Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 363 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service, so friendly and quick to get back to your enquiry. Jina was a pleasure to deal with.”

Helpful Report

Posted 1 month ago

Hi Hailey, thank you so much for your lovely review! We’re so glad you had such a positive experience and that we could assist you quickly. Providing great customer service both before and after a purchase is incredibly important to us, so it’s wonderful to hear that this came through in your experience. It was an absolute pleasure helping you and we really appreciate you taking the time to share your feedback. Thanks again! ✨ Jina

Posted 1 month ago

“Bought and tried the pacvac but was too heavy for me . Returned it today and I had the best customer service experience I’ve ever had , ease of return/ refund, Jina was a delete, the front receptionist was just as nice too. Thankyou for a hassle free experience that’s what all companies should be like. Will definitely recommend if I know of anyone needing a new vac/ pacvac. Tania .”

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Posted 1 month ago

Hi Tania, It was an absolute pleasure to assist you and thank you so much for taking the time to leave us a 5-star review. It’s truly appreciated! Thank you for sharing your situation with me and for giving us the opportunity to get it right for you. I’m so glad we were able to make the return and refund process as easy and hassle free as possible. It’s wonderful to hear how much you love Pacvac, and we sincerely hope things work out for you and that we have the pleasure of having you back using Pacvac in the future. Wishing you all the very best, Tania, and thank you again for your kind words and recommendation. It means a lot to us! Jina

Posted 1 month ago

“Fantastic vac I bought the thrift and it has so much sucking power and I also got the power head to go with it , definitely the best vacuum for power iv owned .”

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Posted 2 months ago

Hi Michell, Thank you so much for your amazing 5-star review! ⭐ We love to hear how much you're loving the incredible suction power of your Thrift and that the Turbo head has been a great addition. It’s wonderful to know it’s the most powerful vacuum you’ve owned! Thanks again for your support and for sharing your experience. 💙 Jina

Posted 2 months ago

“An absolute beast of a vac.The best I have used.Solid,beautifully built and will last many years!!!!! Many thanks everyone for a fabulous product and exceptional service!!!!!!!”

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Posted 2 months ago

Hi Col, Thank you so much for the incredible 5-star review! 🙌 We’re absolutely stoked to hear you’re loving your Pacvac and that it’s earned a “beast” title! 💪 We put a lot of thought into building our products to be tough, reliable and made to last, so feedback like this means a lot to the whole team. Thanks again for your support and for the kind words about our service. We really appreciate it! If you ever need any assistance, please don’t hesitate to reach out, we’re always happy to help! 😊 Jina

Posted 2 months ago

“Very good customer service arrived before stated time and in good condition”

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Posted 2 months ago

Hi There, Thank you so much for taking the time to leave your wonderful review. 💙 We really appreciate your kind words and that we have met all your expectations. ✨ Jina

Posted 2 months ago

“Excellent fast service online with environmental packaging and quality materials. I bought the Pacvac Velo Go for interim cleaning of my hardwood floors. Excellent suction, including cat carpet posts, rugs, mats etc no need to change the head. Harness is a dream. I find releasing the batteries from the charger a bit tricky but this is getting easier and only minor for me. Just love it!”

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Posted 2 months ago

Hi Trish, Thank you so much for your wonderful 5 star review! We’re delighted to hear that your Velo go is making cleaning a breeze. It’s great to know you’re loving the suction and harness, too! We also appreciate your feedback about releasing the batteries from the charger, we’re glad it’s getting easier with use. Thanks again for choosing us and for sharing your experience! 😊 Jina

Posted 2 months ago

“The pacvac I bought is very uncomfortable to wear. Its super noisy and the vacuum head is so budget (rubbish plastic) the wheels on it are chalkboard screechy annoyingly squeaky. I will not buy pacvac again and I will never recommend others to either.”

Helpful Report

Posted 2 months ago

Hi Tahlia, We’re sorry to hear that your Pacvac hasn’t met your expectations, particularly around comfort, noise and the floor tool. Our backpack harness includes three height settings, allowing you to adjust where the vacuum sits on your back for a more personalised fit. The thicker padding, load-bearing straps and mesh backing are also designed to provide additional support and ventilation. Correct adjustment can make a significant difference to how the machine feels during use, and we’d be happy to help you with the setup. Regarding the squeaking from the floor tool, the wheels are made from rubber rather than hard plastic to help protect flooring, improve grip and provide smoother movement. Squeaking can occur if hair, sand or other debris becomes caught around the wheels and causes them to rotate unevenly. We recommend checking and cleaning around the wheels regularly and avoiding excessive downward pressure when vacuuming. If the wheels appear damaged or continue to squeak after cleaning, please contact us so we can investigate this further. We also understand your feedback regarding noise. On your model chosen, the Duo has a specialised by-pass motor, which provides additional motor protection, including in the event of accidental liquid suction, but can operate louder than some standard motor designs. The Duo has a specified noise level of approximately 76.6 dB(A) at ear level. We want customers to have a machine that suits both their cleaning environment and individual needs, which is why we offer a 30-day money-back guarantee if the product isn’t right for you. If you’re still within this period, or would like us to look into the floor tool or help with the harness setup, please reach out to our Customer Service team. We’d appreciate the opportunity to help. Jina

Posted 2 months ago

“Pacvacs are excellent commercial vacuum cleaners and are the best commercial solution to any cleaning business.”

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Posted 2 months ago

Hi Bek, Thank you so much for your fantastic 5 star review! We absolutely love hearing that you find it to be an excellent solution for your cleaning business, definitely what we aim for. We truly appreciate your support and recommendation! Jina

Posted 2 months ago

“This vacuum is better than my old one .. great suction”

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Posted 2 months ago

Hi Judith Thank you for sharing your experience and for the 5 stars! It’s great to hear that your new vacuum is performing better than your previous one and delivering the suction you were looking for. We truly appreciate your feedback! 😊 Jina

Posted 2 months ago

“Quickest delivery ever, amazing service and products. Thank you.”

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Posted 2 months ago

Hi Charlotte, We absolutely love hearing this, thank you! 🥰✨ We work hard to make every order a great experience, so it’s wonderful to know you enjoyed our fast delivery, service and products. Thanks again for your support! 💙 Jina

Posted 2 months ago

“I had read many reviews on Pacvac’s and everyone was saying the same thing how good they are. The whole experience from order all the way through to using the Pacvac has been outstanding. The order was placed in about 2 minutes I had so many emails telling me what was happening and it arrived days before it was expected. The follow up emails and information has been outstanding also. The vacuum itself is the best vacuum we have ever used it is so light once on your back powerful and so easy to use. The only issue for our staff is the cord getting all tangled but I think we have fixed the problem now but a minor issue that people need to adapt to with a change. The Pacvac leaves our old nilfisk vacuums for dead but in saying that they are approx 20 years old. I cannot highly recommend the Pacvac to everyone especially door commercial cleaning absolutely fantastic product and love it to death. Thank you so very much.”

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Posted 3 months ago

Hi Scott, Wow, thank you so much for taking the time to leave such a thoughtful review. ✨ We're so happy to hear that everything, from the ordering process and updates through to using your new Pacvac, exceeded your expectations. It's especially rewarding to know your team is already seeing the difference in comfort, performance and productivity. You're absolutely right that cord does require some management and we have a great video to share with your team, but we're glad to hear you've already found a solution. You can watch the video here https://www.youtube.com/watch?v=so_EBalX5Fc . Like any new piece of equipment, there's a small adjustment period, and it's great to know it's been well worth it. Thank you again for your recommendation and for choosing Pacvac. We really appreciate your support and wish you and your team many years of happy vacuuming! 💙 Jina

Posted 3 months ago

“Great deals and great service.”

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Posted 3 months ago

Hi Michelle, Thanks for the awesome review! Hearing that you had a great experience with both our service and our prices makes our day. We truly appreciate your support. Please reach out if you ever need support.✨ Jina

Posted 3 months ago

“Great service. Vacuum cleaner is great”

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Posted 3 months ago

Hi David, Thank you for your kind words and 5 star review! We're delighted to hear you're happy with both the service you received and your new vacuum cleaner. Enjoy, and thanks for choosing us. 💙 Jina

Posted 3 months ago

“super quick delivey”

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Posted 3 months ago

Hi there, Thank you for your 5-star review! We’re so glad you were happy with the quick delivery. Your support means a lot to us, and we’re thrilled to have made your experience a great one. Jina

Posted 3 months ago

“Received parcel before time started in good condition and works well happy with this item”

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Posted 3 months ago

Hi there, Thank you for your feedback! We're delighted to hear your had a great experience with Pacvac, and that you're happy with your purchase. We really appreciate your support! 😊 Jina

Posted 3 months ago

“The vacuum we bought have been fantastic work great for the big area we have to clean”

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Posted 4 months ago

Hi Luke, Thank you for your 5-star review! We're delighted to hear that your vacuum has been performing so well and is helping you keep your large area clean with ease. It's great to know it's meeting your expectations. We appreciate your support and hope you continue to enjoy using it for years to come! Jina

Posted 4 months ago

“they have everything you need for your pacvac, easy to order, and quick delivery, i have found it is just simply better to use the genuine parts as the others do not last. that has been my experievce”

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Posted 4 months ago

Hi there, Thank you so much for the awesome review! Great to hear you can get what you need for your Pacvac quickly and that ordering and delivery have been smooth. Appreciate you taking the time to share your experience. If you ever need assistance, troubleshooting or want to check out our Pacvac Academy for extra tips, please do reach out. Jina

Posted 4 months ago

“I bought a Pacvac Micron, which is a very good product. Highly recommended.”

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Posted 4 months ago

Hi Jan, Thank you so much for your 5 star review! We’re really pleased to hear you’re happy with your Micron and appreciate the recommendation. Please do reach out to us if you have any questions or need assistance in the future. Happy cleaning! Jina

Posted 4 months ago

“Parcel arrived in good time, very pleased with item.”

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Posted 7 months ago

Hi Christine, We truly appreciate your 5-star feedback! It's great to know everything met your expectations. Enjoy your purchase! Jina

Posted 7 months ago

“Definitely recommend Pacvac and their fantastic quick service if you need help. Jina, Thanks for all your help 🙏 I'm still using my Pacvac from 6yrs ago great product and reliable.”

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Posted 8 months ago

Hi Danielle, Thank you so much for your kind words and for taking the time to share your experience. It’s wonderful to hear that your Pacvac is still going strong after six years, that’s exactly the reliability we strive for. I truly appreciate your recommendation, and I’m always happy to help whenever you need assistance. Thanks again for your support! Jina

Posted 8 months ago

Pacvac is rated 4.8 based on 363 reviews