“These boots arrived on November 18th last year and did not even last two months before both boot rubber soles were completely broken and it was impossible to walk in them. Complete waste of 200+ dollars.”
“These are so painful to wear, but they're beautifully constructed with quality material. I feel excruciating pain on the top of my feet with each stride. I'm so disapointed. It took me so long to find Chelsea boots that had all the criteria I wanted - quality, construction, style.”
“The customer service with this company is non existent!!!
We received the wrong boot and wrong size. Tried calling so many times for almost a month straight now and left messages. No return call at all.
Have emailed them so many times and no response.
Sent the boots back about 10 days ago and no response still by email or phone.
They take your money and do not care about. I would not recommend doing business with them unless you want to be tortured!”
“Service à la clientèle médiocre. J'ai reçu ma paire de botte le 30 décembre 2025, un oeillet d'une de mes bottes s'est brisé à la 2e utilisation. J'ai contacté le service à la clientèle le 2 janvier pour une première fois et je n'ai eu aucun retour depuis malgré 4 autres tentatives de les rejoindre. Je ne recommande pas cette compagnie et je le ferai savoir le plus souvent possible à mon entourage.”
“Here’s a clear, strong, and well-written review you can post:
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I am a regular Pajar customer and usually very happy with the quality, but this Kirian Men’s Reversible Puffer Vest is a complete disappointment.
The white reversible side, which is heavily marketed on the website, looks terrible in real life. The fabric is wrinkly and cheap-looking, and it does not have the proper grid stitch pattern that a puffer should have. Even worse, the white side picks up a dark tint from the black side, making it look dirty and worn out almost immediately.
Overall, it looks poorly designed and poorly finished. This is honestly a bad product and nowhere near the quality I expect from Pajar. I regret not being able to return it only because I threw away the packaging. Otherwise, it would have gone straight back.
Very disappointed.”
“Absolutely disappointed with the level of customer service. I bought a man rain jacket as xmas present to my husband but instead he received a dog winter puffer jacket. It is unacceptable and a complete joke. Emailed Pajar customer service many times and called in to their contact number but there are zero responses and it has been almost 2 weeks now. It is a huge disappointment. We need someone to get back to us!”
“Bad design and even worse customer service. The gloves I bought were not properly designed to be worn with a winter jacket. I asked to talk to a manager and no one ever called me.”
“I tried to exchange a pair of boots bought on sale on Black Friday and despite having the pair in my size on their website, it was not available in the return portal. I emailed customerservice asking if they could help me with this exchange and after several confusing messages from their AI, a real person responded and helped me. They suggested that I return the boots and buy them again and agreed to give me the same discount that I received on the black Friday promotion. I did exactly as I was instructed, and the the Boots never came. It took weeks for them to resolve this, despite me emailing several times in the process. Close to the end of December, they canceled the purchase. The way they strung me along caused me to miss out on all the Boxing Day boot sales. I tried emailing them to ask if there was an accommodation they could make and voice my displeasure. I got an AI response and no human followed up. This company does not do proper business and I advise buying anything from them.”
“I have owned the women's Galaxt Llamas for less than a month. I have worn them 20 days. The internal support inside the back heel of the right boot has already given out and collapsed. The treads are already starting to wear out. This is the quality I would expect from a pair of $50 fashion boots of Zappos, not over $200 from a outdoor wear company. Exceedingly disappointing. I won't recommend Pajar in the future, nor will I purchase from them again.”
“Très décevant. Deux paires de chaussures commandées le 13 décembre. La première reçu quelques jours plus tard. J’ai pris un point de plus et je n’arrive pas à entrer le pied dedans. Modèle Rico. Je ne peux même la donner à quelqu’un. Elle ne fait à personne. L’autre paire n’est toujours pas arrivé le 25 décembre. J’attends toujours. 800$ dans le feu.
Désolé mais c’est simplement la vérité. Cette marque a perdu beaucoup de son lustre.”
“After weeks of trying to fix a platform issue on my own, I finally reached out to IGRINC.ORG. Their team immediately made me feel heard and supported. They guided me step by step and resolved everything smoothly. What once caused stress became easy to manage.”
“After weeks of trying to fix a platform issue on my own, I finally reached out to IGRINC.ORG. Their team immediately made me feel heard and supported. They guided me step by step and resolved everything smoothly. What once caused stress became easy to manage.”
“I've not received my order yet, and no one is reachable for support!
My experience with Pajar's customer service is very unpleasant, as there are no humans working anymore! At least for me, there has been no human answered my requests!
I ordered on November 29, and it was sent via FedEx shipping. However, I haven't received the shoes yet, and I have not gotten any updated information on tracking them since last week (It has been more than a week over the standard delivery date).
I understand if the delay is due to the weather conditions, and if it shows signs of being delivered a few days later. However, there is no response from the FedEx or Pajar customer service. All I got are the responses from the AI agent. This is so frustrating!”
“I have tried contacting the company 6 times and cannot speak with a human agent. They shipped me one pair of boots and charged me for two. They are now saying two boots were delivered even after I sent them the photo of the package they sent that could only fit one pair in the box.”
“My boots arrived with a defect, one of the lacing holders ripped off the boot as I was lacing it up. I’ve been trying to contact someone to get a replacement and while they responded to my initial email, it’s been 5 days now since I’ve heard back from anyone. I’ve sent multiple follow ups with no response, which is not great customer service when your order has a defect and you’re trying to get a replacement, especially given the cost of these items. That being said, the boots are comfortable and I would really like another pair so I can wear them, but I don’t know if that’s going to happen anytime soon.”
