Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.79

4.8 Rating 265 Reviews

95 %

of reviewers recommend Pacvac

4.8

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my Thrift 650 but am a little disappointed with the Superpro 700 I just purchased. Just doesn't have the same power and suction as the Thrift. My only other disappointment is that Amex isn't accepted on the webstore. I kept getting error codes saying 'Zip Code Invalid' on the website but the money was taken as pending in my Amex account. I contacted Pacvac who did get back to me but stated they did not accept Amex and it would be reversed in a couple of days. This hasn't happened to me on any other website before and if Amex is not accepted it should state that at checkout and not present an unrelated error code. Disappointment aside the product is good value, the website is informative and the overall experience was ok.”

Helpful Report

Posted 1 year ago

Hi Tom, Thank you for taking the time to submit your review. We are sorry to hear you had trouble with our online store payments platform. We are grateful for your feedback and will use it to improve our online store checkout processes. Our Superpro 700 is our recommended product for the commercial cleaning industry due to its superior filtration system providing longevity under heavy use conditions. The Thrift runs off a 1300w motor (compared to a 1000w in the Superpro 700), and if adequately maintained the Thrift will also perform well for years. Our online store offers a 30-day money-back guarantee if you wish to exchange and upgrade your Superpro 700 for a Superpro 700 Wispa, which also offers a 1300W single-stage motor, but the same great filtration option as the Superpro 700. In addition, this unit offers a quiet mode, which also reduces power consumption, minimising your environmental footprint. If we can assist you in any other way, please don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 1 year ago

“Great machine but you need to keep the bag clean at all times to get best suction from it! I am disappointed with the batteries. I’ve now had three replaced under warranty and another on its way out which I will have to replace myself. Apart from batteries I love the machine but unfortunately will be looking for another manufacturer to replace when time comes.”

Helpful Report

Posted 2 years ago

Hi Mark, We are sorry to hear you have had such trouble with our batteries. Customer satisfaction is at the heart of all we do. We would love to help you with your issues. Please kindly call our office on 08 9479 1444 or contact our team on sales@pacvac.com so that we can assist you further. Have a fantastic day! Anna

Posted 2 years ago

Hi Mark, Thank you for your review. I was unable to locate your purchase/ warranty claims in our records. Please kindly advise us of the name you purchased the vacuum cleaner under and where your warranties were issued, so that we can investigate and assist you efficiently. If you have any questions or if there is anything else I can help you with, please do not hesitate to let me know. Have a great day! Anna

Posted 2 years ago

“Change in design means this is no longer the hardcore vac I am familiar with. Having worked with older models enough to want my own, I was crushed when the hose wouldn't stay on for more than 5 seconds because the 'new' clips wouldn't secure the hose to the dome. Sure, gaffer tape would have solved the problem, but we're talking about a brand-new vac here. Was advised I cannot have an older style hose. It took a weeks for a replacement to arrive. Same design, but the clip inserts stay put (so far). Still prefer to have the hose affixed without mucking around with those clips. The latches that attach the dome to the unit are also flimsier. The u-type bracket on the clips often bend and expand, falling off when resecuring the dome to the motor. Awful nuisance. I am hoping I don't lose one. Keeping the faith that they will at least last until the motor dies. Overall, stoked to have my own vac for work. Still a great powerhouse unit when used with my old sidewinder pipe and foot. But somewhat leery at paying $1200 for a product with sketchy design updates. If you're used to the sturdy, older machine (same model), be prepared for disappointment if you want to splash out on one of these. Go to Godfrey's for comparable quality at a fraction of the price. Leave this one for companies to bulk buy and write off on tax.”

Helpful Report

Posted 3 years ago

Hi Roszarie Thank you for your feedback and we are sorry to hear that the hose connecter and dome lid clips were causing you frustration, especially after you have had such great experiences with our products. We have reached out to you by phone and email as these are both first off instances which we would love to discuss further to get a deeper insight, together with resolving any issues. Continuous design efforts focus on achieving the ultimate in wearable comfort, durability, efficiency and convenience. We have upgraded the hose to increase levels of convenience, but the dome lid clips are the same sturdy clips, they have always been. Pacvac takes great pride in delivering quality products, excellent after-sales service and as the manufacturer, we set ourselves apart from our industry peers by providing exceptional support directly to our customers. Customer satisfaction is at the core of everything we do, which is why we would really love the opportunity to resolve any issues you are experiencing personally. Please do reach out to us on (08) 9479 1444 or contact us support@pacvac.com Urvin Seeburuth Head of Marketing

Posted 3 years ago

“I havent received my order yet !”

Helpful Report

Posted 4 years ago

Hi Trish, Thank you for your feedback, we’re very sorry for the delay! We have reviewed your purchase which was made online on Wednesday 8th April at 9:10am. Your order left our Perth warehouse on Wednesday 8th April at 12:58pm. Following up with the tracking number your order has been marked as delivered this morning at 8:25am While we were able to complete your order with same day dispatch, the current Covid-19 climate means Australia Post is experiencing some delays which would explain why it’s taken a little longer to get to you, but we appreciate your understanding of the situation. Please advise if you have not received your parcel today, we hope you love your new Pacvac product! If there’s anything else I can help you with please don’t hesitate to ask. Kind Regards, Zoe

Posted 4 years ago

“Pacvac Order Due for Delivery - Order #3646...Charlie you ask for the order no to understand what our disappointment was. It disappointing that Pacvac ask for a review from a customer and do not know what product they are asking a review for. I hope this order # helps. Cheers Lyn”

Helpful Report

Posted 4 years ago

Hi Lynett Thank you for coming back to us to confirm your order number. Product quality and customer experience are really important to us, and we really appreciate your time to follow through. We investigated your comments with our QA department. While the disposable dust bags you are referring to have a slight difference in their appearance, they both provide the same level of filtration for increased dust retention and are both Pacvac approved spare parts, so in use, will provide the same levels of quality. If however, you have any difference in experience, please do not hesitate to contact us on (08) 9479 1444 and we will happily assist you. I hope this feedback helps with your original comment but please don’t forget that we are always here to help, so reach out to us at any time. Regards Charlie

Posted 4 years ago

“Good vacuum but I constantly have to replace parts”

Helpful Report

Posted 4 years ago

Hi Samantha Thanks for your feedback, we have a couple of suggestions that may help. We have recently launched an online, comprehensive training platform that covers maintenance topics to optimise the output of your machine. Check it out here: www.academy.pacvac.com. It would also be great to touch base with you personally as we may be able to suggest parts that are better suited to your particular cleaning application. As such, don’t hesitate to call on (08) 9479 1444 - we are always here to help, so reach out to us at any time. Kind regards Charlie

Posted 4 years ago

Pacvac is rated 4.8 based on 265 reviews