“I am writing to express my extreme disappointment with the recent decline in the quality of your winter boots. The pair I purchased began leaking and had the sole come off within a few days of wear. Given that Pajar boots are a significant investment, I expected far better durability.
I chose Pajar specifically because I believed it to be a Canadian company, and was surprised to learn that most of your products are now imported from China. Additionally, the warranty process has been lengthy and inconvenient, and I have not received helpful support from customer service. As a result, I have been left without boots for weeks during the winter.
Based on my experience, I would strongly recommend that others consider alternative brands for their winter boot needs.”
Hi Taha!
Thank you for sharing your feedback. We understand that sending back the broken boot may seem inconvenient, but a solution was provided. Our goal is always to provide good service, and we’re sorry that exchanging your pair for a new one did not meet your expectations.
We appreciate your input and remain committed to improving our service. If there’s anything else we can do, please let us know.
Best regards,
Noemie
Bonjour Catherine!
Notre collection Héritage est fabriquée à la main à Montréal. Cependant, nous proposons également d'autres produits qui ne sont pas fabriqués au Canada, afin d'offrir une option plus abordable.
N’hésitez pas si vous avez d’autres questions !
Cordialement,
Équipe Pajar
Hi Benjamin!
We’re sorry that your boots were faulty, and we truly appreciate your patience. We’re glad we could arrange an exchange for you, and your new pair is already on the way. We hope you’ll like them and that they meet your expectations!
Thank you for your feedback, and don’t hesitate to reach out if you need any further assistance.
Best regards,
Pajar team
“Odd thing to send a review request when the order has not been shipped nor received by the customer.
No new of my order what so ever, not even a tracking number after a week!
I will review again when I get it.”
“I was unable to test your product because of your limited delivery options. My package was stolen from in front of my door, as there was no option for requiring a signature during the purchasing process. I would have been willing to pay for that option!
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Je n'ai pas pu tester votre produit en raison de vos options de livraison limitées. Mon colis a été volé devant ma porte, car il n'y avait aucune option pour exiger une signature lors de l'achat. J'aurais été prêt à payer pour cette option !”
Bonjour Zakaria!
Merci pour votre retour concernant nos options de livraison. Nous prenons bien en note votre commentaire et nous cherchons toujours à nous améliorer afin d'offrir la meilleure expérience possible à nos clients.
N’hésitez pas à nous contacter si vous avez d’autres suggestions ou questions.
Belle journée,
Équipe Pajar
“#USA4353 was the worst shopping experience. My wife & I are Canada Goose regular customers. I returned it because she did not like it. Somehow you sent it back to me, without any notification. I sent it back to you, the response was "I understand you're looking to get a refund for your return of order #USA43953. Since it's been more than 30 days since your order was delivered, it might not be eligible for a return or refund."”
“I have sent you emails and have not received anything in return. I would like to return the shoes that I got so can you please send me a return label?”
Hi Amy!
Thank you for your review! We did send you the return portal to generate your label, but it was not filled out. If you still wish to return the items, we’d be happy to assist you.
Let us know how you'd like to proceed!
Best regards,
Team Pajar
“I bought a pair of winter boots, and 4 days after there was a 20% rebate available online . Because of the return policy , several times the help center told me the return my boots and reorder them. What ? All those expedition fees for you and me just for a rebate. Your return policy is not flexible .. When I've tried to do it on the WEB , your system is not even working I will never buy products from you in the future Thanks Marc”
Hello Mark!
We sincerely apologize for the delay in delivery. Please be assured that your order was shipped on time, but it seems there has been an issue with the delivery service. We understand the frustration this may cause, and we are closely monitoring the situation to ensure your order arrives as soon as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
Pajar
Hello Ester,
We are truly sorry for the issue with the boots, and we understand the frustration it may have caused. We are, however, happy to hear that one of our agents was able to assist you and help resolve the matter.
If you need any further assistance or have any other questions, please don’t hesitate to reach out to us.
Best regards,
Pajar
Bonjour Jean!
Nous souhaitons communiquer avec nos clients francophones en français. Nous avons remarqué que votre compte est configuré en français, ce qui signifie que nos communications sont censées être envoyées dans cette langue.
Afin de mieux comprendre votre situation, pourriez-vous nous indiquer quel courriel vous avez reçu en anglais ?
Merci de votre collaboration, et nous restons à votre disposition pour toute question.
Cordialement,
Pajar
