size small. Some of the small jerseys are way too big, even if you follow the chart. You can fit another person in the jersey with me, that is how much extra room there is. It is ridiculous looking. Wish I had Xxs for the club jersey i just bought on clearance. I did send email asking for exchange.. hahahaha. What was I expecting? They sent back the most confusing email, offering no solution. I am annoyed that the size chart was so deceptive.”

Helpful Report

Posted 1 year ago

“I always get emails from PAC ,the summer is coming so I need a base layer for the heat. I received a email about base layers ,with the option of shirtsleeve or sleeveless with new colors for 55$. Later after I was delivered the base layer.Days later they went on sale for 30$! Not happy! Because I never had the option for a short sleeve shirt.”

Helpful Report

Posted 1 year ago

“Love the jersey! I purchased the Love Maui Love jersey which Pactimo is donating 50% towards Hawai'i Community Foundation's Maui Strong Fund. That said, I was disappointed to see they don’t ship to Canada, and the delivery schedule was well beyond the 18-24 days they told me it would take. Have ordered from Jakroo before and they are much faster. If Pactimo does choose to ship to Canada one day I might try them again, to see if this was just a one-off.”

Helpful Report

Posted 1 year ago

“I`ll write the review as soon as i get the product.”

Helpful Report

Posted 1 year ago

“There is a need for a greater selection. Artist kit are quite limited.”

Helpful Report

Posted 1 year ago

“I can’t seem to get the right fit with Pactimo. The bibs (Large for 5’10”, 180) are too long, too tight at the cuffs, then oddly too loose around my mid section. The LS (Large) jersey is ok, with arms that are longer than I’d like.”

Helpful Report

Posted 1 year ago

“The Bible tights seem quite small and the is some missing stitching on part of the legs...Not sure about quality...”

Helpful Report

Posted 1 year ago

“I rally like your products. But your definition of colors is wrong! Your idea of flame red is orange! Red is my favorite color, but the winter jacket of yours I've had for a few years that I thought was red...is not. I had cataract surgery in both eyes and discovered my perception of colors was off. That jacket next to my array of red shirts and red rain jackets is not red. I recently bought an Alpine Thermal LS Jersey in Manic Yellow, but it was way too small. When I went to exchange it, the larger sizes were out of stock. So I purchased a medium Flame Red one. My mistake. It is a bright orange, not a good color. I was advised to wait a week or two to see if a Manic yellow became available. But it doesn't appear that's going to happen, so I'm going to return it. I'm just frustrated because I don't understand how you name your colors. Sorry, but I just a disappointed customer.”

Helpful Report

Posted 1 year ago

“I recently purchased knicker length bib shorts for winter riding. They do provide adequate warmth and are generally well made. I don't care for the chamois - it is small and oddly it seems to be placed too far forward so it bunches up in the crotch and not enough cushion in the rear. I have other Pactimo bib shorts, and different models, where the chamois fits fine.”

Helpful Report

Posted 1 year ago

“I’m 5’10 175# and ordered a pair of thermal bib tights from Pactimo. I am usually very satisfied with the merchandise purchased but not in this case. The fit is fine and by the numbers but the shami is not up to par. I will not buy another pair and definitely won’t wear them on any long rides. After the delay of 3 weeks with my delivery I should have returned them. Lesson learned.”

Helpful Report

Posted 1 year ago

“Things are hit or miss, some items uniquely useful, others rather disappointing knock-offs.”

Helpful Report

Posted 1 year ago

“Quality if product was good. But arrived very late from original estimated date.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 4,261 reviews