“I bought a pair of men's Trooper 2.0 boots in 2023. I wore them maybe a dozen times with absolutely no heavy use. I noticed a large bubble forming under the sole of the toe area on one of the boots. I contacted Pajar and of course they told me to go away since I was outside of the 6 month warranty period. I figured it was worth a shot since I'd barely used them. I was expecting to possibly be offered a discount code on another purchase (not that I'd buy from them again). But yeah, garbage product and a garbage company in my opinion.”
“#USA4353 was the worst shopping experience. My wife & I are Canada Goose regular customers. I returned it because she did not like it. Somehow you sent it back to me, without any notification. I sent it back to you, the response was "I understand you're looking to get a refund for your return of order #USA43953. Since it's been more than 30 days since your order was delivered, it might not be eligible for a return or refund."”
“I have sent you emails and have not received anything in return. I would like to return the shoes that I got so can you please send me a return label?”
Hi Amy!
Thank you for your review! We did send you the return portal to generate your label, but it was not filled out. If you still wish to return the items, we’d be happy to assist you.
Let us know how you'd like to proceed!
Best regards,
Team Pajar
“Pajar is worst experience I have ever had. Just RUN away and never meet with them even buying from stores. I have not received my item and NO REFUNDS, i just lost my money. Before I returned the items and again NO REFUNDS. Their products are not cheap and I am sure nothing is worth with such a terrible attitude to their clients. You can send them hundred emails but they never help. It is SCAMMERS!!!
This was my first and LAST experience with them! Thank you Pajar for the worst experience in my life.”
“I bought a pair of winter boots, and 4 days after there was a 20% rebate available online . Because of the return policy , several times the help center told me the return my boots and reorder them. What ? All those expedition fees for you and me just for a rebate. Your return policy is not flexible .. When I've tried to do it on the WEB , your system is not even working I will never buy products from you in the future Thanks Marc”
Hello Mark!
We sincerely apologize for the delay in delivery. Please be assured that your order was shipped on time, but it seems there has been an issue with the delivery service. We understand the frustration this may cause, and we are closely monitoring the situation to ensure your order arrives as soon as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
Pajar
Hello Ester,
We are truly sorry for the issue with the boots, and we understand the frustration it may have caused. We are, however, happy to hear that one of our agents was able to assist you and help resolve the matter.
If you need any further assistance or have any other questions, please don’t hesitate to reach out to us.
Best regards,
Pajar
Bonjour Jean!
Nous souhaitons communiquer avec nos clients francophones en français. Nous avons remarqué que votre compte est configuré en français, ce qui signifie que nos communications sont censées être envoyées dans cette langue.
Afin de mieux comprendre votre situation, pourriez-vous nous indiquer quel courriel vous avez reçu en anglais ?
Merci de votre collaboration, et nous restons à votre disposition pour toute question.
Cordialement,
Pajar
“I wish I had read these reviews before purchasing their overpriced boots with ice gripper technology. The ice grippers failed and I attempted to get it resolved. It has taken over a year to get absolutely nothing. Not the replacement parts. Not a discount on a new pair. Nothing. Just a year’s worth of back and forth emails. Save your money and do not buy these boots. I instead found Korkers Snowmaggedon winter boots for women. Better technology for traction. Waterproof. And 2/3 the price!”
“Absolutely by far the worst customer service.
Poor quality jacket looks some cheap tat. If a down jacket at this price is only going to last 4 years, that should be printed on the label.
Don't buy Pajar.”
“I bought the Pajar boots in an outdoor store in Vermont. They were expensive, but I was ok with the price. Initially, I really liked the look and uniqueness. However, after wearing them for just one season, they started leaking in the toe. My sock was wet in just a few minutes. This was not a puncture and was clearly an issue with the seams. I reached out to the company online and they refused to address my concern and were down right dismissive. Don't buy these products. I will stick to Patagonia and Arcteryx who have excellent no questions asked return policies. There are plenty of reputable companies out there that value their customers more than Pajar. Lesson learned.”
“I purchased a pair of men’s boots in November of 2023. After wearing them a few times the pull on the back tab broke off. I contacted Pajar, who in the beginning were moderately helpful. They offered me a full refund or exchange. I took the refund. The boots were recieved by Pajar on January 22, 2024. It is now March 28, 2024 and I have not been refunded. I have been told it’s with accounting and I’ll receive an email when it’s processed. The dismal customer service and return process is the worst I have ever experienced. If my money is not returned soon I will dispute the charge on my credit card through their fraud department.”
“I never in my life thought that a big and well known company is actually a SCAM!! You either don't receive your order or if you have to return and you send them back the product, they just ignore it and return your item back to you with the note that receiver didn't want a product. WHAT IS THAT!!!!
I didn't learn from past experience with the mama I repeated the mistake again. Never ever purchase from this company! If you think you will be able to contact costumer service, dream on!”
“My poor son had wet socks almost all winter long because his brand new pair of Pajar winter boots formed cracks on the bottoms almost immediately. I thought the water was coming in from the top and would blowdry them frequently until I realized the issue. Unacceptable!”
