Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Pacvac is a great machine. We do however have difficulty with the charging station. Only one side recharges the battery and the result is that the vacuum runs out if charge halfway through the cleaning. Can you do a swap over for a replacement charger?”

Helpful Report

Posted 3 weeks ago

Hi Andrew, Thank you for taking the time to share your review. We apologise that your experience fell short of the expectations we aim to provide. An email has been sent to you, and we would truly appreciate the opportunity to address your concerns and make things right. We look forward to hearing from you soon and are committed to finding a solution that leaves you satisfied. Thank you Erin

Posted 3 weeks ago

“The Pacvac Superpro has been a game-changer for my cleaning business, has made the process of vacuuming much easier.”

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Posted 1 month ago

Hi Daniel, Thank you for the excellent feedback and the 5 stars! It’s fantastic that the Pacvac Superpro has made such a positive impact on your cleaning business, and transformed your vacuuming workflow. As always, please do reach out if you ever require assistance. Erin

Posted 1 month ago

“Great service have used many times on line fast delivery good quality items and great pricing”

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Posted 1 month ago

Hi Diana. Thank you for the 5 Star review! We’re so pleased to hear that you’ve had consistently great experiences with us. Your support means a lot to us, and we look forward to serving you again soon. Happy cleaning and as always reach out if you need us :) Erin

Posted 1 month ago

“Love my pac vac and accessories are easy to get and delivered promptly always”

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Posted 1 month ago

Hi there Thank you for your feedback and the 5 stars! It’s awesome that you’re enjoying your Pacvac and your experience has been a great one. We pride ourselves on providing the highest levels of customer service and we're glad we have been able to deliver on this. Don't hesitate to reach out if you need any product support or advice as we are here to help. Have a great day. Erin

Posted 1 month ago

“Always happy with the products I purchase from Pacvac. I’ve been using them from the start of my cleaning business, great quality and quick shipping.”

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Posted 2 months ago

Hi Coco Thank you so much for your kind words! We're thrilled to hear that you’ve been happy with our products and that they've been a reliable part of your cleaning business. Your support means the world to us, and we’re here to keep providing you with quality and quick service. If you ever need anything, don’t hesitate to reach out, we are here to help! Erin

Posted 2 months ago

“I guess you could say that I am a little disappointed by the fact , that I have had to replace the hose on my so called "commercial vacuum cleaner" already. It is only ever used for residential purpose, not commercial. Number of residents in house = 1 x adult + 1 x cat. Not what I would consider to be an extreme workload for a so-called commercial graded vacuum. Really disappointed by this. Next time I will save my money and go to Mitre 10 and buy some glue to re-glue where the hose came apart from the fitting to the cleaner. Most likley a significant design fault in the product constrcution.”

Helpful Report

Posted 2 months ago

Hi Bronwyn Thank you for sharing your experience, and I’m sorry to hear about the issue with the hose. We completely understand your frustration, especially since you're using the vacuum in a residential setting. While we take quality very seriously, occasional issues can arise. However, you can always count on our customer service and after-sales support—we’re committed to taking care of you if any problems come up. Please feel free to reach out directly in the future. We're dedicated to making sure you get the best performance from your vacuum. If you'd like, we can arrange for a replacement hose. Just contact us at support@pacvac.com with your delivery details. Thank you Kristyn

Posted 2 months ago

“I bought a Pacvac 8 years ago Still working in perfect condition I just need to but filter and bags for it highly recommend”

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Posted 2 months ago

Hi Pouya Thank you for sharing your experience and for being a supportive customer for 8 years! If you ever need assistance with finding the right filters and bags, feel free to reach out. We appreciate your recommendation and look forward to supporting you for many more years to come! Kristyn

Posted 2 months ago

“This is my second PacVac. The last one I gave away due to relocating and bought exactly the same one. As a Professional Domestic Cleaner I believe this to be the best vacuum. Last a long time and many affirdable replaceable parts after years of wear and tear. I really love this vacuum.”

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Posted 3 months ago

Hi Poppy Thank you so much for your kind words and for choosing Pacvac again! We're so glad to hear that our vacuum has been such a reliable tool in your work as a professional domestic cleaner. Your continued support means a lot to us, and we're happy to know our product has met your expectations over time. If you ever need any assistance or parts, we're here to help! Kristyn

Posted 3 months ago

“Absolutely fantastic service and extremely fast postage”

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Posted 3 months ago

Hi Lissette Thank you for your review! We’re dedicated to ensuring customer satisfaction and support, so don’t hesitate to reach out if you need any assistance, we’re here to help. We truly appreciate your support and the positive feedback you’ve provided. Kristyn

Posted 3 months ago

“Little use at this stage to give a 5 star rating”

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Posted 4 months ago

“Great product, fabulous customer service”

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Posted 4 months ago

Hi Dayal Thank you so much for the 5-star review! We take great pride in providing exceptional service and are delighted to know it made a positive impact on your experience. If you need anything else, feel free to reach out. Thanks again for your support! Kristyn

Posted 4 months ago

“I am very happy with my pacvac”

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Posted 4 months ago

Hi Judith Thank you for the 5 star review! If you have any questions or need support, please do reach out. We pride ourselves on our after sale service. Enjoy the day! Kristyn

Posted 4 months ago

“Fantastic customer service by the two ladies”

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Posted 4 months ago

Hi Jacob Thank you so much for your kind words. We are glad to hear you had fantastic experience with our customer service team. We take great pride in providing excellent support and ensuring our customers are well taken care of both during and after their purchase. If you have any questions or need further assistance, don’t hesitate to reach out. Your satisfaction is our top priority! Kristyn

Posted 4 months ago

“I have been a cleaner for a year now and use the Pacvac Superpro vacuum (the corded type). At first I always went for my usual vacuum because I was used to it and felt it was easier to use what I knes. Then once I started using my Pacvac I absolutely loved it! It really does make my job easier, just being able to put the vacuum on my back and zip around and vacuum. I recently purchased the Turbo Head Floor tool which works really well too. I also got some more disposable paper dust bags and the ordering process was so easy and quick delivery. I genuinely easily recommend investing in a Pacvac.”

Helpful Report

Posted 4 months ago

Hi Kylie Thank you so much for your fantastic review! We're thrilled to hear that the Pacvac Superpro has made such a positive impact on your cleaning routine. It’s great to know that the convenience of the backpack style and the Turbo Head Floor tool (which is such a useful tool!) have enhanced your experience. Your recommendation means a lot to us. If you ever need any further assistance or have more feedback, feel free to reach out. Kristyn

Posted 4 months ago

“Firstly I would not use any other vacuum in our business except Pacvac- we use them for end of build cleaning and man do we batter them and they power through it all. This is the only brand you want. Room for improvement absolutely 1. The cords are too thin and get twisted and damaged too easily- I always switch them with a heavy duty extension cord. 2. More dusting attachments with a range of angles, like the small dusting attachment would be amazing with slightly longer bristles, or bristles angles outwards so they didn’t get sucked inward and need replacing after a month. But the actual vacuums are amazing”

Helpful Report

Posted 4 months ago

Hi Carlee We sincerely value the continuous support and feedback you have shared with us. I have passed these comments onto our Product team and they will investigate further and make improvements and source accessories where required. For additional helpful tips to help your vacuum dusting brush last longer and maintain its effectiveness: Regular Cleaning: Clean the dusting brush after each use to remove any trapped dust, dirt, or debris. Simply use the vacuum nozzle to suck out any dirt and dust build-up. When the dirt clogs up the bristles this may contribute to the bristles going inward as it will restrict the airflow. Proper Storage: Store the dusting brush in a clean, dry place when not in use. Avoid leaving it attached to the vacuum or in areas where it can accumulate additional dust and debris and store with the bristles not resting on anything to maintain shape. Avoid Excessive Pressure: When using the dusting brush, avoid applying excessive pressure or force. Gentle pressure is sufficient for effective cleaning and helps prevent damage to the bristles. You can also open the vent on the hand piece to reduce the suction power if needed. Rotate Usage: If you have multiple dusting brushes, rotate their usage to distribute wear evenly among them. This can help prolong the lifespan of each brush. Inspect for Damage: Periodically inspect the dusting brush for any signs of damage, such as bent or broken bristles. Replace the brush if necessary to maintain optimal performance. Please also reach out to us if you have any questions or need support anytime, we are always here to help! Kristyn

Posted 4 months ago

“Body is good slim and lightweight, that what we need, but facing issues with suction power and hose attachment. the suction power needs improvement, For the hose, when debris blockages stuck in the middle is it difficult detach for cleaned the debris.”

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Posted 4 months ago

“My favourite vacuum family 🥰”

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Posted 4 months ago

Hi Jane Thank you for your review and your great action shot video! We appreciate your support and if you have any questions or feedback, please do not hesitate to reach out to us! Have a wonderful day. Kristyn

Posted 4 months ago

“Very good”

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Posted 4 months ago

Hi Nick Thank you for the 5 stars and taking the time to leave a review. If we can we can be of any assistance in the future, please reach out. Lu

Posted 4 months ago

“I have used my PacVac 3 times only and now trying to resell. The wand is inflexible and short, making it impossible to clean under furniture. It is bulky and I have to redecorate my clients homes as I can’t turn around in hallways without knocking their paintings off the walls. I have a successful domestic cleaning business which is chewing through regular domestic vacuums within 4-6 months which is not financially viable. If there is a more slimline version with the same power and cordless I would be interested but this purchase is simply unsuitable for my business needs”

Helpful Report

Posted 4 months ago

Hi Michelle Thank you for your feedback. We appreciate that every customer's needs are unique, which is why we offer a range of backpack vacuums to suit different applications. The Duo machine purchased has a 5L capacity, we do offer a compact, lighter machine called the Velo or the Velo go if you are wanting cordless, however this machine has a 2.5L capacity, its powerful enough to tackle large commercial cleans, small enough to get into tight spaces. Velo is a versatile cleaning tool for both professionals and those wanting to achieve a professional quality clean at home. We want our customers to have the best experience with their Pacvac product purchase. This is why we also offer a 30 day money back guarantee (exc return postage). If you would like to return your product or discuss further, please reach out to us at support@pacvac.com. We are committed to resolving any concerns to ensure your satisfaction. Lu

Posted 4 months ago

“Easy to order and delivery very fast”

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Posted 4 months ago

Hi Sue Thank you for your review. It's wonderful to hear that your ordering experience was seamless and that your delivery arrived promptly, this is what we strive for! Your feedback means a lot to us, and we look forward to assisting you again in the future. Lu

Posted 4 months ago

Pacvac is rated 4.8 based on 316 reviews