“I placed an order over 30 days ago and have yet to get the product. The tracking number this company has given me twice now, doesn't work no matter what tracking website I use. I've asked for them to track the product for me and get no response; I've asked for my money back and get no response. Terrible customer service - don't know if I'll ever see the product I ordered but will definitely not recommend this company to anyone. Not a satisfied customer at all. Can't even find a phone number to call someone to get help. UGH!!!!”
“Really love this kit! The only thing was the colors didnt exactly add up which I didnt really notice til I was done. The photo shows brown eyes but the actual piece the eyes are color coded to red. Which kinda sucked but I figure I'll put the red out and use some left over colors that look better. Otherwise these things are wonderful!”
“Their customer service is awful! I ordered two Painted Diamond Kits on January 19 & another on January 20. Today if February 27 they have not arrived. I’m sure that happens from time to time, but they have ignored all of my efforts to contact them. I have taken all appropriate steps: called the number listed during their office hours, ( no answer)
Emailed the address given, gave them ALL the info. ( no response)
Contacted again, still no response! I will never order from “Paint by Diamonds” again!”
“The results are amazing. I've done 4 projects from this company. All of them turned out beautiful and are as advertised. I just ordered 2 more. Everything is as described.”
“All the drill colors were accounted for. The delivery time was twenty one days. It is a colorful painting and will be a conversation piece this Halloween.”
“Bought a painting back near start of January. Have not received response, reached out to them 5 times now and no response back. Horrible customer service. Tracking shows nothing about it even leaving the factory yet.”
“Just received this in the mail. Can’t wait to start. Love the picture. Peeked and think it going to be awesome. Will buy from pwd again. Fast delivery.”
