Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 328 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

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English

“Love pacvac products. I used the back pac when working at the school. I was very grateful i was able to get the floor one through you for home. Regards, Dorothy”

Helpful Report

Posted 2 weeks ago

Hi Dorothy, Thank you so much for your lovely feedback! We're delighted to hear that you've had such a positive experience with Pacvac products. The backpack vacuums are definitely a favourite among professional cleaners, and we're so glad they made your work at the school easier. Your continued support truly means the world to us. If you ever have any questions or need assistance with your vacuum, don't hesitate to reach out. Wishing you all the best and happy cleaning! Erin

Posted 2 weeks ago

“Thankyou. The velo pink pacvac is fantastic. My very active 71 year old mum also loves using it. The pink is super cute and we are very impressed with the length of the cord, the weight and its sucking power. Delivery was super fast.”

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Posted 3 weeks ago

Hi Natasha, Thank you so much for the lovely feedback! 💗 We’re so happy you’re enjoying the pink Velo—it’s not just a pretty face! Great to hear that the cord length, lightweight design, and powerful suction are working perfectly for you. And fast delivery is always a win! Happy vacuuming! Erin

Posted 3 weeks ago

“Not a great design with no good option for cord storage. Wouldn’t buy again”

Helpful Report

Posted 1 month ago

Hi Jameight, Thank you for sharing your feedback on the Glide canister vacuum. We're sorry to hear that the cord storage design didn’t meet your expectations. We understand how important convenience and functionality are, and we appreciate you bringing this to our attention. Please see some trips on winding the cord and storing the cord: Winding the cord: When you are finished using your machine, switch off the power point and unplug the cord from the wall. To safely store the cord after use, wind the cord in a loop starting from the end attached to the machine. This ensures that any twists in the cord can be unwound via the ends of the cord. Continue winding the cord into large, neat loops until the end of the cord, ensuring there are no twists or tangles. Storing the cord: Correctly storing your cable is important to ensure the cable remains undamaged and usable. We recommend storing your canister cord by the below method - Canister users, store your cord across the hook located on the canister lid. Helpful Videos: Pacvac Cord Management Pacvac Cord Restraints Your input helps us improve future designs, and we’ve shared your comments with our product team for consideration. If there’s anything we can do to assist you further or if you'd like to discuss this more, please feel free to reach out to our customer support team. Thank you Erin

Posted 4 weeks ago

“With two little boys and years of failed vacuums (2 Dysons + 3 stick vacs all binned), I needed something tougher for my daughter’s house. Enter Pacvac—an absolute powerhouse! The small blue model has way more dust capacity, a super-long cord, and suction that leaves domestic vacuums in the dust. Best of all, I got it for a third of the price of the “big name” brands. We’ll never go back to a regular vacuum again!”

Helpful Report

Posted 1 month ago

Hi Hayley, Thank you so much for sharing your experience! We're thrilled to hear the Pacvac has lived up to the challenge—especially in a busy household like your daughter’s. It’s great to know the dust capacity, long cord, and powerful suction are making such a difference, and even better that you found it to be such great value. Here’s to no more vacuum letdowns—welcome to the Pacvac family! 💪✨ Thank you Erin

Posted 1 month ago

“Excellent products and customer service!”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and customer service. Your support means a lot to us, and we look forward to serving you again soon. Thank you Erin

Posted 1 month ago

“I love the: Suction of this vacuum cleaner Long lead Large dust storage One head for all carpet and tiles The toggle attachment for the lead Disappointed the floor attachment is already squeaking when vacuuming carpet. Next model will have sorted that issue! Chris S.”

Helpful Report

Posted 1 month ago

Hi Chris Thank you so much for taking the time to leave your feedback! We're so pleased to hear you're loving the powerful suction, long lead, large dust capacity and the convenience of a single head for both carpet and tiles – those are exactly the features we’ve worked hard to get right. We really appreciate you pointing out the squeaking floor tool – we’re continuously working on improvements and feedback like yours is vital in helping us refine future models. The squeaking sound from the floor tool could be caused by a combination of factors, such as worn or damaged wheels or sand and hair becoming jammed, causing the wheels to rotate unevenly. If the squeaking worsens or becomes a concern, please feel free to reach out to our team support@pacvac.com so we can take a closer look for you. Thanks again for your review, Chris! Kristyn

Posted 1 month ago

“Thank you very much for your excellent support. I really appreciate the professionalism and prompt assistance from the Pacvac team. Keep up the great work!”

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Posted 2 months ago

Hi there Thank you so much for your kind words and for leaving a review! We're truly grateful for your support and are so pleased to hear our team could assist you promptly and professionally. We'll be sure to pass your feedback on — it means a lot. If you ever need anything, we're always here to help! Pacvac Team

Posted 2 months ago

“The support I received from Kristyn Netscher was above and beyond and the product I purchased is the best vacuum I have ever had”

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Posted 2 months ago

Hi Glenn Thank you so much for your wonderful review! We're absolutely delighted to hear that you're loving your new vacuum and that Kristyn was able to support you so well. We'll be sure to pass on your kind words to her — she’ll be so very happy to know she made a difference. If you ever need anything in the future, we're always here to help! Pacvac Team

Posted 2 months ago

“Excellent service. Order placed on Wednesday afternoon, parcel received Friday morning! All items of great quality & exactly as described. New Ecoharness is most comfortable & Turbo head floor tool works extremely well.”

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Posted 2 months ago

Hi Cheryl Thank you so much for your wonderful feedback! We're so pleased to hear your order arrived quickly and that you're happy with the quality of the products. Great to know you're finding the new Ecoharness comfortable and that the Turbo Head is performing well. We truly appreciate your support! Please reach out if you ever need us. Kristyn

Posted 2 months ago

“It will be perfect if the connection pipe was softened or more flexible.”

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Posted 5 months ago

Hi Ana We’d love to understand more about your experience. Are you referring to the hose itself or the area where the wand connects to the hose? Your input helps us continuously improve our products and we’ll be sure to pass this along to our product team. Thanks again for taking the time to share your thoughts! Erin

Posted 5 months ago

“Quick service.”

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Posted 6 months ago

Hi Theo, Thank you for your feedback! We're glad to hear that you were satisfied with our quick service. We strive to provide prompt and efficient service to all our customers and we appreciate your recognition. If you need anything else, feel free to reach out! Thank you Erin

Posted 6 months ago

“I reached out to customer service regarding a broken piece on my floor tool, they got back to me within such a fast turn around and happily arranged a replacement after sending through photos and proof of purchase. I cannot rate that kind of service high enough when you’re trying to run a business and rely heavily on products. Thank you to Erin for going above and beyond.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our customer service team and we're glad Erin could assist you so efficiently. We understand how important reliable products and quick resolutions are when you're running a business, and we’re happy we could help. Your feedback means the world to us, and we'll be sure to pass on your thanks to Erin! If you need anything else, please don’t hesitate to reach out. Thank you Kristyn

Posted 7 months ago

“Ordering online was easy and quick Items arrived in normal time frame One item was missing from the cord pack but Kristyn was excellent and sent out a replacement which I just received will definitely be ordering more from your company and have told all my customers and friends This is the place to go Prices are better than the others Thank you Happy Customer”

Helpful Report

Posted 7 months ago

Hi There, Thank you so much for the wonderful feedback! We’re so happy to hear that Kristyn took care of the missing item so quickly, customer satisfaction is very important to us and we are glad we could make this right for you. We truly appreciate you recommending us to your friends and customers it means a lot! We look forward to serving you again soon and we’ll keep working hard to offer great prices and service. Thanks again for choosing us. 😊 Erin

Posted 7 months ago

“Hi Pacvac is a great machine. We do however have difficulty with the charging station. Only one side recharges the battery and the result is that the vacuum runs out if charge halfway through the cleaning. Can you do a swap over for a replacement charger?”

Helpful Report

Posted 10 months ago

Hi Andrew, Thank you for taking the time to share your review. We apologise that your experience fell short of the expectations we aim to provide. An email has been sent to you, and we would truly appreciate the opportunity to address your concerns and make things right. We look forward to hearing from you soon and are committed to finding a solution that leaves you satisfied. Thank you Erin

Posted 10 months ago

“The Pacvac Superpro has been a game-changer for my cleaning business, has made the process of vacuuming much easier.”

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Posted 10 months ago

Hi Daniel, Thank you for the excellent feedback and the 5 stars! It’s fantastic that the Pacvac Superpro has made such a positive impact on your cleaning business, and transformed your vacuuming workflow. As always, please do reach out if you ever require assistance. Erin

Posted 10 months ago

“Great service have used many times on line fast delivery good quality items and great pricing”

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Posted 10 months ago

Hi Diana. Thank you for the 5 Star review! We’re so pleased to hear that you’ve had consistently great experiences with us. Your support means a lot to us, and we look forward to serving you again soon. Happy cleaning and as always reach out if you need us :) Erin

Posted 10 months ago

“Always happy with the products I purchase from Pacvac. I’ve been using them from the start of my cleaning business, great quality and quick shipping.”

Helpful Report

Posted 11 months ago

Hi Coco Thank you so much for your kind words! We're thrilled to hear that you’ve been happy with our products and that they've been a reliable part of your cleaning business. Your support means the world to us, and we’re here to keep providing you with quality and quick service. If you ever need anything, don’t hesitate to reach out, we are here to help! Erin

Posted 11 months ago

“I guess you could say that I am a little disappointed by the fact , that I have had to replace the hose on my so called "commercial vacuum cleaner" already. It is only ever used for residential purpose, not commercial. Number of residents in house = 1 x adult + 1 x cat. Not what I would consider to be an extreme workload for a so-called commercial graded vacuum. Really disappointed by this. Next time I will save my money and go to Mitre 10 and buy some glue to re-glue where the hose came apart from the fitting to the cleaner. Most likley a significant design fault in the product constrcution.”

Helpful Report

Posted 1 year ago

Hi Bronwyn Thank you for sharing your experience, and I’m sorry to hear about the issue with the hose. We completely understand your frustration, especially since you're using the vacuum in a residential setting. While we take quality very seriously, occasional issues can arise. However, you can always count on our customer service and after-sales support—we’re committed to taking care of you if any problems come up. Please feel free to reach out directly in the future. We're dedicated to making sure you get the best performance from your vacuum. If you'd like, we can arrange for a replacement hose. Just contact us at support@pacvac.com with your delivery details. Thank you Kristyn

Posted 11 months ago

“I bought a Pacvac 8 years ago Still working in perfect condition I just need to but filter and bags for it highly recommend”

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Posted 1 year ago

Hi Pouya Thank you for sharing your experience and for being a supportive customer for 8 years! If you ever need assistance with finding the right filters and bags, feel free to reach out. We appreciate your recommendation and look forward to supporting you for many more years to come! Kristyn

Posted 1 year ago

“This is my second PacVac. The last one I gave away due to relocating and bought exactly the same one. As a Professional Domestic Cleaner I believe this to be the best vacuum. Last a long time and many affirdable replaceable parts after years of wear and tear. I really love this vacuum.”

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Posted 1 year ago

Hi Poppy Thank you so much for your kind words and for choosing Pacvac again! We're so glad to hear that our vacuum has been such a reliable tool in your work as a professional domestic cleaner. Your continued support means a lot to us, and we're happy to know our product has met your expectations over time. If you ever need any assistance or parts, we're here to help! Kristyn

Posted 1 year ago

Pacvac is rated 4.7 based on 328 reviews