Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.79

4.8 Rating 265 Reviews

95 %

of reviewers recommend Pacvac

4.8

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought 6 pacvac vacuum machines in the past two years, it's good for our business, we like this machine, but we some machines were wrong only have been used several months, so I have to buy a new one, I don't know where and how to warranty.”

Helpful Report

Posted 3 months ago

Hi Andy, Thanks for your positive review! We would be delighted to assist you with sorting out repair/ replacements under warranty cover. Please kindly reach out to us on: support@pacvac.com and one of our friendly team will get back to you promptly. Have a fantastic day! Kristyn

Posted 3 months ago

“extremely satisfied with the very quick/prompt fulfillment/delivery of order.”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thanks so much for the great rating and for your brilliant review. We aim to offer the best products and best customer service, and it warms our hearts to hear that is what you feel you received. If you have any questions or if we can help with anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com. Have a fantastic day. Anna

Posted 6 months ago

“Thank you for your excellent service. Got the goods in time”

Helpful Report

Posted 1 year ago

Hi Mithrasena, Thanks for taking the time to submit your review. We are delighted that you are satisfied with our service and grateful for your positive feedback. If you need anything, don't hesitate to let me know - we are here to help. Have a fantastic day! Anna

Posted 1 year ago

“Items received as promised.”

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Posted 1 year ago

Hi Peter, Thanks for taking the time to submit your review. We are delighted that you received your ordered items and shared your positive experience via review. If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 1 year ago

“Great I love it”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for the positive review! Here at Pacvac, we aim to deliver products that are durable, easy to use and maintain as well as very efficient to help you save time and money. The only thing greater than products is our outstanding customer service, so if you have any questions or if we can help you with anything else, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“The order was originally mucked up - we were sent 3 regular Pacvacs instead of the 1 cordless Pacvac we ordered - but we’re very happy with the vac now that we have it. It’s much easier to use, and is used more regularly than our old plug in one.”

Helpful Report

Posted 2 years ago

Hi Dianne, Thank you for the positive review! We are thrilled you are enjoying our cordless vacuum cleaner, they are the future of cleaning! If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to view a few short videos that will help you make the most of your investment. Our friendly team is always keen to provide help should you need it, so please don't hesitate to reach out on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“It’s super useful and easy to carry.”

Helpful Report

Posted 2 years ago

Hi Bolortuya, Thank you for your positive feedback. Customer satisfaction and creating positive cleaning experiences are behind all our designs. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to follow few short videos to see how to make the most of your investment. If there is anything at all we can help you with, please don't hesitate to reach out to our friendly team at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“nice ,compact and powerful however the tools that come with vacuum don't stay on the end of the wand and keep falling off. still a good vacuum. sam”

Helpful Report

Posted 2 years ago

Hi Sam, Thank you for your review. We aim to provide the best products at a best price. We would love to assist you with the issue you are experiencing. Please kindly contact our team on sales@pacvac.com or call 08 9479 1444 so that we can help you. Have a fantastic day! Anna

Posted 2 years ago

“Great!! Received order within the week”

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Posted 2 years ago

Thank you for your review! We pride ourselves on our same day dispatch, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 2 years ago

“Good Quality, Value, & Suction... And spares if needed. Very happy with purchase much better then pull along vaccum - floors...windows roof.. underbeds all good 👍”

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Posted 3 years ago

Hi, Thank you for your 4-star review! We are thrilled that you are loving your Pacvac product. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 3 years ago

“Good service no delays”

Helpful Report

Posted 3 years ago

Hi Sue,   Thank you for your 4-star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 3 years ago

“Posted very quickly, easy to use website. Thanks!”

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Posted 3 years ago

Thank you for your review, glad you enjoyed our online ordering process. If there's anything else we can improve on to make it a 5-star experience for you, please do let us know, we very much value your feedback. 💙

Posted 3 years ago

“Great service. Great product.”

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Posted 3 years ago

Hi Dawn, Thank you for your lovely words, we really appreciate your feedback! 💙 Please let me know if we can ever be of help. Kind Regards, Zoe

Posted 3 years ago

“Good range, good prices, good service and reasonable delivery times !!”

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Posted 3 years ago

Hi Paul, Thank you for the review! Sounds like you're enjoying shopping and working with Pacvac, which has made our day. 💙 If we can do anything to help you please don't hesitate to reach out, Kind regards, Zoe

Posted 3 years ago

“Only a week or two old but impressed - much better than any previous vacuums I've purchased.”

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Posted 3 years ago

Hi Tony, Thank you for your great review! ⭐️ We're so happy to hear your loving using your Pacvac machine, please let me know if there's anything I can do to help you with. Kind Regards, Zoe

Posted 3 years ago

“i only use pac vac in my business very good machine and great quality”

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Posted 3 years ago

Hi Alexandria, Thank you for your amazing review! We're thrilled to be your brand of choice for your business. 🎉 If there's ever anything you need help with please let me know. Kind Regards, Zoe

Posted 3 years ago

“Very good to do business with”

Helpful Report

Posted 4 years ago

Hi Jeremy Thank you for your custom and taking the time to give us a review, we really appreciate it. We always aim to give our customers the best experience when they deal with us so it’s great to know that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Parcel arrived promptly. Thank you.”

Helpful Report

Posted 4 years ago

Hi Annie Thank you for your custom and taking the time to give us a review, we really appreciate it. Our dedicated team are committed to ensuring our customers receive the best possible service, so it’s great to hear that you had a good experience. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“From past sales we have not have any problems arising from the sales of the machines or when ordering parts for customers who require replacement parts.”

Helpful Report

Posted 4 years ago

Thank you for your review. We build our machines to last, so it’s great to hear that your sales are going well and you’re able to service your customers easily with our replacement parts. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 4 years ago

“It's light and comfortable, and I like the simplicity of one sucking tool for all floors. It doesn't suck quite as hard as I expected, but it does the job well and quickly.”

Helpful Report

Posted 4 years ago

Thank you for your review. We design our machines with leading ergonomists to deliver one of the lightest and most comfortable backpacks on the market so we are really pleased to hear you are enjoying that benefit. If you’re not aware, for greater suction power, we do also have the Thrift 650 model, which is equipped with a 1300-watt motor. You can find more details on our website by visiting the link: Pacvac Thrift 650. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 4 years ago

Pacvac is rated 4.8 based on 265 reviews