Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,671 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rally like your products. But your definition of colors is wrong! Your idea of flame red is orange! Red is my favorite color, but the winter jacket of yours I've had for a few years that I thought was red...is not. I had cataract surgery in both eyes and discovered my perception of colors was off. That jacket next to my array of red shirts and red rain jackets is not red. I recently bought an Alpine Thermal LS Jersey in Manic Yellow, but it was way too small. When I went to exchange it, the larger sizes were out of stock. So I purchased a medium Flame Red one. My mistake. It is a bright orange, not a good color. I was advised to wait a week or two to see if a Manic yellow became available. But it doesn't appear that's going to happen, so I'm going to return it. I'm just frustrated because I don't understand how you name your colors. Sorry, but I just a disappointed customer.”

Helpful Report

Posted 1 year ago

“I recently purchased knicker length bib shorts for winter riding. They do provide adequate warmth and are generally well made. I don't care for the chamois - it is small and oddly it seems to be placed too far forward so it bunches up in the crotch and not enough cushion in the rear. I have other Pactimo bib shorts, and different models, where the chamois fits fine.”

Helpful Report

Posted 1 year ago

“I’m 5’10 175# and ordered a pair of thermal bib tights from Pactimo. I am usually very satisfied with the merchandise purchased but not in this case. The fit is fine and by the numbers but the shami is not up to par. I will not buy another pair and definitely won’t wear them on any long rides. After the delay of 3 weeks with my delivery I should have returned them. Lesson learned.”

Helpful Report

Posted 1 year ago

“Things are hit or miss, some items uniquely useful, others rather disappointing knock-offs.”

Helpful Report

Posted 1 year ago

“Quality if product was good. But arrived very late from original estimated date.”

Helpful Report

Posted 1 year ago

“The Pactimo gaiter is like no other I have and I am not sure the design is the best. It is tight and not intuitive like most gaiters I have.”

Helpful Report

Posted 1 year ago

“I was disappointed when I contacted Customer Service 2x (email and phone message) a few minutes after ordering items to see if I could change the shipping address. It had defaulted to the wrong address. No response from customer service to either message.”

Helpful Report

Posted 1 year ago

“I have had great, and unfortunately not so great experiences with Portico products. I wish they were consistently great across the board. Seem sad they would put their name on products as bad as the Continental Bibs I just purchased.”

Helpful Report

Posted 1 year ago

“Sizing runs smaller than previous Pactimo jersey purchased. Had to return for larger size.”

Helpful Report

Posted 1 year ago

“The jersey I bought is nice and comfortable. I was disappointed because I thought it was going to be warm and it is not. I had considered also purchasing a winter cycling jacket from Pactimo but I'm glad I didn't because it would probably not be warm enough either.”

Helpful Report

Posted 1 year ago

“Was sent a email for a $10 discount if I made a $50 purchase. Selected a $57 item and discount code was invalid? Issue was not resolved.”

Helpful Report

Posted 1 year ago

“having bought many items in the last couple of years your sizing runs very very small. I wear a XL with every other clothing company out there with you I have to go up at least one size up. Please make it for the average rider not all of us are built for the TOUR !!.”

Helpful Report

Posted 1 year ago

“Had some issues.”

Helpful Report

Posted 1 year ago

“Great quality! Unfortunately sizing is a nightmare:( I belong to several clubs that purchases club clothing from you folks, so if I want to represent I’m kinda stuck. I’m average build, 5’10” 168 lbs. I order 3xl and have tailored. It’s just too expensive an option to continue.”

Helpful Report

Posted 1 year ago

“Ascent Aero LS jersey, color Disperse Atlantic Blue. Size S Love the pattern, Pactimo sure comes up with great colors and patterns I’m 5’6” 140lbs the jersey is snug but not tight, a little loose around the chest. My biggest problem is the Pactimo jersey pockets are to high, it’s almost impossible for me to get things in or out of them. I either have to slow down or wait till I stop. Good for mid weather rides, 55-60 degrees and all I need is a summer base layer. Can wear comfortably down to low 50’s. Fabric is light and breaths well. Its just a basic long sleeve jersey but has outstanding patterns.”

Pactimo 3 star review on 3rd November 2023

Helpful Report

Posted 1 year ago

“The jersey feels light and breathable. Fit is as expected. Sleeves go all the way to the elbow. Overall it's a good jersey. I would probably not buy another due to the stitching job for the rear zipper pocket. It's basically pointy and exposed and just pokes me in the back for the whole ride. Not worth the money if you value comfort”

Helpful Report

Posted 1 year ago

“Concerning the men's shorts and bibs.... Average photography of the clothes, great model however...no shots of the interior of the shorts/bibs showing the chamois or even a diagram showing the dimensions of the chamois....so you must order and receive them to check these intimate details out. Undefined terms like raw edge, a fold-over, articulated waistband...great marketing speak, but meaningless to a customer like me. Show images, what are the advantages of these "features"....why do I care about these features? Recommend: overhaul the descriptions and translate them into what benefit they have for the customer....what is the value proposition for the customer, not great copyrighting? Add in leg sizes....where the shorts hit a person, not just waist size. Not everyone has the same size legs!”

Helpful Report

Posted 1 year ago

“The technical quality of the products is good; fabric, build quality, etc. However, the website doesn't do a good job of explaining sizing or different fits for different body types. Being tall I struggle with sizing in the length department, so further explanation of sizing for tall people would be helpful. Using chest measurements to determine size is not enough. Customer service was also not helpful with recommendations for taller people. That said, the return and exchange process was easy.”

Helpful Report

Posted 1 year ago

“I was slightly disappointed at this shirt and curious about the other reviews. On the positive the cut , rear length and construction are excellent. The design with the rear pocket is unique and is so key when you don't want to look too aero However, I find the fabric a bit itchy and the sleeve construction and design not well executed. As for the scratchiness this is usually a sign of less than premier next to skin quality wool and or a micron size they is too large/corse. And I have merino and merino blend products from dozens of makers to compare. More importantly, is the sleeve design. Under the armpit the stitching is way too prominent. It digs into the armpit and is a far cry from flat lock low profile stitching which is required here. This could be ameliorated with a raglan design or similar sleeve re design but as it is now it just not as comfortable as it should be . Now on the bike it's a bit less noticeable but as it stands this is not a super functional price for me . I've sized correctly and run through the gentle hand wash with wool detergent so Ive given it the benefit of the doubt after a few wears A few tweaks and this can become a go for the non racer non cafe du France go to but as now it's fair at best”

Helpful Report

Posted 1 year ago

“Oddly to review my purchase, I need to review Pactimo as well. Their stuff is hit or miss as with any brand.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 3,671 reviews