Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 5,139 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 5,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“closeout shopping. good closeout prices but not even close on the size. “euro sizing”, which is funny because its a us company. had to call cust service to do an exchange because i used paypal to pay and the template wants the credit card used to purchase. tried email but in spite of customer service saying they sent a return email i couldn’t and still cant find it anywhere. also two items were shipped separately ( both clothing?) so return was twice as difficult..ok maybe 1/3 more! so, here we are 3 weeks out from order and no tights to review yet.”

Helpful Report

Posted 1 year ago

“Just got the Alpine thermal bibs and they're defective out of the box. I just noticed as I put them on that there is a hole in the mesh side pocket. There is a loose stitch where the mesh meets the bib material and as a result there's a hole at the bottom of the pocket”

Helpful Report

Posted 1 year ago

“This is a review of the Men's Range Vector Cargo Bibs. I'm 5'9" 154lbs, size small fits well, tight & aero is how I like them. The chamois is just ok, and for the approximate $80 for the cost of the bibs on sale, I think there are better, cheaper options out there with a better chamois that still has pockets on the legs for easy gel storage while riding.”

Helpful Report

Posted 1 year ago

“Warranty declined on a product that lasted one winter season. Bummer.”

Helpful Report

Posted 1 year ago

“Company seems great so far.”

Helpful Report

Posted 1 year ago

“Product quality and value was exceptional however order fulfillment and shipping leaves much to be desired. It was several days before order was even processed and several more days from shipping to delivery. I would consider purchasing more products in the future but would like to see shorter shipping times. Thank you.”

Helpful Report

Posted 1 year ago

“Product runs very small. I am 5'9' and the large was quite tight. Back it went.”

Helpful Report

Posted 1 year ago

“Fit was perfect but the zipper broke on the first ride.”

Helpful Report

Posted 1 year ago

“Got the L in flame red fits great am 5'9 174 lbs. Comfortable and windproof but not really waterproof as I rode in the rain for about an hour and it definitely wetted through around the shoulders. More like water resistant. Good for cool and damp weather in winter and spring. If you're riding in rain definitely get a real rain jacket.”

Helpful Report

Posted 1 year ago

“Longevity of elastic material around thighs will last 2-3 yrs. 12 hr bib, 4 hr ride once a week, washed by hand and kept in dresser drawer, folded. Comfortable and size correct”

Helpful Report

Posted 1 year ago

“The summit jersey I bought seems great. I felt like medium was a bit too short, so I opted to exchange for a large. After almost 2 weeks, I finally got the large. Problem is, they sent me an aero fit large when I ordered a traditional fit. After all the waiting, traditional large isn’t available anymore. I don’t want to wait almost another month before I can finally wear the jersey, so we’re sticking with medium! So, 4 stars for the jersey, 3 for the experience.”

Helpful Report

Posted 1 year ago

“Not pleased with my latest purchase”

Helpful Report

Posted 2 years ago

“I ordered two items and was charged on my credit card for two items, but I've only received one item. It's been a few weeks. I will have to take the time to follow up on this.”

Helpful Report

Posted 2 years ago

“The bib I bought I expected a better fit. I weight about 212 lbs. so I bought large and the feel a bit saggy in the bottom. I have two other bibs from Pactimo and they fit better.”

Helpful Report

Posted 2 years ago

“This seems like a great piece put was too tight across the top of the chest even though it was otherwise on the loose side. So I had to return.”

Helpful Report

Posted 2 years ago

“I don't think these are 12 hour shorts as listed even 2 hours they aren't that comfy honestly. So 160+ seems a litttle far fetched. They summit bibs are rough with the hexagonal stiching, not a fan of that...The padding like I said doesn't seem that much better than $30 amazon bibs. The only plus is the overalls are softnit fabric and they are real comfy on the shoulders and chest area. I'll be attempting them in a ironman full 112 distance in november but I don't expect them to make or break the ride in comfort terms.”

Helpful Report

Posted 2 years ago

“I love the Pactimo products that I own. I find the sizing to be different between some of them.”

Helpful Report

Posted 2 years ago

“As much as I love my Ascent aero jerseys, which I order with my race club kits, I don’t like the Summit version. Much tighter, around the waist and hips, not stretchy or soft like the Ascent aero. Feels plastiky. I’d return it if it wasn’t a final sale.”

Helpful Report

Posted 2 years ago

“Quality of shorts was good, but had to size down to size Large. Customer service, however, was very poor. I was preparing for a week long ride, RAGBRAI. Placed a $300+ order on a Sunday evening, paid the extra for 2 day shipping. Notified later that evening that my order was packed and ready. Then it didnt move. Sent an email on Tuesday asking for an update, was told they would contact USPS to see what the status might be and they hoped it would deliver Wednesday as expected and let them know if I didnt see further tracking information by then. Called the customer service number, which rolls to voicemail and asked for updates/explanation and a return call. Never happened. Also left a message via FB messenger, again no response. Wednesday evening, received an email that my order had finally shipped and should be here Saturday. Again emailed back and called. Received an email the next day that they were bummed it took so long and were giving me a $10 store credit. They were also refunding my expedited shipping...but refunded less than I paid! So the original shipping would have been free, I paid for expedited, but still came up short. Back to the Saturday delivery - I had to leave for the ride Saturday morning. I paid a fee to USPS to have them hold the package so I could grab it first thing Saturday morning before hitting the road. Fortunately, that worked and I did get the shorts. But, I do not believe I should have had to resort to that nor pay the fee when I paid for 2 day shipping a week prior. All in all, Pactimo had multiple opportunities to practice excellent customer service. They could have responded by phone or a sincere email, which they failed to do. This was my first order with Pactimo, not sure I'd order again. As part of a large cycling community, unsure if I'd recommend someone to order based on the experience.”

Helpful Report

Posted 2 years ago

“Nice quality bibs, good pad, but I was a little disappointed with the length of the inseam. An extra 1/2 to 1 inch and I would have given them 5 stars.”

Helpful Report

Posted 2 years ago

Pactimo is rated 4.8 based on 5,139 reviews