“Jessica was very helpful and answered all my questions. Although I didn’t get the result I was looking for she explained everything to me in a very professional way that I could understand.”
“Delivered on time as expected. Overall beautiful build, received brand, new nice and oiled, clean, no cosmetic damages or blemishes on AK-P. Only issues I noticed PSA stated this item will include a cleaning rod in the package, but unfortunately it was not included. Regardless of the price tag of this specific pistol , when something is stated in the product details especially a specific part / tool that is allegedly included but does not arrive with firearm it concerns me on how there QA department checks material prior to shipping. Poor attention to detail and unfortunate circumstances from this purchase.
I reached out to PSA the following day via telephone in regards to the cleaning rod. Bridgette assisted me via telephone throughout the entire process, and I received positive feedback from her stating she will be deliver the cleaning rod to my address.
Overall great customer service again thanks to Bridgette and I look forwards to purchasing from PSA again.”
“The weapons they make are amazing and first class. The AK-47 that I own from them is a truly solid built weapon in every way. The reason I’m giving them four stars is because of the people that work there. They are not the easiest to deal with. Customer service is not their specialty.”
“Dear Sir or Ma'am,
I am a long-time competitive Bullseye pistol shooter. While one can "train" at 25 yards on reduced targets, the sport requires access to a 50-Yard range for "real" competition. That means testing 45 ACP loads at 50 yards. Your Denver store HAS a 50-yard indoor range. After explaining my need to test new 50-yard loads, detailing my experience as a decades long BE (22/32 SWL/45 ACP)and International shooter (22 Free Pistol) at 50-yards/50 meters I got the stock answer -- "Sorry, ONLY rifle shooters can use the 50 Yard range." I understand that MOST pistol shooters are 15 yards and less. I'm not like "MOST" pistol shooters given my competitive discipline. Thanks for listening.
All the Best,
Dick Poore, Colonel, USAF (Retired)
Former USAF International Pistol Team Captain”
“Outstanding store. Great customer service. Sean, Emma, Kylee, Phil to name a few.
I would highly recommend this establishment. You will not be disappointed
TEN STARS **********”
“Resulta que compré una orden cargadores GSG-16 que trae dos y una caja de 500 balas y solo me mandaron un cargador y sin la caja, esta. Es la última vez que compro en esta página vale más que compre mi Beretta M9A4 en otro lugar, porque de lo contrario me hubieran mandado una Taurus y que coste que no pienso quedar de brazos cruzados, voy a reputar y denunciar esta página Eeb”
“I ordered an item from Palmetto Armory. Almost a week later I had not received shipping confirmation and contacted Palmetto via email asking for shipping data and was told my order had been cancelled. I called Palmetto and was told the shipment was cancelled by a Palmetto 3rd party supplier because apparently they ran out of the item. I immediately went back on Palmetto’s website to find they are still advertising the product but at a higher price. Why would they continue to advertise if it’s not available. Apparently it was previously priced wrong, and Palmetto is more will to tick-off a customer than take a loss for their mistake.”
“Always fair prices. Quality products. Ships on time and packages well. I've been buying from Palmetto state armory for well over 5 years and have never had a problem. Thanks Palmetto, Tom”
“The customer service is well beyond par, Im giving the new rifle a good test tomorrow. She arrived not overly oiled which was nice, easy to clean and lube up.”
“I tried to purchase an AR lower. They will not ship to NJ, Even though it has to go to an FFL they will not ship to an FFL in NJ. That is a shame. They lost a good customer. I know they don't really care as I am only one person. But I will discourage everyone I know from using Palmetto.”
“I will never make another purchase with PSA. I purchased a CZ Shadow 2 Compact that came with magazines that were to be pinned by my FFL (due to 10 round restrictions). PSA removed the mags before shipping and sent a firearm with no mags. When I called and offered a Pa. address for shipping I was informed that the order was closed - no returns - no alternate shipping of the magazines. You have to review their policy for each state online before purchasing. They manipulate the discrepancies in state laws to advance windfall profits because you can be sure they sold those magazines elsewhere already.”
“Excellent customer service,
I bought roughly $200 worth of ammo one night and needed to cancel the order the next day, I called in and it was quickly canceled.
The customer service representatives I talked to were helpful and polite all the way through.”
“Dan and Ernie in the optics dept are incredibly awesome. They knew what was best for me mounting a scope for my
PSA103S AK47. Very informative and articulate about what I was looking for.
Keep up the great work guys, you’re definitely a credit to the company!!!’”
“I only ordered from them just recently for a friend of mine has ordered on two different occasions a case of Shotgun shells an received it in a total of 4 days from time he ordered to the time he received it.
I thought they they had change the way they operated so I go online an place a $150.27 order .
I'm teaching my Step son how to shoot an didn't want to use the buck shot I have due to the cost.
I went ahead a ordered 60!more buckshot
50 #7 an 50 #3 an also 25 rounds of slugs.
All the ammo was shown in stock.
I really didn't pay any attention to the 5 to 10 bus days before they ship.
I had planned on taking my son this weekend to the camp to give him more time to learn the in an outs of being a responsible an have knowledge of the gun.
I call yesterday to see when they would be shipped.The customer support said ,
He didn't have any idea for they ship out from many places .To expect a confirmation once they do.
Now this is going on 6;so far business days.
They don't count Saturday,but yet the very day I placed the order,My card was charged.
I should have went with my gut feeling an how several friends have had issues with them.
I have to tell my son today that we won't be able to go an practice tomorrow.
My son only was able to shoot 25 rounds last weekend.
Im using this as a incentive for his school work an attitude of being a responsible young adult.
If an when I do receive my order.Ill never buy from this company again.
I hope anyone that reads this ,won't also”
“I ordered two GSG FIREFLIES in 2020, it took longer than they initially said it would so I asked for a refund. They emailed saying there was a delay of my order because of the pandemic. I said ok no problem, I'll wait.
Once the firearms were delivered to the FFL of my choice CLYDE'S SPORTING GOODS, my family was greiving the loss of our 19 year old daughter due to COVID-19 complications, so we didn't get around to actually going to recover the guns. Well in February of this year we requested a refund apologizing for letting this slip our minds. Well Palmetto's CUSTOMER SERVICE sent the shipping labels to the FFL and once they sent the guns back to palmetto I was told in an email that my refund would be processed, and they've received and restocked their GSG FIREFLIES into Palmetto's inventory. Well that was in March.
That was also the last time Palmetto ever responded to my emails. They NEVER SENT ME MY REFUND, THEY'VE OBVIOUSLY DECIDED TO JUST KEEP MY MONEY AND THEIR GUNS. I know I'll not recover my money. But I just wanted to share my experience with who I consider criminals for stealing my money. My family was greiving we didn't need these people to add insult to injury. Don't think it can't happen to you. Online there's reviews that say palmetto is famous for terrible customer service and for keeping your money from online orders. Good luck to you shoppers.”
