Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 363 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pacvac I bought is very uncomfortable to wear. Its super noisy and the vacuum head is so budget (rubbish plastic) the wheels on it are chalkboard screechy annoyingly squeaky. I will not buy pacvac again and I will never recommend others to either.”

Helpful Report

Posted 1 month ago

Hi Tahlia, We’re sorry to hear that your Pacvac hasn’t met your expectations, particularly around comfort, noise and the floor tool. Our backpack harness includes three height settings, allowing you to adjust where the vacuum sits on your back for a more personalised fit. The thicker padding, load-bearing straps and mesh backing are also designed to provide additional support and ventilation. Correct adjustment can make a significant difference to how the machine feels during use, and we’d be happy to help you with the setup. Regarding the squeaking from the floor tool, the wheels are made from rubber rather than hard plastic to help protect flooring, improve grip and provide smoother movement. Squeaking can occur if hair, sand or other debris becomes caught around the wheels and causes them to rotate unevenly. We recommend checking and cleaning around the wheels regularly and avoiding excessive downward pressure when vacuuming. If the wheels appear damaged or continue to squeak after cleaning, please contact us so we can investigate this further. We also understand your feedback regarding noise. On your model chosen, the Duo has a specialised by-pass motor, which provides additional motor protection, including in the event of accidental liquid suction, but can operate louder than some standard motor designs. The Duo has a specified noise level of approximately 76.6 dB(A) at ear level. We want customers to have a machine that suits both their cleaning environment and individual needs, which is why we offer a 30-day money-back guarantee if the product isn’t right for you. If you’re still within this period, or would like us to look into the floor tool or help with the harness setup, please reach out to our Customer Service team. We’d appreciate the opportunity to help. Jina

Posted 1 month ago

“It will be perfect if the connection pipe was softened or more flexible.”

Helpful Report

Posted 1 year ago

Hi Ana We’d love to understand more about your experience. Are you referring to the hose itself or the area where the wand connects to the hose? Your input helps us continuously improve our products and we’ll be sure to pass this along to our product team. Thanks again for taking the time to share your thoughts! Erin

Posted 1 year ago

“I ordered and paid for four Superpro 700s on 13/9/23. Only three arrived. I have phoned a number of times to sort this out with no success. The first couple of calls I was informed they would look into it and call back. I phoned again 11/10/23 and was told the expected delivery was 12/10/23, but still no vacuum. 16/10/23 was told they would look into it again. I have not heard from Provac Pty Ltd once. Today I will call again, failing that I will have to take further action. Such a waste of time and money.”

Helpful Report

Posted 2 years ago

“From the order to delivery was over 1 month. The customer was not very happy and neither were we.”

Helpful Report

Posted 2 years ago

Hi Beat, It appears there is a discrepancy between your experience and what is showing on our delivery portal. Our records indicate your order was delivered in 12 business days, which is not unusual for shipment to remote areas and dangerous goods handling (due to your order containing batteries). We pride ourselves on exceptional customer service and would like to understand your experience better. If you would like to discuss details of this order please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“I stop using it, because after I use it I have back pains so heavy, it’s not designed for women”

Helpful Report

Posted 3 years ago

“I still don’t have my order!”

Helpful Report

Posted 6 years ago

Hi David, At Pacvac we pride ourselves on our same day dispatch policy. ⭐️ I’ve had a look at your order that was placed on May 26, Australia Post picked it up on the same day and it only arrived in Melbourne on Sunday (7th June). Australia post has been experiencing delays due to the covid-19 climate, so we’re sorry for the delay in postage and appreciate your understanding of the situation. Your tracking number shows that it will be delivered between Tuesday and Thursday this week, and if it doesn’t please let us know as we are always here to help. Kind Regards, Zoe

Posted 6 years ago

“Has not arrived yet 😳”

Helpful Report

Posted 6 years ago

Hi Anchala, Thank you for your patience! 🙏🏼 Could you please advise if the product you ordered has arrived? We're here to help however we can and want to make sure the issue is resolved! Kind Regards, Zoe

Posted 6 years ago

Pacvac is rated 4.8 based on 363 reviews